Call Centre Leasing Agent

As a motivated and articulate Call Center Leasing Agent, you will be supporting U.S.-based property management operations by handling inbound calls from prospective and current tenants. Your role will include creating work orders, providing exceptional customer service, and ensuring seamless communication with the leasing team. Strong English communication skills, an American accent, and Spanish language proficiency are valued qualities for this role, with a 10% salary premium offered for Spanish-speaking candidates. Key Responsibilities: - Answer inbound calls from tenants and prospects professionally and in a friendly manner - Create and manage work orders based on tenant requests - Provide accurate information regarding property availability, leasing terms, and amenities - Document all interactions and follow up as necessary - Collaborate with the U.S. leasing team to maintain effective communication - Uphold a high level of customer satisfaction and service quality Qualifications: - Excellent spoken and written English skills; preference for an American accent - Spanish language proficiency is advantageous - Experience with Yardi CRM is a plus - Prior leasing or property management experience is beneficial - Willingness to work night shifts aligned with PST hours - Strong organizational and multitasking abilities - Basic computer proficiency and familiarity with CRM tools,