3022 Service Quality Jobs - Page 49

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboard...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Cred...

Application Support (SQL) Rotational Shifts (24/7) As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS About the role: Provide L1/L2 level support for the clients based across the globe. Effectively coordinate among internal teams and provide world class client experience. About the team: We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/c...

Application Support (SQL) Rotational Shifts (24/7) As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS About the role: Provide L1/L2 level support for the clients based across the globe. Effectively coordinate among internal teams and provide world class client experience. About the team: We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/c...

Position Title: Senior Associate - NPS Analytics Reports To: Associate Manager-NPS Design & Analytics Role Level: CXO-4 Job Purpose Analyze NPS scores and verbatims received from customers across touchpoints and prepare detailed reports and verbatim-buckets to be shared with stakeholders for NPS improvement. Drive continuous coordination, discussion, action and feedback sharing across stakeholders. Key Accountabilities NPS Analytics Monitor all customer data to understand recurrent customer issues across various touch points Report customer insights that is easily understandable for leaders to initiate improvement in processes at various consumer touchpoints Improve overall service quality o...

Join JPMorganChase as a Fund Service Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving impactful solutions and fostering career growth. As a leader in our organization, youll be at the forefront of innovation, working in a collaborative environment that values your skills and contributions. As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends ...

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tatas esteemed leadership with AIAs extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are co...

Service Delivery: Develop and implement service delivery strategies to meet the needs of clients or customers. Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary. Ensure service delivery meets or exceeds quality standards and customer expectations. Client/Customer Relationship Management: Build and maintain strong relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues. Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty. Address escalated service issues promptly and effectively, striving to resolve ...

As a Service Manager at the authorized Koel Care Centre in Mohali, your role will involve handling manpower and customers both over the phone and in person. You will be responsible for maintaining service quality, ensuring customer satisfaction, and overseeing the process of signing contracts. Preference will be given to candidates with good knowledge of diesel engines and panels. Key Responsibilities: - Handling manpower and customers both over the phone and in person - Ensuring service quality and customer satisfaction - Overseeing the process of signing contracts Qualifications Required: - Good knowledge of diesel engines and panels (preferable) Please note that this is a full-time positi...

We are looking for a highly skilled and experienced Front Office Manager to join our team at The Ambassador Hotel in Mumbai. The ideal candidate will have a strong background in hospitality and front office management, with excellent communication and leadership skills. Roles and Responsibility Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes. Coordinate with other departments to maintain seamless operations and high standards of service quality. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and train front office staff on various aspects of hotel operations. Handle guest complaints and r...

Role Overview We are seeking an experienced Account Manager Client Servicing professional to manage client relationships, ensure service excellence, and drive business growth. The role requires strong communication, organizational, and problem-solving skills, along with prior experience in the printing and manufacturing industry. Key Responsibilities Act as the primary point of contact for clients, building and maintaining long-term relationships. Understand client requirements and ensure timely, high-quality service delivery. Assign design work to internal teams with realistic deadlines and oversee execution. Coordinate with cross-functional teams to fulfill client needs. Conduct regular cl...

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

Maintain and enhance the reputation of MSS for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations Work with the upstream processes to manage the quality of service delivery by MSS Monitor and complete KPIs to be used in driving client service and service quality improvements Seek continued year on year improvement on client service KPIs and client feedback Monitor service q...

Sutherland is seeking an attentive and analytical person to join us as a Python Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities : Keep management updated : Relay vital information in the form of timely and accurate reports Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Define Sutherland s reputatio n: Oversee and manage performance and ...

Obtaining and updating list of contact details of the clients. Local calling to customers and pitching them about the latest product offerings. Calling active clients to encourage them to take up new facilities and products. Addressing client s uncertainties, grievances and suggestions on time. Communicating requests and acceptances of offers to our sales team for closing. Recording all successful and unsuccessful attempts to close sale. Keep up quality service by adhering to organizational guidelines. To be updated about the latest product offerings and offers. Job Requirement Qualification- Graduate Good Communication skills Courteous and polite with customer service orientation Excellent ...

1. Ticket Management: Must have 5+ yrs of experience in responding promptly to employees and freelancers inquiries and resolve issues using Zendesk while adhering to defined SLAs. Strong command of written English communication is a must. 2. Documentation Maintenance: Update and manage documentation related to applications, protocols, policies, and processes in the internal system. 3. Department Liaison: Act as a bridge between various departments to ensure smooth communication, issue resolution, and task execution. 4. Ad Hoc Tasks: Perform tasks as assigned on an ad hoc basis, demonstrating flexibility, problem-solving, and time management skills. 5. Excel Familiarity: Use Microsoft Excel, ...

Overview The SD-WAN Service Manager is responsible for overseeing the delivery, performance, and continuous improvement of SD-WAN services across the organization or for clients. This role ensures high availability, optimal performance, and alignment with business objectives, while managing vendor relationships and internal stakeholders Responsibilities Key Responsibilities: Service Delivery & Operations: Manage end-to-end SD-WAN service lifecycle including deployment, monitoring, and support. Ensure SLAs, KPIs, and service quality standards are consistently met. Coordinate with vendors, ISPs, and internal teams for issue resolution and service optimization. Project Management: Lead SD-WAN i...

Join JPMorganChase as a Fund Service Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving impactful solutions and fostering career growth. As a leader in our organization, youll be at the forefront of innovation, working in a collaborative environment that values your skills and contributions. As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends ...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

Scope: Deliver flawless application support to Blue Yonder customers by resolving complex solution issues. Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders. Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain. Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service. Our current technical environment: Demonstrates strong technical expertise as required to support concerned solution, for e.g., - DBMS (ex: SQL, Oracle) for application supp...

### Position Summary As a Microsoft Teams Audio, Video, and Voice Subject Matter Expert (SME) with 15 to 20 years of experience, you will lead advanced deployments, migrations, and support of Microsoft Teams emphasizing Enterprise Voice, AV collaboration, and integration with unified communications environments. You will guide large-scale projects, drive the adoption and optimization of Teams Audio/Video services, and act as a key advisor on architecture and troubleshooting for complex, voice-enabled collaboration solutions. ### Key Responsibilities - **Solution Design & Implementation** - Analyze existing customer collaboration and telephony environments; architect and implement future-stat...

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Ma...

A Public Relations agency is hiring for the profile of Senior Account Manage (PR). Location: Delhi Experience: 7+ years Job Role ? Leads client account teams in the service delivery of all account activity as well as provides the strategic direction of the account. Has overall responsibility for managing agreed client deliverables based on the client specific scope of work ? Responsible in ensuring a high degree of client satisfaction with the agency and team's performance as well as a strong focus on client retention. ? Posseses strong problem-solving skills and the ability to see the bigger picture in being able to take immediate action upon client feedback and help solve any issues and cl...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technolog...