Service Manager

Job Title: Service Supervisor

Location: Anugul, Odisha

Industry: Automobile

Employment Type: Full-time

Job Description:

We are seeking a highly experienced, strategic, and results-oriented Service Manager to take complete ownership of our automobile service center operations in Anugul, Odisha.

The Service Manager will be responsible for driving the overall performance, profitability, and customer experience of the service department. This leadership role involves managing all service operations, strategic planning, budgeting, managing a team of supervisors and technicians, and ensuring the delivery of world-class automotive service while meeting organizational targets.

Key Responsibilities

A. Operational Leadership & Strategic Management

• Develop, implement, and monitor strategic plans for the service department to achieve revenue, profitability, and customer satisfaction goals.
• Manage the P&L (Profit and Loss) of the service center, including budgeting, cost control, and maximizing utilization and efficiency.
• Oversee all service functions, including workshop flow, scheduling, quality control, warranty claims, and parts inventory coordination.
• Ensure the workshop operates in compliance with all company policies, safety regulations, and environmental standards.

B. Team Management & Development

• Lead, mentor, and manage the entire service team, including Service Supervisors, Technicians, and Service Advisors.
• Conduct performance reviews, identify training needs, and implement skill development programs for team growth and retention.
• Foster a collaborative, high-performance, and customer-centric culture within the service department.

C. Customer Experience & Quality Assurance

• Establish and maintain high service quality standards, ensuring every vehicle is serviced correctly the first time (First-Time-Fix rate).
• Proactively monitor Customer Satisfaction Index (CSI) scores and implement initiatives to enhance the customer experience.
• Efficiently handle and resolve complex or escalated customer issues, transforming complaints into opportunities for loyalty.

Qualifications & Skills

• Education: Diploma/Degree in Automobile/Mechanical Engineering or a related technical field. A management degree (MBA) is a plus.
• Experience:
• Minimum 5+ years of progressive experience in the automobile service industry.
• Minimum 3 years in a managerial or senior supervisory capacity, overseeing a large team and service center P&L.
• Technical Acumen: Exceptional technical knowledge of modern vehicle systems, diagnostics, and workshop equipment.
• Business Acumen: Proven ability to manage budgets, drive sales, control costs, and improve profitability.
• Core Competencies: Strong leadership, strategic planning, exceptional communication, negotiation, and advanced problem-solving skills.
• Preference: Immediate joiners will be given priority.

What We Offer

• A highly competitive salary and performance-based incentives.
• Opportunity to directly influence business results and lead a major service center.
• Comprehensive training and professional development to prepare for senior management roles.
• A collaborative and professionally demanding work environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month