HR Generalist

Overview

Delivers HR Services HR components and makes recommendations to clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Manages client activities and on-site visits to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Responsible for both ASO and PEO clients.

Responsibilities

• Develops and maintains working knowledge of all HR Services components.
• Performs client visits to introduce new products, services, and technologies to clients.
• Promotes HR Services products and services to fulfill ongoing client requests.
• Follows through on requests from clients, corporate, and HR Services Area Manager.
• Gathers and maintains client service data in the HR Services database.
• Acts as liaison with branch, region, and Corporate offices to facilitate resolution of client issues regarding benefits, payroll, human resources, and safety.
• Recommends, coordinates, and delivers training seminars for clients and their employees.
• Builds strong client relationships and provides quality service in an effort to retain client base.
• Delivers presentations that meet high quality standards.
• Works with HR Services HR Consultant to develop appropriate strategies for clients regarding employee relations, disciplinary action, operations, and performance issues.
• Assists clients with resolution of employee issues pertaining to leaves of absence, workers compensation, and disability accommodations.
• Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance.
• Facilitates Annual Enrollment meetings for ASO clients.
• Conducts orientations and Annual Enrollment meetings for PEO clients. Understands details of benefit and insurance plans related to the PEO co-employer relationship.
• Advises the client on issues regarding Section 125, healthcare, and retirement plans with assistance from other areas within the HRS division.
• Partners with Sales and Operations to ensure client satisfaction. Conducts initial Service Assessment to determine client needs.

Qualifications

• Graduation/Post graduation in Business Administration.
• 4 8 years of experience in HR operations, preferably in corporate environment.
• Should have very good experience in onboarding, offboarding, documentation process.
• Should have experience in policy creation/implementation.
• Should have excellent communication skills.
• Should have interpersonal skills.
• Experience in HRIS implementation will be an added advantage. Live the Paychex Values
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.