Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Reliance Brands Limited
>
Customer Support Executive Luxury Brand West Elm & Pottery Barn

Customer Support Executive Luxury Brand West Elm & Pottery Barn

Reliance Brands Limited

1 - 4 years

|

6 Lacs

mumbai mumbai (all areas)

Posted:-1 days ago| Platform:

Apply

Skills Required

customer experience management customer experience quality customer satisfaction customer complaints

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as the first point of contact for customer queries across phone, email, chat, and social channels.
Demonstrate sensitivity and understanding of luxury brand values in every interaction.
Provide tailored assistance, ensuring each customer feels valued, heard, and understood.
Manage order-related inquiries including product information, order status, delivery updates, returns, exchanges, refunds, and store coordination.
Liaise with internal teams (Stores, Warehouse, CRM, Logistics, Brand Teams) to ensure smooth resolution of customer issues.
Maintain accurate case logs and update CRM systems consistently.
Identify patterns in customer concerns and escalate to team leads for improvement opportunities.
Ensure adherence to service SLAs & quality standards.
Uphold a calm, composed demeanor during challenging conversations.

More Jobs at Reliance Brands Limited

Category Manager- Bags

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Factory HR

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Channel Operations Manager

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Category Manager

Mumbai, Maharashtra, India

Salary: Not disclosed

Ecommerce Manager

Gurugram, Haryana, India

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Reliance Brands Limited

RecommendedJobs for You

Customer Support Executive Luxury Brand West Elm & Pottery Barn

Reliance Brands Limited

mumbai, mumbai (all areas)

Customer Care Executive - International BPO || MNC

Pioneer Placement Services

kanpur, gurugram, jaipur

Customer Support Executive - International BPO || MNC

Pioneer Placement Services

gurugram, jaipur, raipur

Customer Support Executive Luxury Brand West Elm & Pottery Barn

Reliance Brands Limited

mumbai, mumbai (all areas)

Associate/Senior Associate, Cash Ops & Deal Ops

mumbai

Customer Support Executive

tiruchirapalli

German Language Expert

kolkata, hyderabad, pune, chennai, bengaluru, delhi / ncr, mumbai (all areas)

Bajaj Life Insurance || Voice Process || Fresher & Exp || Graduate

mumbai, mumbai suburban, mumbai (all areas)

Hiring For SBI PR - Customer Service / Telecaller / BPO

mumbai, mumbai suburban, mumbai (all areas)

Manager / Senior Manager Customer Service Export For Freight Forwarder

Dhaaani International

noida