2384 Service Quality Jobs - Page 49

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance service quality and customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue...

Shift Timings Flexible 24x7 |Management Level Senior Manager Specialization International BPO, Chat/Inbound voice, Telecom, Retention sales eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum...

Customer Operations Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Flexible 24x7 |Management Level Senior Manager Specialisation International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in pro...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and be able to manage processes effectively. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance service quality and customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue. Ensure compliance with industry stan...

What this job involves: As a Facilities Manager at JLL, you'll take responsibility for managing the complete facility technical infrastructure for our clients, including HVAC, electrical, plumbing, mechanical, and building automation systems. This critical role requires you to develop and implement comprehensive preventative maintenance programs that minimizaae downtime while extending equipment life and optimizing operational efficiency. You'll oversee technical staff and contractors, manage maintenance budgets and capital expenditure plans, and ensure full compliance with building codes and safety regulations. This position offers the opportunity to make a significant impact on facility pe...

Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay. Key Responsibilities: Greet and welcome guests upon arrival, ensuring a warm and professional first impression Handle guest inquiries, requests, and complaints promptly and efficiently Coordinate with various departments to fulfill guest needs and resolve issues Manage guest check-in and check-out processes, ensuring smooth transitions Provide information about hotel facilities, servi...

As a Customer Service Manager, your primary responsibility will be to efficiently manage and ensure the timely delivery and service of products while upholding high standards of customer satisfaction, complaint resolution, and service quality. You will greet and assist walk-in customers with professionalism and courtesy, conduct initial level examination and diagnosis of customer complaints, and enter service details into the POS system accurately. Handling and resolving customer complaints promptly and effectively will also be a key part of your role. Additionally, you will be responsible for maintaining and managing spare parts inventory to ensure availability and accuracy, coordinating th...

As an Executive Customer Engagement at our organization, you will be responsible for a variety of tasks related to office administration, customer service, and operations. Your primary focus will be on managing office assets, handling agents contracting, processing new business, and ensuring the banking of initial and renewal premiums. You will also be tasked with retaining surrender requests, executing service requests post policy issuance, and addressing customer queries and complaints promptly. One of the key aspects of your role will be maintaining high Net Promoter Scores (NPS) and ensuring efficient life claims processing. You will also be expected to handle compliance issues and contr...

You have a great opportunity to join our team as a Team Leader for the small appliances division in the Trivandrum, Kollam, Kottayam region. In this role, you will be responsible for managing sales, leading a team, and ensuring the smooth operation of our business in the region. As a Team Leader, your key responsibilities will include providing guidance, support, and training to your team to achieve sales targets. You will also be expected to develop and execute sales strategies to meet regional objectives, analyze market trends, customer needs, and competitor activities to stay competitive, as well as oversee daily operations including inventory management and service quality. To excel in t...

The role available is a full-time on-site position for a Hiring Manager based in Ludhiana. As a Hiring Manager, you will have the responsibility of overseeing all aspects of the recruitment process, which includes sourcing, recruiting, and onboarding new employees. Your daily tasks will involve creating job descriptions, conducting interviews, assessing candidates, and working closely with department heads to ascertain hiring requirements. Additionally, you will play a key role in ensuring a high level of service quality throughout the recruitment process and providing training to new hires. To excel in this role, you should possess strong skills in hiring and recruiting, along with excellen...

Company Overview Digital Risk s mission toMake Mortgages Saferelies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients Digital Risk s 1,500+ team members make us one of the largest mortgage outsource providers in the US, supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators Position Overview The Closing Team Lead/Assistant Manager primary responsibilities include guiding the Closers to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained The Closing AM will be responsible for having one on ...

Job Summary - Team Leader will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Essential Job Functions: Ensure the SLAs and KPI Targets as specified by the client are met consistently Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product Conduct huddle/ trainings for process changes / areas of improvement at defined intervals Review and respond to client...

As a Customer Service Specialist, your primary responsibility will be to ensure a seamless and satisfactory experience for students throughout their journey. You will conduct regular feedback calls to gather valuable improvement inputs and manage student complaints efficiently through our CRM system. Timely coordination with relevant departments is essential to ensure the resolution and closure of reported issues. Personalized engagement is key to our approach, and you will be making birthday calls to students as part of our initiatives. Additionally, you will deliver engaging classroom presentations for both retail and corporate training batches, including in-person sessions. Accurate recor...

The Car Driver position at M A CONSTRUCTION in Kushalnagar is a full-time on-site role that involves transportation tasks, vehicle maintenance, ensuring service quality, and providing excellent customer service. As a Car Driver, you will be expected to possess communication and customer service skills, along with service quality and automotive knowledge. Having training in vehicle maintenance and safety is essential for this role, as well as holding a valid driver's license and maintaining a clean driving record. The ideal candidate should be able to handle unforeseen situations calmly, possess knowledge of local routes and traffic regulations, and any experience in a similar role would be c...

JD - eMedic Job Summary: We are looking for a skilled and reliable Phlebotomist to join our eMedic team. The ideal candidate will be responsible for both home and clinic-based sample collection, ensuring accurate, hygienic, and timely handling of biological specimens. The role also includes maintaining proper protocols from the point of collection to hub delivery, ensuring a high standard of patient interaction, and closely monitoring hospitality and service quality during the collection process. Key Roles & Responsibilities: Perform timely and accurate sample collection from patients' homes, clinics, and OCC (Online Collection Centres). Ensure clinics/OCC eMedic locations are opened on time...

Join our Team About this opportunity: You have the chance to join Ericsson, a global leader in communications technology, as a Service Improvement Lead. In this role, you will be responsible for enhancing service delivery by overseeing service lifecycles, ensuring consistent performance optimization, and fostering continuous evolution. Your role will involve bridging the gap between internal teams and Service Delivery Units (SDUs) to provide crucial support to our Service Ownership. What you will do: You will manage and enhance the entire service lifecycle to ensure the highest standard of service delivery efficiency. Working alongside the Service Owner, you will guarantee an end-to-end cust...

The Branch Operations and Service Manager in the Rural Banking department is responsible for focusing on enabling customers, partners, and stakeholders to address their needs through proactive query resolution. This role involves setting up customer service quality procedures and standards for the team, deploying strategies, and implementing best practices to achieve customer satisfaction, loyalty, and retention. The Branch Operations and Service Manager plays a crucial role in driving employee morale and engagement levels to ensure the organization delivers best-in-class service to its customers. Key Responsibilities include: - Managing a team of customer service managers overseeing the inb...

As a Team Leader in the Insurance industry, your primary responsibility will be to manage the overall performance of a team of customer service representatives. You will be required to ensure day-to-day team management in accordance with requirements and Service Level Agreements (SLAs). It will be crucial for you to provide high-quality agent coaching to guarantee a proper understanding of products and services, compliance with client policies, and the delivery of exceptional customer service. Additionally, you will need to exhibit exceptional people management skills by providing mentorship and career development opportunities to members of your team. Your goal should be to achieve low attr...

As a seasoned professional with over 10 years of experience, including 5-7 years in Continuous Improvement, Process Excellence, or Operational Excellence roles, you will lead multiple engagements to resolve complex business problems. Your responsibilities will include designing and deploying a Service Quality framework to enhance process efficiency, improve quality, and predict Operations Health. You must possess the ability to understand, define, and monitor business indicators, both Lagging and Leading Indicators. Your expertise will be crucial in designing Early Warning system(s) as per business needs, performing Risk & Controls assessment/FMEA, and creating a robust controls framework. Y...

Description People management for small to medium size teams of 20-25 employees across one or more projects within the same domain Manages the project directly on their day-to-day schedule, quality, process and team morale, Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities You demonstrate capability to understand fundamental test methodologies and metrics You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates You understand metr...

Description At this role the associate gets a chance to work on multiple generations of E-reader devices and will directly contribute to the high quality of the devices, Execute test plans & test cases, creating test data, and reporting results in a timely, clear, and concise manner, Should have understanding of the functionality of the project/product Should have the ability to stay connected with changing requirements and documentation, Should be able to actively look for gaps in test cases and look beyond test cases for issues/bugs, Should execute processes to thoroughly test product changes, Should have the ability to backtrack and do a root cause analysis of bugs/issues, A day in the li...

Role & responsibilities : Working with a leading MNC to Carry out the installations, commissioning and attending the service calls and technical support. Should have knowledge about Electrical & Pneumatic drawings & specifications, VFD Programming, Sensors, Card system replacement, Instrumentation selections, Estimation, Application development, FAT, Installation & commissioning, Preparation of Internal test Reports, Circuit diagrams & drawings & commissioning reports, remote support to the machines. Coordinate installations with Head office and field maintenance, support, Preparing service & AMC quotations with appropriate terms & conditions & submit it to customers. Marketing of AMC for th...

1. Leadership, Performance & KPIs: Achieve and exceed Partner and Business Unit Enrollment targets Ensure the team meets Performance KPIs on a team and individual basis Monitor and report on key operational KPIs related to school and sales performance Monitor rejections and cancellations to meet or exceed targets Monitor training completion and manage underperformance as needed Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed. Take ownership of task delegation within the team, ensuring deadlines are met. Maintain strong communication across the team, ensuring alignment with goals, priorities, and timelines. Monitor ...

Job Description The Group Credit is a credit origination that enables business growth of First Abu Dhabi Bank s Corporate and investment banking (CIB) business, meets the service aspiration of all our customers and remains an independent assurance provider of credit quality through the possession of sound credit risk, product and market knowledge. This role is primarily responsible for providing specialized support to Abu Dhabi / Dubai and NE/PCG clients on the credit processes and administration of sanctioned limits. The role is responsible for Processing / Encoding of credit limits relating to credit facilities and ensure accurate detailing before inputting the same into the Bank s system....

Project Coordinator ( Night Shift) | United Language Group External Opportunities Posting Details September 5, 2024 Showing 1 location Neelkanth Corporate IT Park (West) - Kirol Road Vidyavihar Mumbai, 400086, IND Job Details Description Summary The Project Coordinator - Level 1 will consistently meet client expectations by providing exceptional service, quality, and cost efficiency on every project. While working on multiple projects, the primary responsibility of this position is to manage the project from the point of handoff from the Project Manager to the point of return handoff back to the Project Manager by utilizing localization and project management software and ensuring the highes...