Service Manager

Prodapt Solutions

5 - 8 years

6 - 10 Lacs

chennai

Posted:2 months ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

The SD-WAN Service Manager is responsible for overseeing the delivery, performance, and continuous improvement of SD-WAN services across the organization or for clients. This role ensures high availability, optimal performance, and alignment with business objectives, while managing vendor relationships and internal stakeholders

Responsibilities

Key Responsibilities:

Service Delivery & Operations:
- Manage end-to-end SD-WAN service lifecycle including deployment, monitoring, and support.
- Ensure SLAs, KPIs, and service quality standards are consistently met.
- Coordinate with vendors, ISPs, and internal teams for issue resolution and service optimization.
Project Management:
- Lead SD-WAN implementation and migration projects.
- Develop and maintain project plans, timelines, and budgets.
- Ensure timely delivery of services and upgrades.
Stakeholder & Vendor Management:
- Act as the primary point of contact for SD-WAN services.
- Conduct regular service reviews with vendors and internal stakeholders.
- Manage contracts, renewals, and escalations.
Performance & Reporting:
- Monitor network performance and generate regular reports.
- Analyze trends and recommend improvements.
- Ensure compliance with security and regulatory standards.
Continuous Improvement:
- Identify opportunities to enhance service efficiency and user experience.
- Stay updated on SD-WAN technologies and industry trends.

Requirements

Bachelors degree in Computer Science, Information Technology, or related field.
5 - 8 years of experience in network services, with at least 4 years in SD-WAN management.
Strong understanding of SD-WAN technologies (e.g., Cisco Viptela, Fortinet, VMware VeloCloud).
Excellent communication, leadership, and problem-solving skills.

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