2384 Service Quality Jobs - Page 50

About R360: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About this role: We are seeking an experienced professional to lead the Concierge Support function at R360. This high-responsibility role focuses on managing complex client requests and escalations, especially those from premium and super-premium credit card holders of our banking partner. T...

Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication Meets required dress code Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of...

flexi-barista Now Brewing Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do ...

":" Responsibilities: To manage specific set of customers identified by SNS. Proactively schedule and meet customers. Meeting shall be both Onsite & Remote. Understand if any gaps in SNS service quality. Identify Opportunities where SNS can improve service delivery. Identify Opportunities where new solutions or services can be positioned. Proactively take steps to resolve any gaps by co-ordinating with SNS Team & Customers. Always Ensure healthy communication between SNS & Customers. Ensure Proactive updates communication across all stakeholders. Periodic Presentation to Customer about rendered SNS services. Requirements Educational Qualification: Any bachelors degree Experience: 2-3 Years E...

Looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures and best practices. Identify opportunities for process improvements and recommend changes. Job Requirements Minimum 8 years of experience in a rel...

Looking for a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective strategies to improve service quality and efficiency. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues related to healthcare management systems. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and regulatory requirements. Job Requir...

Looking for a skilled Senior Lead - Delivery to join our team in Hyderabad II. The ideal candidate will have 5-8 years of experience in the field. Roles and Responsibility Manage and deliver high-quality services to clients, ensuring timely and efficient project completion. Lead and motivate a team of professionals to achieve exceptional results and meet client expectations. Develop and implement effective delivery strategies to improve service quality and reduce costs. Collaborate with cross-functional teams to identify and mitigate risks, ensuring seamless project execution. Analyze and resolve complex technical issues, providing expert guidance to junior team members. Ensure compliance wi...

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery quality team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure service performance and identify trends. Provide coaching and training to team members to improve their skills and knowledge. Ensure compliance wit...

We are looking for a results-driven Senior Sales Executive to actively seek out and engage customer prospects for field sales. Identify and develop new business opportunities to drive growth. Build and maintain strong relationships with potential and existing clients. Analyze market trends and develop strategic sales plans. Job Responsibilities: Customer Support, Telemarketing, Communication Handle inbound and outbound customer calls professionally, ensuring efficient communication and excellent customer service experiences. Provide accurate and detailed information about company products, services, pricing, and policies to all customers. Build and maintain strong relationships with customer...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! By ...

Description An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes, Roles & Responsibilities Gain understanding of the application test procedures and how to use applicable software and tools, Execute test instructions and report test results accurately and promptly, Report any deviations observed Understand any changes in test instructions related to their assigned work Follow defined processes to perform assigned work A day in the life Quality Services (QS) organization provides testing support for Devices, Retail an...

Role & responsibilities A Regional Service Manager is responsible for ensuring the successful delivery and ongoing support of services to business clients. This role involves managing a team, overseeing service quality, and building strong client relationships to drive satisfaction and retention. They act as a bridge between the company and its B2B clients, focusing on proactive engagement, issue resolution, and continuous improvement of the service experience. Here's a more detailed breakdown of the key aspects of a Regional Service Manager's role: Key Responsibilities: Team Leadership and Management: Leading, mentoring, and motivating a team of service professionals. Setting performance go...

Associate Program Manager Customer Operations Customer Operations Voice Process- Associate Program Manager Shift Timings Flexible 24x7 | Specialization International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and a...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

Job_Description":" JOB Description for Linux System Admin L1 Customer Name Axis Bank WVL LOCATION - Mumbai / Bangalore DOMAIN Linux-- Level (L1/L2/L3) L1 - Required Relevant Domain Experience 1.5 4 years Job Type (Onsite/Remote) Onsite , Shift details (General/ 24X7) 24x7 Qualification B.E./Diploma/BSC-IT Certifications Certification on Redhat Linux is preferred Role Purpose , System Admin Support Services for enhancing the service quality to their business users. JOB RESPONSIBILITIES - CPU, Disk and Memory monitoring using tools provided by Axis Bank - Disk management - creating partitions for the different types of servers - Disk space management for OS partition(s) - System Log file manag...

The Cloud Specialist 2 is primarily responsible for providing a swift response to incidents that disrupt business services. The role aims to minimize the adverse impact on Hyland s customer business functions and ensure the best possible levels of service quality and availability are maintained. This involves identifying, classifying, and prioritizing incidents, as well as coordinating resources to resolve issues as quickly as possible. You will be troubleshooting and resolving incidents when there aren t critical incidents. What you will be doing Responsibilities Respond to basic inbound phone calls tickets and emails from internal and external resources requesting assistance with cloud hos...

Job Purpose The Global Category Manager is responsible to manage their supplier commodity panel with a strong financial QCD performance orientation Key Responsibilities Develop the regional and global strategies of the panel under their responsibility. Enforce group and local conditions as required Develop and present the short / medium / long term action plan of their commodity that meets the objectives of the Industry Procurement performance strategy Provide market data on their category for the Sector Global reference for the Sector on their categories Accountable to present Category Roadmap up to date on 6M Rolling base Coordinate volume /planned productivity discounts for their global c...

In the Role you get: - Hands on experience in ReactJS, ExpressJS, NodeJS - 3-5 years of technical experience in full stack development - Hands-on experience in ReactJS - Hands-on experience with scripting languages in the back end (NodeJS, Python, Golang etc). - Hands-on experience delivering microservices based architectures and design - Hands-on experience working with Kubernetes based applications and container workloads - Cloud Native (specifically good experience designing 12-factor apps). - In depth understanding of Contract first/API first design and delivery experience. Strong experience in API design (OAS, middleware, external vs internal facing, etc.) - Define Sutherland s reputati...

About The Role Skill required: Talent & HR - Talent Management Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business ...

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large and...

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assign...

Training Executive The Training Executive coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implements systems that promote growth and development, and ensures that all promises to stakeholders are delivered. The Training Executive assists the Learning and Development Manager in creating an effective and efficient operation for the Training department. What will I be doing As the Training Executive, you will be responsible for performing the following tasks to the highest standards: Maintain employee records, including personnel files and learning history. Schedule and coord...

We are looking for customer success managers who can who can work with our clients and our engineers to ensure timely delivery. The business verticals we are focusing on are real-estate, healthcare, education, automotive and retail. If you enjoy the challenge of onboarding, training and supporting businesses to use new technology platforms, we would love to hear from you. Objectives Guide onboarding of customers on Kenyt.AI SaaS platform Manage communications and deal with customer issues in an efficient and timely manner Interact and Support clients across geographies (India and abroad) Keep up with the trends in the industry and platform capabilities of the competition Explain insights and...

Rekruiters Resource Managment LLP is looking for Job openings for Service Manager in Chennai Noida Hyderabad to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level ag...

Job Title: Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants...