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Axis Bank
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Central Processing Unit:Customer Professional

Central Processing Unit:Customer Professional

Axis Bank

2 - 4 years

4 - 8 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

service quality dispatch team management retail operations tat ams team handling team coaching process improvement banking operations banking products operations team leading credit cards compliance writing processing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Central Processing Unit Customer De-Duplication Activity Champion INTERNAL USAGE No of Vacancies Reports to Manager - SM Is a Team leader Y/N Team Size Grade Officer / AM / DM Business Retail Banking Department Retail Operations Sub - Department Central Processing Unit Location Airoli About Department
Central Processing Unit handles onboarding, collaterals and logistics It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals
Merchant acquiring is done through scrutiny and QC of vendor documents It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customers
Collaterals & Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across
Bank Key deliverables include printing and dispatch of cheque books, debit cards, credit cards etc This unit also strives for process improvement initiative of CPU The unit also takes care of debit and credit card PIN printing and also RMC of liabilities AOF
About the Role
Identifying the unique customer identification code (UCIC) will help banks to analyze a customer, track the facilities availed, monitor financial transactions in various accounts, improve risk profiling, take a holistic view of customer profile and smoothen banking operations for the customer The job holder must be trained in additional process apart from his routine job and achieve 2000 points in a year

Ensure eyeballing of de-dupe records by adhering to the compliance grid
Ensure hold updations are being within TAT
Acquire cross functional training of minimum 2 process within CPU
Ensure coordination with branches/respective teams to process the request within TAT
Training with in team and cost saving or process automisation initiatives
Ensure that the team processes the requests/forms without errors, multiple discrepancies etc and also responsible for maintenance of overall service quality for the activities like eyeballing, hold and rejection
Qualifications

Graduate/ MBA preferred

Additional Certificate course related to Banking sector

Role Proficiencies

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines

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