We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach to ensuring a seamless onboarding experience, cultivating long-term relationships with merchants, and driving adoption of PayUs diverse payment solutions. As a Key Account Manager, you will be the primary point of contact for merchants and play a crucial role in resolving their queries and enhancing their operational experience.
Responsibilities:
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Business Development:
Initiate, negotiate, and close new business proposals with merchants to achieve sales targets and expand the merchant base. -
Onboarding Support:
Facilitate a smooth onboarding journey for merchants, providing guidance and resolving any roadblocks they encounter during the registration process. -
Merchant Servicing:
Act as the go-to person for merchants, addressing their sales-related, operational, and basic lifecycle management queries with professionalism and efficiency. -
Cross-Functional Collaboration:
Work closely with internal teams, such as product, operations, and support, to ensure a cohesive approach to resolving merchant challenges and improving service quality. -
Cross-Selling PayU Products:
Identify opportunities to introduce and promote PayUs diverse range of products to merchants, enhancing their experience and driving additional business value. -
Customer Retention and Engagement:
Build and maintain strong relationships with merchants, ensuring high levels of satisfaction, loyalty, and engagement with PayUs services. -
Continuous Improvement:
Provide feedback to internal stakeholders on improving processes and merchant journey, ensuring PayU stays ahead in a competitive and evolving payments landscape.
Requirements:
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Self-Motivated Professional:
We are looking for an individual with a self-driven approach, capable of thriving in a fast-paced and highly competitive environment. -
Relevant Experience:
6-10 years of experience in Key Account Management, Sales, or Customer Relationship Management roles, with demonstrable success in building and maintaining client relationships. -
Payments Domain Expertise:
Prior experience in the payments industry is mandatory, with a solid understanding of payment platforms, online payment systems, and merchant requirements. -
Strategic Problem-Solver:
Strong analytical and problem-solving skills to address and resolve merchant queries effectively and optimize their onboarding experience. -
Excellent Communication Skills:
Outstanding verbal and written communication skills, with the ability to convey complex ideas simply and build rapport with diverse stakeholders. -
Team Player with Cross-Functional Collaboration Skills:
Demonstrated ability to work with different teams across the organization to deliver the best solutions for merchants. -
Goal-Oriented Mindset:
Proven ability to meet and exceed revenue targets, foster merchant growth, and contribute to the overall success of the company. -
Adaptability:
Ability to quickly adapt to changes in a dynamic industry and respond effectively to merchant expectations and market trends.
What we offer
- A positive, get-things-done workplace
- A dynamic, constantly evolving space (change is par for the course important you are comfortable with this)
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
- Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)
