Internal Operations

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Gigmo Solutions

1 - 6 years

3 - 7 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

administration management business administration service level excel issue resolution windows leave management service quality ms office word business executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Ticket Management: Must have 5+ yrs of experience in responding promptly to employees and freelancers inquiries and resolve issues using Zendesk while adhering to defined SLAs. Strong command of written English communication is a must.
2. Documentation Maintenance: Update and manage documentation related to applications, protocols, policies, and processes in the internal system. 3. Department Liaison: Act as a bridge between various departments to ensure smooth communication, issue resolution, and task execution. 4. Ad Hoc Tasks: Perform tasks as assigned on an ad hoc basis, demonstrating flexibility, problem-solving, and time management skills. 5. Excel Familiarity: Use Microsoft Excel, including basic formulas (preferred but not mandatory). 6. HR Policy Awareness: Have a general understanding of HR policies, including leave management, protocols, and communication processes (a plus). 7. SLA Compliance: Ensure timely resolution of tasks and tickets while meeting SLA requirements to maintain service quality. Skills and Qualifications: Bachelor s degree in Business Administration, Management, or a related field. Proven experience in business coordination or support roles. Strong organizational and time management skills to handle multiple tasks simultaneously. Familiarity with ticketing tools and software. Good knowledge of Microsoft Office (Word, Excel, Outlook, Teams, etc.). Strong written English communication skills.

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Gigmo Solutions

IT Services and IT Consulting

San Francisco

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Internal Operations