Job Summary This role is focused on driving internal automation of business processes across departments including HR, Finance, Customer Support, and Operations. The Business Analyst will work closely with department heads, developers, and project managers to identify manual tasks, propose automation solutions, and deliver functional designs using Microsoft PowerApps and Python-based platforms. The ideal candidate brings a strong appreciation of business workflows, data flows, and how systems operate at a conceptual level—combined with a sharp eye for detail in defining requirements and supporting successful delivery. Key Responsibilities Business Analysis & Process Automation Analyze current workflows across departments to identify automation opportunities. Document as-is and to-be process flows, data mappings, and decision logic. Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria. Map data flows, transformations, and integrations across internal tools and databases. Define success metrics and KPIs for each automation project. Platform-Centric Solutioning Work with development teams building solutions on Microsoft PowerApps and Python-based automation platforms. Create wireframes, mockups, and UI flow diagrams for internal tools and apps. Design data transformation logic to support process automation workflows. Understand the capabilities and limitations of PowerApps and Python-based scripts to propose viable technical solutions. Project Management & Execution Collaborate with developers, testers, and stakeholders to manage delivery timelines and priorities. Facilitate sprint planning, standups, and retrospectives under Agile methodology. Maintain project plans, issue trackers, and documentation for internal visibility and alignment. Support user acceptance testing (UAT), training, and deployment. Required Skills & Qualifications Bachelor's degree in Business, Engineering, Computer Science, or a related field. 3-6 years of experience in business analysis with a focus on internal process automation. Strong exposure to Microsoft Power Platform (especially PowerApps) and Python automation scripts. Hands-on experience with process mapping, data transformation, and workflow design. Proficiency in tools like Lucidchart, Figma, Excel, SQL, Jira, and Confluence. Strong conceptual understanding of software systems and data-driven integrations. Preferred Qualifications Experience automating workflows using Power Automate, Dataverse, Flask/FastAPI, or Python scripts integrated with enterprise systems. Familiarity with REST APIs and database design. Certification in Business Analysis, Scrum, or Microsoft Power Platform is a plus. Key Deliverables Business Requirement Documents (BRDs) Functional Specifications and User Stories Process Flows and Data Flow Diagrams Wireframes and UI Prototypes Sprint Boards, Delivery Roadmaps, and Risk Logs UAT Plans and Post-Deployment Reports Show more Show less
Core Requirements: Advanced Proficiency in Microsoft Excel: Expertise in complex formula creation such as VLOOKUP, INDEX-MATCH, IF, and nested functions. Skilled in data summarization and analysis using pivot tables, filters, conditional formatting, and other dynamic tools. Ability to automate repetitive tasks using macros or advanced Excel features (preferred) Data Handling and Transformation: Strong understanding of data structures, data cleaning, and transformation techniques Ability to extract, merge, and manipulate data from multiple sources for meaningful insights. Proficiency in identifying data inconsistencies and ensuring data integrity in reports and dashboards. Power BI and SQL: Ability to build interactive dashboards and reports using Power BI Experience in writing and optimizing SQL queries for data extraction and transformation Understanding of data modeling and relational database concepts Written Communication Skills: Ability to draft professional and concise emails for internal and external communication Verbal Communication: Capable of clear and effective coordination across teams, ensuring accurate understanding of processes and requirements. Preferred Attributes: Detail-oriented with strong analytical and problem-solving skills Ability to manage large data sets with precision and efficiency Comfortable working in a fast-paced, deadline-driven environment Programming experience in any platform or language (e.g., Python, R, VBA, etc.) is a plus, especially for data automation and processing tasks. Show more Show less
ABOUT US : Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: https://Gigmos.com LinkedIn:https://www.linkedin.com/company/14543064 Hardware Pre-requisites: - Laptop (min 16gb RAM), windows 11 pro, internet speed- 50 MBPS minimum Upload and Download Designation- Team Manager- Operations The Person You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as a commitment to productivity. You are a self-starter, go-getter, proactive and has the ability to learn and perform in a fast-paced environment. You are dynamic, result oriented, has the ability to drive results through others, possess strong analytical and negotiation skills and excellent process orientation. Role You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures Work closely with the management team to align customer support goals with overall business objectives Monitor key performance indicators (KPIs) to ensure team goals and targets are met You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change Delegate tasks, set deadlines and oversee day to day operations Providing timely feedback to team members and resolve issues Create an open communication culture and an inspiring team environment Provide guidance, training and mentoring to team members to improve the productivity Identify and implement process improvements to enhance efficiency Ensure high-quality customer service delivery that meets or exceeds customer expectations Handle escalated customer issues and provide resolution in a timely and satisfactory manner Collaborate with other departments to address customer concerns and improve overall customer experience Should Recognize high performance and reward accomplishment Reports should be promptly shared with management on timely basis Qualifications And Experience Graduate with minimum 4-6 years of Experience as Team Manager/ Team Lead in Technical Support Process or operations role Should have good knowledge in MS office Strong leadership and team management skills Excellent communication and interpersonal skills Analytical mindset with the ability to use data for decision-making Familiarity with customer support software and tools Problem-solving skills and the ability to handle escalated customer issues Work Location -Permanent work from home. Show more Show less
Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: https://Gigmos.com LinkedIn:https://www.linkedin.com/company/14543064 Shift : 5 Days (Monday- Friday), 9:30 AM to 6:30 PM Hardware Pre-requisites: - laptop (8gb RAM), windows 10/11, internet speed- min 30 MBPS upload and download Job Title: HR Operations Executive Location: Candidates should be based in Gurugram, Haryana. Experience: 2+ years Key Responsibilities: Payroll Management: Oversee the end-to-end payroll process, ensuring accuracy and compliance with local labor laws and organizational policies Policy & Compliance: Develop, implement, and maintain HR policies that align with legal and organizational requirements, while ensuring adherence to labor laws Compensation & Benefits: Manage compensation structures and benefit schemes, ensuring competitiveness and alignment with organizational goals Performance Management: Design and implement performance management processes, fostering a culture of feedback, development, and growth Training & Development: Identify training needs, develop programs to bridge skill gaps, and enhance employee engagement and performance Employee Engagement: Implement strategies to engage employees, fostering a positive work culture that enhances morale and productivity Grievance Management: Address and resolve employee grievances in a timely and professional manner, ensuring a fair and transparent approach Attendance & Leave Management: Oversee the management of attendance and leave policies, ensuring compliance and supporting smooth operations Onboarding: Lead the onboarding process to ensure a seamless and positive experience for new hires, helping them integrate effectively into the organization Entry and Exit Interviews: Manage the entry and exit interview process to gain valuable insights on employee experiences, improve retention, and address potential areas of concern Team Management: Lead and collaborate with cross-functional HR teams to ensure operational efficiency and support organizational goals Key Requirements: Experience: 2-6 years of experience in HR Operations, with a proven track record in payroll, policies, labor laws, compensation, performance management, training, employee engagement, grievance management, attendance and leave management, onboarding, and team management Education: Graduate or Postgraduate degree from a reputable university or college. HR certifications or further education in the HR domain would be an advantage Technical Skills: Comfort with HRMS and other HR-related technical tools; ability to interpret and work with complex data Presentation Skills: Excellent verbal and written communication skills with the ability to effectively present HR data, reports, and policies to all levels of the organization Personality: Strong interpersonal skills, a proactive approach, and a high degree of professionalism. You must be comfortable in a fast-paced, evolving work environment and maintain the ability to influence and collaborate with various teams Show more Show less
Job Description About us: Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: https://Gigmos.com LinkedIn: https://www.linkedin.com/company/14543064 Roles and Responsibilities: Handles customer issues through collaboration, resolution, or escalation to provide a great experience Drives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication Uses soft skills when responding to and resolving technical issues Required Skills Excellent customer service and communications skills both written and spoken English Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems Ability to speak and write clearly, to establish quick rapport with a caller, instill confidence and demonstrate passion in meeting and exceeding customers expectations Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike) Critical thinking skills Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end Advocate may be required to support all channels (chat & voice) Technical knowledge: Windows OS, IE, MS Office applications, email, search, downloading / installing software Abilities and Experience should include: 2+ years of experience on development/product expertise of at least one of core workloads : SharePoint, Exchange, Microsoft Teams, Azure AD Strong in core technologies: .NET framework and ASP.Net / C# / .Net Core, C++, C#/.Net, Node.JS, Java, Go and React Familiar with Azure Active Directory, SharePoint, Outlook, and Microsoft Teams Working knowledge of networking protocols in the co ntext of enterprise deployment Exposure to scripting languages: JavaScript, JQuery, Powershell, Node.js, Python Exposure to RESTful APIs, OAuth protocol Exposure to tools - Fiddler, Netmon, Postman Recommended: Exposure to azure app registration, resource, and permission Basic understanding of azure bot framework Strong customer focus Excellent verbal and written communications skills Prior experience with Graph API (added advantage) Show more Show less
About Gigmo Solutions Job Description - Technical Support Engineer (SMB) Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having a presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are a Microsoft Partner in providing technical support. We are looking for enthusiastic and tech-savvy freshers to join our Technical Support Team for one of our biggest clients — Microsoft. You will be supporting Small and Medium Business (SMB) customers on Microsoft Cloud Technologies, helping them troubleshoot and resolve issues related to Microsoft 365, Azure, and other cloud-based services. Website: https://Gigmos.com Role: Technical Support Engineer Experience: 0 -1 year Salary - 3 to 3.5 lac Desired candidate profile: You should possess excellent written and verbal communication skills and have the ability to present clearly and adapt to the communication style depending on the situation and should be willing to work in US/EMEA shift. What will you do? You will provide Microsoft cloud support to our client's customers using a software platform provided by Gigmo or our client. Support tickets are received on the software platform and support engineers interact with the customers using outbound calls, emails or chat. All these contact modalities are built within the software platform that the engineer uses. Engineers can seek help from our technical experts/Microsoft Technical advisors to resolve the support ticket. Diagnose and troubleshoot technical issues. Training No prior experience or knowledge of programming is required, but familiarity and interest in technology/software is an added advantage. There will be rigorous Microsoft O365 full-time training provided by our expert trainers. Post the training you can choose to do industry certifications like MCP (Microsoft certified professional), MCSE, MCT. You will be committing to 12-month tenure post training (4 weeks) with us by signing a legal agreement with Gigmo Solutions Why work with us? You'll not only help troubleshoot potential software problems, and assist your customers, but also get: Practical experience, immense learning exposure while working with one of the largest organizations in the world. Expand your soft skills like motivation, decision making and leadership skills, as well as technical knowledge, including problem solving, communication, and working as a team. We have work from home culture Eligibility Criteria Education: BTech/BE/B.Sc./BCA/B.com/BBA Applicants should have excellent written and Verbal communication skills. Should be okay to work in Night Shift supporting US/EMEA customers. Candidates must have their Own laptop and internet/Wi-Fi connection. (Hardware Pre-requisites: laptop (16GB RAM), windows 10/11 OS, internet speed- 50 Mbps)
In this role, with your passion for developing others, you will deliver a defined curriculum program for early career technical hires on their journey to become skilled Microsoft O365 professionals. Because at Gigmo we innovate, you will need to be forward thinking and creative in your approach to addressing big challenges and embrace novel solutions. In this role, you will need to be an excellent communicator, and it is expected that you will have the ability to work well with peers and students. Roles & Responsibilities Deliver defined curriculum of a technical education program focusing on Microsoft O365. Administer tasks such as schedule sessions, register participants and instructor resources. Ensure a consistent program experience for all learners globally through defined curriculum, milestones, and interactions. Develop and document workflows and processes. Ready to work as a team leader once the training (4 weeks) is completed. TECHNICAL TRAINING FUNCTION Planning training and communication of large technical rollouts. Deliver remote and classroom-based training. Work in collaboration with a team to plan, track, and update tasks related to training and communication of large technical rollouts. CONDUCT AND EVALUATE TRAINING Schedule and deliver Microsoft O365 training sessions Provide technical training across the organization based on business needs Train new hires, employees, and customers on O365 tools and real-world use cases Conduct focused workshops to enhance the technical skills of Gig workers Minimum Job Qualifications Bachelor's degree in any discipline 3+ years of experience in Microsoft 365 training (O365 support experience preferred) Strong communication and interpersonal skills across all levels Detail-oriented, organized, and able to multitask under pressure Customer-first mindset with a collaborative approach Proactive, accountable, and driven to deliver results Able to work independently and prioritize tasks effectively Willing and available to travel as needed
About us: Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: https://Gigmos.com LinkedIn: https://www.linkedin.com/company/14543064 NOTE : Application from Nigeria will not be entertained (We have a separate job posting for Nigeria folks). Roles & Responsibilities Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house Responsible for handling escalation calls and resolving tickets as per SLA Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Diagnose and troubleshoot technical issues Prioritize and manage several open issues at one time. Desired Skills Experienced in Microsoft Process or Microsoft 365 domain Must have excellent written and verbal communication skills. Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.
About Gigmo Solutions Pvt. Ltd: Gigmo Solutions Pvt. Ltd is a rapidly expanding organization with a global footprint, operating in various countries across the Americas, Europe, Africa, and Asia. Specializing in languages such as Spanish, Portuguese, French, Italian, German, and global English, Gigmos is dedicated to revolutionizing the customer support sector. By harnessing a curated Gig workforce worldwide and employing cutting-edge AI technologies, the company aims to enhance support efficiency, reduce costs, and offer increased flexibility. As a Microsoft Partner, we excel in providing technical support services. Designation: Full Stack Developer Location: Sector 54, Gurgaon Work Model: Work from Office (Monday-Friday, 9:30 AM to 6:30 PM) Hardware Requisites: Laptop (8 GB RAM), Windows 10, Internet speed - 30 MBPS Experience Required: 1+ years Role Overview: As a Full Stack Developer at Gigmo Solutions, your primary responsibility will involve designing, developing, and maintaining web applications utilizing React and Python. Working closely with diverse teams, you will deliver top-notch software solutions that align with business objectives and enhance user experiences. Key Responsibilities: - Develop, test, and deploy scalable web applications using React for the frontend and Python for the backend. - Collaborate with designers, product managers, and fellow developers to implement user-friendly features. - Write clean, efficient, and maintainable code adhering to best practices and coding standards. - Integrate third-party APIs and services to enrich application functionality. - Participate in code reviews, offering constructive feedback to team members. - Troubleshoot and resolve issues to ensure optimal performance and user satisfaction. - Stay abreast of industry trends and technologies, proposing enhancements and innovations. - Uphold application data security and privacy through the implementation of best practices in security and compliance. Qualification/Skillset: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven track record as a Full Stack Developer with a robust portfolio of web applications. - Proficiency in React, encompassing hooks, state management, and component-based architecture. - Minimum of 1 year of experience in Fullstack development. - Proficiency in Python and frameworks like Django or Flask. - Strong grasp of front-end technologies, including HTML5, CSS3, and JavaScript. - Experience in RESTful API design and development. - Familiarity with database systems (SQL and NoSQL) and ORM technologies. - Knowledge of version control systems (e.g., Git) and CI/CD pipelines. - Experience with cloud platforms (AWS, Azure, or Google Cloud). - Familiarity with containerization tools such as Docker and Kubernetes. - Understanding of Agile development methodologies. Requirements: - Must possess a laptop meeting the specified hardware requirements for this role.,
About Gigmo Solutions Pvt. Ltd. Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers. Designation: General Manager Work Location/Shift Timings - Sec 54, Gurgaon, Work from office (Monday to Friday), 9:30 AM to 6:30 PM. Hardware Pre- requisites: Candidates must have their Own laptop. (Hardware Pre-requisites: laptop (8GB RAM), windows 10/11 OS, internet speed- minimum 30 Mbps- Download and Upload both) Company Website -www.gigmos.com Role Summary: The General Manager is a key leadership role responsible for driving operational excellence, fostering innovation, and ensuring alignment of various functions with the strategic goals of the organization. This role demands a dynamic, results-oriented individual with strong leadership, analytical, and business acumen, capable of operating effectively in a fast-paced and evolving environment. Key Responsibilities: Collaborate with senior management to formulate and implement strategies and policies that align with the organization's objectives Design, implement, and monitor effective processes and operational standards to drive efficiency and service excellence Work closely with teams at all levels, influencing and negotiating on significant matters to support organizational goals Manage and lead complex and critical changes, ensuring minimal disruption and effective stakeholder communication Identify areas for continuous service improvement and proactively drive improvement initiatives Communicate potential risks, challenges, and dependencies to stakeholders in a timely and transparent manner Oversee performance management, career development, and retention strategies for team members to foster engagement and long-term growth Promote a culture of innovation and transformation, identifying opportunities to optimize internal support processes and enhance overall effectiveness Key Competencies: Strong leadership and people management skills Excellent analytical, negotiation, and decision-making abilities High degree of process orientation and strategic thinking Proven ability to work proactively and independently in high-pressure environments Strong communication and interpersonal skills with the ability to influence across levels
We are looking for a motivated and customer-centric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be responsible for delivering exceptional customer service through real-time chat and email interactions. If you have a passion for helping customers, excellent communication skills, and the ability to thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. Company Website-www.gigmos.com Location- Anywhere in India - Remote Hardware Pre-requisites: - laptop (8gb RAM), windows 10, internet speed- 30 MBPS Role Respond to customer inquiries, concerns, and requests through email and chat support. Demonstrate excellent written communication skills with a focus on clarity and accuracy. Identify and troubleshoot customer issues, providing comprehensive and timely solutions. Collaborate with other teams to address complex problems and ensure customer satisfaction. Ensure timely responses to customer inquiries, adhering to defined service level agreements (SLAs). Manage and prioritize workload effectively to meet customer needs. Qualifications: Bachelor's degree or equivalent like B.Sc./BCA/BA/ BCom/BBA/BSC IT. Proven experience in customer support, specifically in a chat-based environment. Excellent written communication skills with a keen attention to detail. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Familiarity with customer support software and chat platforms. Empathy and patience in dealing with customer inquiries and issues. Ability to adapt to changing priorities and handle multiple tasks simultaneously Work Location/Shift Timings-Permanent work from home and you will be required to work in any of the shifts like (5.30 am to 1.30 pm IST / 1.30 pm to 9.30 pm IST /9.30 pm to 5.30 am IST)
Roles & Responsibilities Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house Responsible for handling escalation calls and resolving tickets as per SLA Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Diagnose and troubleshoot technical issues Prioritize and manage several open issues at one time. Desired Skills Experienced in Microsoft Process or Microsoft 365 domain Must have excellent written and verbal communication skills. Willing to work in shifts (7 PM- 4 AM IST / 1:30 PM - 9:30 PM IST) Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.