Asset Servicing Assistant Vice President

Hsbc

5 - 18 years

35 - 40 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

asset servicing financial statements service level performance management fund administration assistant vice president service quality operations financial services team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Maintain and enhance the reputation of MSS for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service
Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations
Work with the upstream processes to manage the quality of service delivery by MSS
Monitor and complete KPIs to be used in driving client service and service quality improvements
Seek continued year on year improvement on client service KPIs and client feedback
Monitor service quality feedback from clients, RMs and Operations against internal and external SLA agreements, ensuring effective follow-up to drive service quality issues and required improvements
Develop and maintain working relationships with senior operational personnel
Undertake regular internal reporting highlighting service trends and efficiency initiatives
Document and maintain Service Level Agreements, incorporating client change requests and ensure all changes are correctly logged and agreed at least annually by clients
Complete measurable efficiency improvement initiative

Requirements

A bachelor s degree or a professional qualification such as CIMA, CA, ACCA, CPA, etc.
Good knowledge in Asset Servicing, investment accounting, investment valuations, financial statements, investment operations
Candidate will have extensive working experience in the securities industry
Knowledge of clients and products across range of securities services
Management position with exposure to business partners across multiple geographical locations
Management position with exposure to remuneration, performance management, team building and staff development.
Fund Administration with experience in Asset Servicing/Custody Operations is preferred

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