1713 Service Quality Jobs - Page 49

As our Customer Service Manager, you'll play a pivotal role in building a world-class support function that not only resolves issues but also drives long-term customer success and business growth. you'll manage a team of support leads and agents, own key support metrics, and ensure our customers receive fast, thoughtful, and empowering service. This is both a strategic and hands-on role you'll design systems that scale while actively coaching and uplifting the team. Key responsibilities Lead and manage the customer service team, including team leads and support agents, to ensure high performance, accountability, and morale. Define and monitor key support metrics (SLA, CSAT, FRT, ticket backl...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loa...

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. Provide exceptional IT support to Thinkprojects end users and ensure that supporting IT system...

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! What Youll Do: What Were Looking For: Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid train...

> Job Category: Software Job Type: Full Time Job Location: Infopark - Kochi Experience: 5 - 7 Years Designation: DevOps Lead Key Responsibilities: Collaborate with software developers, quality assurance engineers and IT professionals to guarantee smooth deployment, automation and management of software infrastructure. Design and implement CI/CD pipelines for multiple software applications and environments. Automate and streamline deployment processes, minimizing manual intervention and improving system efficiency. Stay up-to-date with industry trends and emerging technologies, assessing their potential impact and recommending adoption where appropriate. Troubleshoot software infrastructure i...

4 to 6 years of experience in SAP Enable Now SAP Enable Now Content Creation Responsibilities Creation of Videos and User Manual Creation of contents in English and Arabic Familiarity with Tax related language Very Good Communication - Written and Verbal Knowledge to run processes for Content Creation Business Skill Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio. Understanding of business processes for focus area or module. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clear...

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity t...

About Rentokil PCI About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended prepar...

A Quality Service Associates primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results. - * Execute test cases prepared for testing software builds. * Perform test case execution and report bugs accurately. * Understand testing procedures and guidelines for new builds/releases. * Perform regression and repetitive testing exercises to qualify builds without compromising on quality. * Use software tools for data capture on a daily basis. * Be comfortable with capturing results, communicating and escalating failures and providing individual status reports. * Raise all failures/doubts related to...

-Review and assess assessment reports to understand client needs accurately. - Communicate effectively with parents to confirm admissions and address any inquiries they may have. - Facilitate the search for suitable trainers and allocate them to clients based on their requirements. - Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction. - Calculate and collect admission fees and tuition fees accurately and on time. - Address concerns raised by trainers and parents, resolving them promptly and efficiently. - Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction. - Report day-to-day activities to...

About Rentokil PCI About the Role: The Operations Manager shall be responsible for the entire Operations of the Branch and will manage all the operations colleagues directly (Technicians, Service Planners, OE, AOM). The JD lists down duties and responsibilities of Operations Manager to be positioned in Large Branches. The incumbent will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Core Operations Ensure only qualified (trained & certified) and competent manpower (Technicians, OE, planner) are assigned jobs & deployed at site. Coach & train OEs & AOM...

RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, ...

(OTM) Oracle Transportation Management Technical Analyst Experience Level - 3 to 5 years Job Summary We are seeking an experienced Techno-Functional OTM consultant with 3 years of hands-on experience in the full cycle implementation and support of Oracle Transportation Management (OTM) cloud services. The ideal candidate will possess expertise in OTM core modules, technical architecture, and a strong understanding of transportation management processes and best practices. This role will involve both support and development responsibilities within a DevOps-based team. Key Responsibilities Provide development and support for Johnson Controls transportation planning landscape and work closely w...

Job Overview: As a Quality Manager, you will be responsible for overseeing the quality assurance and quality control processes within our organization. Your role is to ensure that products and services meet the required quality standards, comply with regulations, and satisfy customer expectations. You will lead a team of quality professionals, develop and implement quality management systems, and drive continuous improvement initiatives across the organization. Key Responsibilities: 1.Quality Management Systems: Develop, implement, and maintain quality management systems and processes. Ensure compliance with industry standards, regulations, and company policies. Oversee the preparation and m...

Key Responsibilities: 1. Customer Query Handling Respond to inbound calls, emails, and live chats from customers in a timely and professional manner. Provide information about products, order status, returns, technical troubleshooting, and policy-related concerns. Document all customer interactions in CRM systems. 2. Issue Resolution & Escalation Investigate and resolve product/service-related issues to ensure customer satisfaction. Escalate unresolved issues to higher-tier support or appropriate departments. Follow up on open cases to ensure timely resolution. 3. Customer Relationship Management Build positive relationships by being empathetic, friendly, and proactive in communication. Gath...

Experience 12 - 15 years in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience 8+ years in Quality and Process Excellence role Skills and Experience Required Experience in Building Quality Frameworks independently within Supply chain function and smooth implementation and adherence Knowledge of Quality Monitoring process and system Relevant experience in S2P in Lean and Digital Transformation, knowledgeable about tools and platforms used in S2P in mid-size to large Global clients Hands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions Good analytical skills to drive meaningful conversations using insights from data Preferred Cer...

Assistant Vice President Design Development Bengaluru, Full Time Roles and Responsibilities The position will provide strategic leadership and direction to the Design Development teams across all projects to ensure that COWRKS continues to be at the forefront of creating world-class workspaces. The person should be a seasoned thought leader in design and sustainability providing path-breaking ideas to enhance our members experience. The AVP Design will oversee the design and development effort for all new COWRKS centres and second-generation buildouts at existing centres. Core Work Activities Lead strategic planning, project management, and financial oversight for new CoWrks centres and seco...

A Quality Service Associates primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results. *Execute test cases prepared for testing software builds *Perform test case execution and report bugs accurately *Understand testing procedures and guidelines for new builds/releases *Perform regression and repetitive testing exercises to qualify builds without compromising on quality *Use software tools for data capture on a daily basis *Be comfortable with capturing results, communicating and escalating failures and providing individual status reports *Raise all failures/doubts related to the execution ...

Clario s medical imaging expertise is unparalleled in the industry. With over 30 years of experience, we provide seamless, secure, and compliant medical imaging solutions that optimize clinical trials. Our commitment to excellence has made us a leader in the medical imaging core lab sector. We are seeking dedicated and skilled Medical Imaging Technologists to join our growing operations team in India. What we offer Competitive compensation (fixed + variable) Attractive benefits (security, flexibility, support and well-being) Engaging employee programs Technology for hybrid working and great onsite facilities What youll be doing Our Medical Imaging Technologists ensure Quality, including Prot...

Are you ready to be a key player in the dynamic world of Custody OperationsThis role offers you the chance to leverage your expertise in client account onboarding and regulatory compliance, ensuring seamless trade and settlement processes. Embrace the opportunity to grow your career in a fast-paced environment where your skills in communication, management, and problem-solving will be highly valued. Join us to make a significant impact and drive success in the India trade and settlement landscape. As an Associate in Custody Operations team, you will provide processing support for effective and efficient delivery of India Custody Operations. You will manage client account onboarding and stati...

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge techn...

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Role: Specialist - Quality Analyst. Experience: 4-8 Years. Location: Bangalore. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the...

Job Title: Service Center Head - Operations Function : Regional Operations RCS Grade : N Reports To : Area Operations Head About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India s logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment. Position Overvi...

Business Development Manager A Business Development Manager is integral to driving growth and expanding the client base. This role entails identifying potential clients, generating leads through various channels, and establishing strong relationships with decision-makers. The Business Development Manager is responsible for market research, lead generation, and client relationship management to drive new business opportunities for the company. Responsibilities: Sales and Revenue Generation: Lead the sales efforts by identifying and pursuing new business opportunities, growing the companys client base, and achieving revenue targets. Pitch New Clients: Understand client needs, research potentia...

To provide medical care of patients including diagnosis, treatment, and care coordination. RMOs work with healthcare teams, specialists, and support staff. To maintain medical records and ensure that medical documents are current and accurate. Communicate with patients to explain medical conditions, treatment options, and preventive measures. Respond to medical emergencies and coordinate with emergency teams Requirements MBBS 0-3 YEARS RELEVENT EXPERIENCE About the Company Nirmala Medical Centre is a charitable institution established in the year 2001. It was a thoughtful initiative of the Franciscan Clarist Sisters if Vimala Province, Kothamangalam. We aim at providing quality healthcare an...