Responsible for developing data integration processes to support Paychex data initiatives aimed at assuring accuracy and consistency of critical business data across Paychex systems. Requires depth and breadth of experience in data and database technologies including proficient SQL and software development. Provides technical support during critical and non-critical business hours. Responsibilities Develops an understanding of the assigned data environment through data profiling and analysis using enterprise data tools to assess quality and cleanliness of data. Identify opportunities to improve data quality. Using enterprise data platform and tools, develops batch and streaming integration jobs. Build solutions to extract, cleanse, transform, enrich, load and validate all required data for the successful implementation of data migration. Documents data integration and data quality results and requirements, proposed solutions, and code to provide traceability from requirements through code implementation. Develop data monitoring solutions based on defined data quality business rules. Consults with infrastructure and application architects to integrate solutions into the Paychex environment to ensure consistency with Paychex architecture and standards, along with Integration Best Practices. Coordinates the management of data tools and platform so that software patches and software/hardware upgrades are planned and executed appropriately. Work with Data Management Organization and data owners to establish and progress towards data management maturity and data quality index. Works with capacity planning and performance testing groups to ensure that solutions perform to Service Level Agreements. Qualifications Bachelors Degree in Computer Science or equivalent work experience - Preferred 4 years of experience in Software engineering with a focus on data integration, data processing, data quality, data migration and data governance. 3 years of experience in SQL development. 3 years of experience in Oracle, SQL Server and NoSQL databases.(Oracle preferred). 3 years of experience in data integration and data quality tools.(DataFlux Data Management Studio and server experience preferred.). 2 years of experience in cloud technologies.(Microsoft Azure Data Factory preferred). Strong verbal communication and listening skills. Demonstrates problem solving skills. Possesses flexibility to work in a fast paced, dynamic environment. CDMP (Certified Data Management Professional) - Preferred
Responsibilities Develop, test, deploy, maintain and improve software to meet requirements Design and develop test automation code Complete well-defined, complex program changes Perform basic analysis and design for clearly defined requirements Contribute to estimates required for user stories based on business requirements, specifications and designs. Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency Monitor progress against task estimates to provide status Provide technical support and troubleshooting for applications across environments Maintain existing code base, monitoring for failures in non-prod environments Support changes during quality assurance, user acceptance testing, and post implementation to ensure integrity of application Qualifications Bachelors Degree in Computer related discipline or equivalent work experience 1 year of experience in Related field and experience using one or more programming language(s). Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
This is a full-time on-site role for an Organizational Readiness Project Coordinator, located in Bengaluru. The coordinator will be responsible to drive organizational readiness and workforce transformation in alignment with our rapidly evolving customer service operations. This role is instrumental in building a future-ready workforce, enabling large-scale change management, and aligning people, processes, and technology for scalable growth and operational excellence. Responsibilities Execution plans for new initiatives -technology rollouts, process transformation, and operating model changes. Implement strategies to support business transformations, including communications, training, and adoption measurement. Implement reskilling/upskilling programs to support evolving customer needs. Contribute to the continuous improvement in associates performance by partnering with employees on best practices and exploring new and different methods that stimulate & enhance growth and performance. Own new program launch and new hire onboarding, performance enhancement programs, publishing of Global Services growth. Collaborate with Readiness Manager Training and HR business partners to understand current and future skills requirements. Develop and maintain readiness plans, including timelines, resources, and communication strategies. Assist with the development of work plans and continuous improvement initiatives. Create newsletter, flyers and communication, process related updates to the associates. Measure readiness and transformation success; create executive dashboards and progress report. Presenting improvement Information using a variety of Instructional Techniques and Formats, such as role-playing, simulations, team exercises, group discussions, videos and lectures. Qualifications Bachelors Degree - Required 5 years of experience in Ensuring the delivery of high-quality and impactful strategic experiences. Ability to balance long-term vision with hands-on execution Deep understanding of cultural nuances in global workforce alignment. Ability to balance long-term vision with hands-on execution. Strategic Planning, Organizational Development, Workforce Transformation, Change Management, Analyze Impact of Change, Strong program management, stakeholder engagement, and communication skills. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. This is a full-time on-site role for an Organizational Readiness Project Coordinator, located in Bengaluru. The coordinator will be responsible to drive organizational readiness and workforce transformation in alignment with our rapidly evolving customer
This is a full-time on-site role for an Organizational Readiness Project Coordinator, located in Bengaluru. The coordinator will be responsible to drive organizational readiness and workforce transformation in alignment with our rapidly evolving customer service operations. This role is instrumental in building a future-ready workforce, enabling large-scale change management, and aligning people, processes, and technology for scalable growth and operational excellence. Responsibilities Execution plans for new initiatives -technology rollouts, process transformation, and operating model changes. Implement strategies to support business transformations, including communications, training, and adoption measurement. Implement reskilling/upskilling programs to support evolving customer needs. Contribute to the continuous improvement in associates performance by partnering with employees on best practices and exploring new and different methods that stimulate & enhance growth and performance. Own new program launch and new hire onboarding, performance enhancement programs, publishing of Global Services growth. Collaborate with Readiness Manager Training and HR business partners to understand current and future skills requirements. Develop and maintain readiness plans, including timelines, resources, and communication strategies. Assist with the development of work plans and continuous improvement initiatives. Create newsletter, flyers and communication, process related updates to the associates. Measure readiness and transformation success; create executive dashboards and progress report. Presenting improvement Information using a variety of Instructional Techniques and Formats, such as role-playing, simulations, team exercises, group discussions, videos and lectures. Qualifications Bachelors Degree - Required 5 years of experience in Ensuring the delivery of high-quality and impactful strategic experiences. Ability to balance long-term vision with hands-on execution Deep understanding of cultural nuances in global workforce alignment. Ability to balance long-term vision with hands-on execution. Strategic Planning, Organizational Development, Workforce Transformation, Change Management, Analyze Impact of Change, Strong program management, stakeholder engagement, and communication skills. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. This is a full-time on-site role for an Organizational Readiness Project Coordinator, located in Bengaluru. The coordinator will be responsible to drive organizational readiness and workforce transformation in alignment with our rapidly evolving customer
Provides management of ongoing business programs critical for Paychex success. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics. Responsibilities Lead programs with Paychex partners to improve business results with a focus on increased productivity and decreased expenses. Implement best practices, standards, and metrics across the organization to improve the consistency of results. Coordinate and lead post event analysis with affected teams to capture details of success, opportunity and exposure to drive improvement and client satisfaction in the program area(s) of focus. Continued focus on the program to drive improved procedures and focus on building the culture around the program. Implement and maintain a metrics system that reflects the area measured. Maintain and grow revenue and reduce expenses in the focused area. Ensure continued coordination and communication of program. Identify underutilized program opportunities in both products and service and implement innovative strategies to drive increased activities in these areas. Qualifications Bachelors Degree in Business Preferred Project management experience or certifications a plus. Excellent group facilitation skills u2013 real experience with groups implementing multiple initiatives preferred. . 8 years of experience in Related Field.
What we are looking for Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Job description: Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed. Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards. Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions. Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements. Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills. Team Engagement - Organizing team engagement activities to promote a positive work environment. Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure. Performance Metrics & Interpretation - Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals. Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences. Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.
Participates in the interview and hiring process. Prepares and administers annual reviews and development plans, makes promotion and salary recommendations. Responsible for personnel planning and the allocation of team members to meet Enterprise Development project needs. Identifies and mentors future leaders / managers for company growth. Provides support and assistance to several agile development teams and their scrum masters. Has strong working knowledge of agile development principles. Helps to remove roadblocks that agile teams are unable to solve by themselves. Provides input to product owners on the product strategy and vision. Gives feedback to the product owners on the content and prioritization of the product backlog. Builds relationships with other IT departments and business units and mitigates conflict to facilitate inter-department communication and agile team progress in order to meet business objectives. Acts as a catalyst for change to improve applications or processes which benefit IT and/or the business unit. Demonstrates application knowledge and understands functionality of applications outside their area of expertise to identify potential impacts and make recommendations to minimize the impacts. Responds to questions from other IT departments and business units and coordinates resolution of critical issues to provide support for production applications. Qualifications Bachelors Degree in Computer related discipline - Preferred 7 years of experience in Related field. 2 years of experience in supervisory, management, project leadership, or project management. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
Overview Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed. Responsibilities Long term planning of each assigned business unit maintaining a rolling 18 month forecast and headcount requirements, In-Chair Occupancy, and Capacity / Staffing Plan across multiple communication channels (phone, email, chat). Prepare and deliver proposals, presentations, and cost benefit analysis for staffing recommendations. Coordinate coverage and completion of intra-day, daily, weekly, and monthly deliverables with short-term and real-time workforce management team members. Update queue and agent settings in Calabrio to align with changes with assigned business units. Maintain skilling matrix for each business unit assigned. Monitor profile requests to ensure forecast/performance impacts are tracked. Work with short-term and real-time workforce management team members to audit skilling, schedule requests, and ongoing task completion on a weekly basis. Serve as subject matter expert to assist with training new employees and assist team members with process questions. Research Workforce Management industry trends and best practices to recommend improvements to processes and procedures. Attend weekly meetings for each business unit assigned and present Capacity Plan on a monthly basis (or as requested). Work with strategic partners to enhance service delivery, drive efficiency, meet KPI and SLA expectations and leverage investments in technology. Other duties as assigned to support the general purpose of the positionu2019s function. Qualifications Bachelors Degree - Preferred 3 years of experience in Workforce Management, Long-term forecasting, Staffing Analysis, and Capacity Planning in a multi-channel environment. Possesses strong technical aptitude. Excellent interpretation of complex statistical data. Strong verbal communication and listening skills. Effective interpersonal skills. Excellent collaboration and team building skills. Excellent organizational skills. Ability to lead/manage others. Demonstrates project management skills. Develops and delivers effective presentations. SWPP Certification - Preferred
Overview Delivers HR Services HR components and makes recommendations to clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Manages client activities and on-site visits to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Responsible for both ASO and PEO clients. Responsibilities Develops and maintains working knowledge of all HR Services components. Performs client visits to introduce new products, services, and technologies to clients. Promotes HR Services products and services to fulfill ongoing client requests. Follows through on requests from clients, corporate, and HR Services Area Manager. Gathers and maintains client service data in the HR Services database. Acts as liaison with branch, region, and Corporate offices to facilitate resolution of client issues regarding benefits, payroll, human resources, and safety. Recommends, coordinates, and delivers training seminars for clients and their employees. Builds strong client relationships and provides quality service in an effort to retain client base. Delivers presentations that meet high quality standards. Works with HR Services HR Consultant to develop appropriate strategies for clients regarding employee relations, disciplinary action, operations, and performance issues. Assists clients with resolution of employee issues pertaining to leaves of absence, workers compensation, and disability accommodations. Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance. Facilitates Annual Enrollment meetings for ASO clients. Conducts orientations and Annual Enrollment meetings for PEO clients. Understands details of benefit and insurance plans related to the PEO co-employer relationship. Advises the client on issues regarding Section 125, healthcare, and retirement plans with assistance from other areas within the HRS division. Partners with Sales and Operations to ensure client satisfaction. Conducts initial Service Assessment to determine client needs. Qualifications Graduation/Post graduation in Business Administration. 4 8 years of experience in HR operations, preferably in corporate environment. Should have very good experience in onboarding, offboarding, documentation process. Should have experience in policy creation/implementation. Should have excellent communication skills. Should have interpersonal skills. Experience in HRIS implementation will be an added advantage. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
Overview As an Automation Test Engineer II, you will design, develop, execute and maintain automated test scripts. You will utilize test tools to create automated test suites that are robust, performant and reusable, enabling your Agile team to deliver high-quality releases more efficiently. As an Agile team member, you will collaborate closely with development, product and other cross-functional groups to deliver high-quality products. Responsibilities Participate on an Agile team to deliver best-in-class technical testing solutions Independently design, create, optimize, and refactor automated test scripts for client-server and web applications Ability to write and execute complex automated test suites related to: Web, API, UI, database, functional, Regression, smoke, black box, performance/load and end-to-end testing Consult and collaborate with Test Automation SMEs as needed to solve technical roadblocks and coordinate integration of automated tests. Mentor, influence and effectively communicate with other team members in the areas of Test Automation, test case creation and coverage Partner with Application Test Leader and agile team members to ensure proper test case coverage in all automated scenarios. Reviews and provides input on proposed new business requirements and their specifications and design documents to gain a thorough understanding of the application and/or infrastructure changes that are to be System and Regression tested. Reviews user documentation and training materials related to the application changes and/or infrastructure changes for accuracy and completeness. Provides testing estimates required for user stories based on business requirements, specifications and designs. Acquires and utilizes in-depth business, software application and technical knowledge to maximize effectiveness and quality when completing or assisting in the completion of testing tasks. Researches and resolves issues related to testing tasks in appropriate time frame in order to assure test planning schedules are met. Qualifications Bachelors Degree in Business or Computer Science or Engineering or equivalent work experience 3 years of experience in Information technology or Paychex specific product knowledge. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
Responsibilities Develop, test, deploy, maintain and improve software to meet requirements Design and develop test automation code Complete well-defined, complex program changes Perform basic analysis and design for clearly defined requirements Contribute to estimates required for user stories based on business requirements, specifications and designs. Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency Monitor progress against task estimates to provide status Provide technical support and troubleshooting for applications across environments Maintain existing code base, monitoring for failures in non-prod environments Support changes during quality assurance, user acceptance testing, and post implementation to ensure integrity of application Qualifications Bachelors Degree in Computer related discipline or equivalent work experience 1 year of experience in Related field and experience using one or more programming language(s). Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
Overview Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed. Responsibilities Long term planning of each assigned business unit maintaining a rolling 18 month forecast and headcount requirements, In-Chair Occupancy, and Capacity / Staffing Plan across multiple communication channels (phone, email, chat). Prepare and deliver proposals, presentations, and cost benefit analysis for staffing recommendations. Coordinate coverage and completion of intra-day, daily, weekly, and monthly deliverables with short-term and real-time workforce management team members. Update queue and agent settings in Calabrio to align with changes with assigned business units. Maintain skilling matrix for each business unit assigned. Monitor profile requests to ensure forecast/performance impacts are tracked. Work with short-term and real-time workforce management team members to audit skilling, schedule requests, and ongoing task completion on a weekly basis. Serve as subject matter expert to assist with training new employees and assist team members with process questions. Research Workforce Management industry trends and best practices to recommend improvements to processes and procedures. Attend weekly meetings for each business unit assigned and present Capacity Plan on a monthly basis (or as requested). Work with strategic partners to enhance service delivery, drive efficiency, meet KPI and SLA expectations and leverage investments in technology. Other duties as assigned to support the general purpose of the positionu2019s function. Qualifications Bachelors Degree - Preferred 3 years of experience in Workforce Management, Long-term forecasting, Staffing Analysis, and Capacity Planning in a multi-channel environment. Possesses strong technical aptitude. Excellent interpretation of complex statistical data. Strong verbal communication and listening skills. Effective interpersonal skills. Excellent collaboration and team building skills. Excellent organizational skills. Ability to lead/manage others. Demonstrates project management skills. Develops and delivers effective presentations. SWPP Certification - Preferred
Role & responsibilities Demonstrates expertise in using BeneTrac EDI tools and methods to handle private and confidential data with absolute security. Performs the set up of more complex data feeds related to customer integration using standard internal practices. Following established BeneTrac procedures and practices sets up on-going data transfer feeds between the BeneTrac system and other computer systems, entities or persons to support the clients needs. Maintains accurate records of all business activities by logging all activities in the Project Management System, keeping accurate notes detailing progress on each assigned stage in order to provide open communication to all parties. Shares experience and knowledge with other members of the EDI Team. Provides guidance and support to junior EDI Coordinators to assure proper processes are being followed. Answers questions related to data transfer feeds from both internal and external customers. Applies technical skills to troubleshoot data feed issues and as needed, seeks guidance for problem resolution from the supervisor. Follows up on test files sent and tracks progress of multiple connections. Communicates with trading partner contacts to facilitate job completion related to edi. Communicates and coordinates activates, requirement gathering, setup data communication, and integration testing using existing internal processes. Interface with members of other internal departments to facilitate EDI related project completion. Communicates problems and issues to concerned parties (internal/external customers) and Supervisor. Preferred candidate profile Associate's Degree in Computer related discipline - Preferred 4 years of experience in Computer related position responsible for data transmission and systems connectivity.
Role & responsibilities Manual Tax Calculation: Accurately calculate compensation and payroll taxes at federal, state, and local levels for manual adjustments. Payroll Review: Conduct thorough reviews of payrolls impacted by manual tax adjustments to ensure accuracy and compliance. Payroll Corrections: Process and review voided payroll transactions and reissued payments to ensure proper tax treatment. Data Validation and Correction: Validate compensation and payroll tax data to identify discrepancies and perform necessary corrections. Regulatory Compliance: Stay updated on federal, state, and local tax laws and ensure adherence to all payroll tax regulations. Preferred candidate profile Bachelor's degree in accounting, Finance, Business, or a related field . Experience handling complex U.S. payroll adjustments, reissues, voids and manual calculations of related taxes. Experience in tax reconciliation, ensuring accuracy in U.S. payroll tax reporting and compliance. Experience with payroll systems and tax calculation processes. Exceptional attention to detail and analytical skills. Strong problem-solving abilities with a proactive approach to resolving discrepancies. Strong knowledge of U.S. federal, state, and local payroll tax laws and regulations. Proficiency in Microsoft Excel and other financial analysis tools. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and organizational skills. Preferred: Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus
Responsibilities Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs. Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service. Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit. Qualifications H.S. Diploma - Required 2 years of experience in Office setting with increasing responsiblity. 2 years of experience in Customer Service. 2 years of experience in Prior leadership experience. 1 year of experience in Expected all training and demonstrate knowledge of the team queues and the actual work. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
Responsible for effectively developing and facilitating learning & development programs that drive new hire retention and employee productivity to meet business unit metrics. Increase the knowledge of new hire participants, inspect & validate the proficiency and execution of key processes, skills and tools required to execute at or above new hire key performance metrics. Responsible for Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks and facilitation, as well as report out on participant retention, performance against KPIs, and skills proficiency to leadership. Works in partnership with Learning & Development Operations to develop and maintain high-quality ILT and VILT facilitation materials including agendas, lesson plans, coaching call decks all other program materials required to execute an effective learning program. Responsible for leading cohort participants to required performance levels, identify potential concerns and/or barriers to performance and work in partnership with leadership to coach, correct and increase proficiency in a timely manner to ensure cohort & business objectives are met. Collaborates with internal L&D partners such as Project Managers, Learning Designers, & Content Curators to ensure all program materials are relevant to the business unit strategies and meet the effectiveness standards of program facilitation. Maintain a consistent presence via in-person and virtual observations to review employee performance and provide timely leadership feedback process execution and development opportunities, as well as coaching recommendations. Participate in leadership meetings and applicable training programs and events to provide insights on learning opportunities, make effective recommendations for employee proficiency improvements, and maintain relevancy to industry trigger events and competitive positioning. Other duties as assigned. Qualifications Bachelors Degree in in related field - Preferred 2 years of experience in relevant and proven sales, service or training experience. 2 years of experience in B2B sales / service environment. 2 years of experience in consultative or relationship management. 2 years of experience in specific industry sales / service environment. 2 years of experience in prospecting, pipeline management, and networking. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others. Responsibilities Develop, test, deploy, maintain and improve software to meet requirements Design and develop test automation code Complete complex program changes; self-directed Perform comprehensive analysis and design for broadly defined requirements Make significant technical contributions; contribute to technical direction Provide estimates required for user stories based on business requirements, specifications and designs Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency; introduce new standards and opportunities for improvements Monitor progress against task estimates to provide status Provide technical support and troubleshooting for applications across environments, including high impact production issues Maintain existing code base, monitoring for failures in non-prod environments Support changes during quality assurance, user acceptance testing, and post implementation to ensure integrity of application Share technical expertise; guide and mentor others to maximize team effectiveness and quality Subject Matter Expert in a relevant technology or Paychex application Qualifications Bachelors Degree in Computer related discipline or equivalent work experience 6 years of experience in Related field. Full Stack Developer. Good Knowledge about Core and Advanced Java. Good knowledge about SOLID design principles. Hands-on experience with Spring Boot & Microservices. Hands-on experience in front end technologies like React JS, Angular. Hands-on experience of Java Script. Experience in working with Source Control Tools like GIT, Bit Bucket. Well versed in working with different continuous development and continuous deployment tools. Knowledge in working with Kubernetes framework like OpenShift. Experience in working with SQL and NO SQL data bases. Excellent problem-solving skills. Good team player and experience in working in Agile teams.
Responsibilities Develop, test, deploy, maintain and improve software to meet requirements Design and develop test automation code Complete well-defined, complex program changes Perform basic analysis and design for clearly defined requirements Contribute to estimates required for user stories based on business requirements, specifications and designs. Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency Monitor progress against task estimates to provide status Provide technical support and troubleshooting for applications across environments Maintain existing code base, monitoring for failures in non-prod environments Support changes during quality assurance, user acceptance testing, and post implementation to ensure integrity of application Qualifications Bachelors Degree in Computer related discipline or equivalent work experience 1 year of experience in Related field and experience using one or more programming language(s). Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
About Job Coordinates and tracks operating risk identification, assessment, and mitigation measures. Independently analyzes and implements error prevention tactics to drive down exposure. Develops and presents risk-related activities and training for different audiences within the entire organization to ensure continuous and consistent operational risk awareness and management practices. Assists the Business Continuity Manager and Lead with establishing, planning, coordinating, maintaining, and testing business continuity plans across Global lines of business. The Analyst will play a critical role in the company's plan for the continuity of operations. What we are looking for : Bachelor's Degree - Required Master's Degree - Preferred 5 years of experience in Business operations: business continuity, crisis management, business analysis, product management, or related. 5 years of experience in Experience with risk assessment methodology or project management. 5 years of experience in Related field. Strong verbal communication and listening skills. Demonstrates problem solving skills. Excellent collaboration and team building skills. Demonstrates analytical skills. CFCP or CBCP Preferred Job Description Primary responsibility of brainstorming and facilitating mitigation recommendations to reduce or eliminate error occurrences identified via regular operational risk assessment activities. Ensures viable recommendations are installed and communicated to necessary business partners and clients. Analyzes effectiveness of programs and adapts as necessary. Creates scoring process to measure risk mitigation performance. Evaluates new processes to proactively identify risks and makes recommendations to mitigate risk. Proactively drives risk mitigation and ensures compliance with company and industry standards. Leads project teams to identify ways to reduce or eliminate risk; works with internal and external partners to implement system and procedural mitigation initiatives. Develops and distributes reporting and analysis of identified risks, mitigation and prevention recommendations, and decisions. Primary responsibility of creating comprehensive BCP strategies and plans that are effective, consumable, and ready for execution by various leads. Understands BCM, ownership, and provides expertise to BUs to identify and resolve gaps in resiliency. Participates in live events and in post-event retrospectives to identify opportunities for improvement. Leads efforts regarding functional work road-mapping, prioritization, and executing sprints. Partners with cross-functional teams to author recovery procedures and coordinates testing to validate results vs. stated recovery objectives. Ensures business unit recovery requirements are met with the current solutions. Creates reports to accurately measure the state of business continuity and resiliency for LOB preparedness. Prepares and presents reports to leadership that comprehensively reflect overall business resilience and readiness, including recommendations. Represents the department on teams and projects to ensure that organizational needs are met and that actions are in line with departmental goals. Fosters effective partnerships with other teams responsible for risk and BCM related functions, including IT. Promotes awareness of and attention to Global risk, BCP, and DR related concerns. Makes recommendations to management regarding the development of policies and procedures. Works with documentation and training partners to initiate improvements that reduce risk exposure occurrences. Creates best in class governance practices and controls related to route cause analysis, prevention and mitigations, and documentation of risks. Conducts training sessions on topics related to risk awareness, identification, and mitigation and conducts workshop activities to educate the organization on these practices. Encourages that active involvement of all areas within the organization in risk assessment activities and initiatives to drive innovation and consistency of practice. Provides mentoring/guidance for department staff as necessary. Other duties as assigned to support the overall goals and needs of the business.
Overview Network subject matter expert who helps define the scope of projects and can lead the design, implementation and support of complex, enterprise-wide network solutions including: network infrastructure, related applications, and 2,000+ global end point assets. Responsibilities Provides technical design, development, implementation and support for network engineering projects and operational functions in order to meet Paychex business requirements on time and in a quality manner. Collaborates with project and functional management to define the scope and general direction of specific projects and ensures that all appropriate individuals share a consistent understanding of the development work and progress. Knows how network engineering enterprise applications and infrastructure support Paychex business processes, understands the scope of the network engineering service catalog and can escalate service requests both internally and with external vendors to meet SLAs. Acts as a secondary resource with vendors and Paychex management to escalate and communicate incidents and resolutions. Reviews network engineering activities (e.g. system backups are scheduled, executed and audited) to ensure that all required SLAs are met. Participates in the identification, creation, review and approval of standards to support new technology and business models. Reviews and approves exceptions to documented standards. Serves as a subject matter expert and mentors less senior analysts and engineers on network engineering infrastructure, processes and procedures. Ensures that appropriate training is developed and conducted to facilitate the transfer of knowledge. Conducts regular audits of the network to ensure compliance to standards. Reviews network engineering documents (e.g. technical designs, unit tests, etc.) produced by engineers and analysts to ensure that project scope is adequately covered. Ensures that all design documents are up-to-date and available in the document repository. Facilitates the audit and recurring update of network engineering and other standards to ensure the ongoing quality of network engineering projects and the overall health of the network environment. Qualifications Bachelors Degree in Science in Information Technology or a related discipline - Preferred 7 years of experience in Building and supporting enterprise network environments. Must be experienced with MPLS, BGP, OSPF and large L2/L3 switching environments. Must be experienced with Riverbed WAN optimization. Must have troubleshooting experience in an MPLS, WAN, LAN and Wi-Fi environments. Experience with various storage platforms such as SAN and NAS is a plus.