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Kotak Mahindra Bank
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Service Delivery Officer-BRANCH BANKING-Service

Service Delivery Officer-BRANCH BANKING-Service

Kotak Mahindra Bank

1 - 7 years

3 - 9 Lacs

rajkot

Posted:3 days ago| Platform:

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Skills Required

service delivery mis reporting operational support compliance branch banking banking customer complaints management service quality auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes.

Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investment desks for account opening and servicing Manage and resolve customer complaints within defined turnaround times (TAT) Maintain and nurture relationships with high net worth customers through quality service

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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Service Delivery Officer-BRANCH BANKING-Service