Hiring for AIRBNB Location: Pan India 5+ years of experience in TMIR Immediate joiners needed Must've have strong communication skills. Job Title :Quality Insights Analyst( TMIR and Payment Risk)Keywords: Number of Positions:1 Remaining Positions:1 Job Description: Role title | PayCom Quality Insights Analyst - Payments Compliance - TMIR and Payment Risk Description The Quality Assurance Audit Analyst will manage Airbnb Payments AML Compliance quality assurance activities and support other audit initiatives, as needed. This position is responsible for performing detailed testing of investigations performed by the Payments & Compliance Operations teams, including investigative reports required by AML Compliance. About Airbnb Capability Center: Airbnb Capability Centre (formerly known as Airseva) was set up in 2017 in Gurgaon. We provide specialized operational services which enable Airbnb's business and functions across the world. These include Finance Technology, Finance Shared Services, Analytics, Engineering, amongst other verticals. Our offices are home to multi-skilled teams with an insightful and deep understanding of our business and community. We're hospitable, fun and we welcome all with open arms. The Community You Will Join: Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc. The Payments (Payments Risk and Compliance Quality Team) teams mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated. • You will work with Payments & Compliance Quality Team • This position is responsible for performing detailed testing of investigations performed by the Payments Compliance Operations teams You will report to Quality Supervisor Key partners will be Operations Team and Functional Operations Managers The Difference You Will Make: • The Quality Insight Analyst supports Airbnbs payments compliance quality activities. This role is responsible for ensuring adherence to compliance processes such as AML, KYC, Sanctions Screening, Transaction’s Monitoring and other regulatory programs, with a focus on maintaining high standards of quality assurance and control across compliance programs. • Responsible for Analyze patterns, risks, and trends in compliance case reviews, providing feedback to improve operational processes and assist in updating workflows based on quality insights. • This role will also assist with activities related to internal control monitoring and improvement of fraud risk management. A Typical Day: • Conduct assessments on alerts, cases, and escalations processed by Operations teams, ensuring supporting documentation, narratives, and compliance decisions meet regulatory and internal standards. • Oversee case reviews processed by compliance analysts, ensuring decisions are consistent, accurate, and adhere to regulatory timelines. • Verify that systems are used effectively for decision-making and that determinations (e.g., Fraud/Non-Fraud, sanctions checks) are based on sound logic. • Ensure case notes, escalations, and other documentation meet quality benchmarks set by the compliance team. • Review detailed reports prepared by analysts to verify consistency in decisions, supporting documentation, and comprehensive narratives. • Work closely with operations teams and stakeholders to ensure quality standards are maintained across all compliance workflows, including risks related to Sanctions, AML, and KYC. • Review alerts/cases processed by the team, identify gaps, and maintain a high standard to mitigate risks to the business. • Work closely with the compliance teams to determine the root cause of issues, provide coaching, and define necessary follow-up actions. • Track all remedial actions through to completion, confirming accurate closure. • Create, manage, and maintain metrics to monitor the quality of operational processes and maintain a comprehensive understanding of current operational procedures. Your Expertise: • Bachelor’s Degree or Technical Equivalent • 5+ Years work experience, with demonstrated experience in regulatory compliance, Transaction Monitoring, SAR, Transaction Analysis, fraud, quality, risk management, audit or related fields. Preferred Transaction Monitoring, SAR or AML Compliance experience directly with at least 1+ years of experience in Payments Compliance Quality. • Comprehensive understanding of Fraud, Regulatory Compliance, SAR Reporting and AML investigations processes • Strong process thinker and Superior attention to detail • Strong ability to think clearly and rationally in order to understand logical connections between various data points. • Strong problem solving skills with an emphasis in adaptability and resilience • Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually • Ability to work closely and build trust with investigators and management • Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude. Ability and desire to work in a fast-paced environment CFE or ACAMS certification preferred.
