Gigmo Solutions is a fast-growing technology startup with a mission to fundamentally disrupt the customer support industry through a perfectly tuned symphony of AI-powered conversational bots and Gig workers . With engineers spread across 10+ countries and 4 continents , Gigmo is uniquely positioned to transform the technical customer support ecosystem at scale. Website: https://Gigmos.com LinkedIn: https://www.linkedin.com/company/14543064 Work Location & Timings Gurgaon, Sector 54 (Work from Office) Monday to Friday | 9:30 AM 6:30 PM Role Overview We are seeking an experienced Senior Python Developer to design, build, and maintain scalable backend systems and APIs that power AI-driven customer support platforms. The role requires strong Python expertise, backend framework experience, and the ability to build reliable, high-performance services. Key Responsibilities Design, develop, and maintain backend services and APIs using Python Build RESTful and asynchronous APIs using FastAPI, Django, or Flask Write clean, reusable, testable, and efficient Python code Develop scalable and secure backend architectures Integrate backend services with SQL and NoSQL databases , message brokers, and data pipelines Containerize applications using Docker for deployment and scalability Collaborate with cross-functional teams including product, AI, and frontend engineers Develop and maintain technical documentation for backend services Create and maintain automated tests to ensure performance and reliability Participate in code reviews and enforce coding standards and best practices Stay updated with emerging backend technologies and Python ecosystem trends Required Skills & Qualifications Technical Skills 5+ years of deep hands-on Python development experience Strong experience with FastAPI, Django, or Flask Solid understanding of REST APIs, HTTP protocols, and JSON Experience working with Docker and containerized applications Proficiency with SQL and NoSQL databases Familiarity with Git, Linux , and CI/CD pipelines Experience with message brokers or event-driven systems is a plus Education Bachelor’s degree in Computer Science, Software Engineering, or a related field from a reputed institute Soft Skills Strong analytical and problem-solving skills Good communication and collaboration abilities Comfortable working in a fast-paced startup environment
Description Technical Support Engineer - Italian Language (M365 Concierge) Job Overview Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Italian Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels. Key Responsibilities Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone Assist users with Microsoft 365 setup, installation, activation, and licensing issues Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services Support user account management, mailbox setup, and license assignment Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues Analyze logs and diagnostic data to identify and resolve technical issues Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system Escalate complex or unresolved issues to internal Microsoft support teams when required Proactively identify recurring issues and share insights with internal teams to improve service quality Required Skills & Qualifications Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365 Strong knowledge of M365 administration, licensing, and troubleshooting Hands-on experience troubleshooting Windows and macOS environments Basic understanding of Azure Active Directory, SSO, and identity concepts Ability to read and analyze system and application logs Excellent Italian communication skills (written and verbal) Strong customer-handling and problem-solving skills Ability to work independently in a remote environment System Requirements (Remote Work) Minimum 16 GB RAM Stable internet connection with at least 50 Mbps upload/download speed Windows 10 or higher preferred Preferred Qualifications Graduate or above Experience with Microsoft support processes or concierge services Familiarity with CRM or ticketing tools (Salesforce preferred)