You will be required to efficiently run multiple complex projects at the same time, involving multiple stakeholders in a fast-paced environment. There is nothing slow paced in the mobile internet economy. Stay on top of every little thing that goes on in the project. Communicate effectively and manage the expectations of multiple stakeholders (Business, Banks, Partners) The key to building a world class product, is world class documentation. It is your job to ensure everybody does their part and does a good job about it. . Track actual project cost against estimated cost. Develop and assess account strategies to meet revenue targets. Resolve customer concerns and requests efficiently. Provide outstanding services and ensure customer satisfaction. Negotiate new business contracts with clients. Offer product and service consultations for clients. Encourage sales among current and new clients. Act as liaison between clients and management for business executions. Develop customized programs to meet client needs and close business. Requirements: 12+ yrs with minimum 5 years of project/program management experience in payments. Should be from strong Payments background . Good understanding of the payments, fintech and Digital (SaaS, PaaS) background Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance. Proficient in managing client relationship. Hands on in delivering large projects to banks Business savy, customer centric and good communication. Very good understanding of Project and Program Management
Job Title: TL/AM ( Call Center Operations) Job Location: Mumbai Role Type: Contract About the Role - Managing Call center operations of the front end and the backend teams - Should be well versed with Call Center Training making Quality processes - Monitoring team Performance, Productivity and Qualitative / Quantitative metrics like Service Level, AHT, NPS, Call quality, etc. - Responsible for end to end customer contact processes and associated customer experience - Responsible to work with CRM teams and bring enhancements to increase upfront resolutions (FTR) - Responsible for increase in C-SAT Propose ways to tech teams to bring automations in the process. - Develop partnerships with internal teams / group teams to improve speed of issues resolutions and to recommend product improvements - Ability to do qualitative and quantitative analysis into meaningful insights - Should be able to solve customer service tickets within TAT Requirements: - 5-8 yrs of experience - Call Center ops - Team Management - Process management - CRM - Proficient in MS office tools - Excel PPT
1. *Cybersecurity Focus: * - Conduct in-depth risk assessments to identify vulnerabilities across the organization. - Implement advanced cybersecurity measures to safeguard data and infrastructure. - Stay informed on emerging cyber threats and develop responsive strategies. 2. *Minimum Security Standards at Group Level: * - Develop and enforce comprehensive security standards and guidelines. - Ensure alignment with regulatory requirements and best practices. - Collaborate with global teams to maintain consistent security protocols across all divisions. 3. *Monitoring and Reporting Capabilities: * - Utilize cutting-edge technologies and tools for proactive threat detection and management. - Establish real-time monitoring systems to oversee security status and incident alerts. - Generate detailed analytics reports to inform decision-making processes and risk assessments.
About the Team Our engineering team is a diverse group of highly skilled professionals dedicated to creating innovative solutions and delivering exceptional user experiences. We foster a collaborative environment where every team member s input is valued, and continuous learning is encouraged. We work closely with product managers, designers, and other stakeholders to ensure our applications meet the highest standards of quality and performance. The team is committed to adopting best practices in coding, testing, and deployment, leveraging the latest technologies to stay ahead in the industry. About the Role We are seeking a highly skilled Lead Software Developer to join our dynamic team. The ideal candidate will have extensive experience in software development, data modeling, data analytics, and artificial intelligence (AI), along with proven leadership abilities to guide a team of developers in delivering state-of-the-art solutions. Responsibilities: Technical Leadership: Lead the design, development, and implementation of software solutions that leverage data modeling, analytics, AI, and conversational AI to meet regulatory requirements and business objectives. Conversational AI Development: Develop and deploy conversational AI bots, ensuring they are integrated seamlessly into our products and deliver exceptional user experiences. Data Strategy: Work with data engineers and scientists to define data modeling strategies and implement analytics solutions that drive business insights and regulatory compliance. Team Collaboration: Mentor and guide a team of developers, fostering a collaborative environment that encourages innovation and technical excellence. Stakeholder Engagement: Collaborate with cross-functional teams, including product management and compliance, to understand and translate regulatory requirements into technical specifications. Code Review and Quality Assurance: Conduct regular code reviews to ensure quality, maintainability, and adherence to best practices and security standards. Technology Advancement: Stay updated with the latest technologies and industry trends in data analytics, AI, and conversational AI to drive innovation within the development team. Problem Solving: Troubleshoot and resolve complex software issues, ensuring minimal disruption to business operations. Requirements: Education: Bachelor s or Master s degree in Computer Science, Software Engineering, Data Science, or a related field. Experience: Minimum 6-8 years of software development experience, with at least 4-6 years in a lead or senior developer role. Technical Expertise: Proficient in programming languages such as Java, Python, or C#. Experience in developing conversational AI bots using frameworks such as Rasa, Dialogflow, or similar is a plus Soft Skills: Excellent problem-solving abilities, strong communication skills, and the capability to work effectively in a fast paced environment. Regulatory Knowledge: Familiarity with financial services regulations and compliance frameworks is highly desirable. What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: PayU, one of Indias leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best in-industry success rates while ensuring a seamless checkout experience. Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ
About the Team The Software Integration Team plays a critical role in ensuring that different software systems, platforms, and applications within an organization work seamlessly together. Their primary responsibility is to integrate diverse technologies and ensure smooth communication between systems to achieve business objectives. About the Role As a Software engineer - Merchant Integration you will be providing support to our merchants, In isolating, diagnosing, reproducing and fixing technical issues in a timely manner. This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary. To be successful in this role, you must be highly motivated, self-starter, self-learner, and have a sense of urgency. Should be passionate about resolving complex technical problems and willing to embrace challenges. Responsibilities: Works directly with developers, merchant and internal teams on pre-integration/post integration issues to provide technical support, consulting and best practices. Addressing technical queries on payment APIs, and Plugins and transactions. Communicates technical issues to merchants and internal departments. Provide timely resolution to our merchant and assist them with Level 1 support with product knowledge and technical troubleshooting skills. Enhance the overall experience of our merchants by providing support for technical issues. Analysing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner. Requirements: To explain complex information in simple, clear terms to non-IT personnel. Additional skills required: - Ability to deal with complex issues. - Logical thinker - Good analytical and problem solving skills. - Up-to-date technical knowledge. - An in-depth understanding of the product and process. Good interpersonal and customer care skills. - Accurate records keeping. - Excellent communication skills. Proficiency in English (both written and verbal) Knowledge in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage. Any Bachelors degree (Technical degree preferred) What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About us: PayU, one of Indias leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
About the Team This team is committed to delivering exceptional customer experience. They work at the intersection of technology, customer success and business growth ensuring that every client receives the right solution.This team aims to understand customer needs and deliver high impact solutions. About the Role We are seeking an experienced and detail-oriented Technical Service Manager to join our dynamic team in the Payment Domain. The ideal candidate will be responsible for the ongoing support, maintenance, and optimisation of our mission-critical applications and tools used in the payments infrastructure. TSM will work with cutting-edge technologies, including SQL, API ,Python, Java, Redis, Grafana, Kibana, and PagerDuty. This person will be responsible to support our integrated merchants by managing technical queries, resolving issues, and ensuring high service quality. TSM will work closely with internal tech, product, and operations teams to provide timely resolutions and maintain strong merchant relationships . This is not a sales role, but rather an opportunity to be the principal technical advisor & voice of the customer to organizations ranging from Ecom, Insurance, Travel etc. This position will require the ability to travel 10% or more as needed. Responsibilities: You will be a one stop shop for all tech requirements for enterprise merchants. Core responsibility of this role is to identify business goals and challenges and merchants/PayU and work closely with Product, Engineering, Sales and other internal team to deliver a compelling solution. Required to work with sales team to provide value addition for PayU in the form of defining customer requirements, goals and challenges in order to provide customized, compelling and differentiated solutions. Understand PayUs product suite and provide unique solution offerings after discussions with customer s technical and business teams to assess and gather the gamut of requirements. Intuitively working with internal sales and customer teams to keep them abreast of changes in product delivery plans in order to meet the assessed requirements. Ability to identify differences between customized and core product offerings on an as is basis. Interfacing with PayUs product engineering teams to align and present solutions for existing and prospective customers via on hand demonstrations. Manage post-integration technical support for mid to large-scale merchants. Handle and resolve technical issues related to transactions, APIs, and settlements, success rate. Monitor transaction success rate. Highlight & fix if there is any deviation with the help of cross functional collaboration. Act as a point of contact for merchant escalations and ensure timely closure. Collaborate with internal teams to debug and resolve recurring issues. Monitor and report on service metrics (SLAs, TATs, NPS) and drive continuous improvements. Analyze recurring issues, identify root causes and propose long-term solutions. Requirements: Bachelors degree in Computer Science, Engineering, or related field, or equivalent work experience. 3 5 years of experience in technical support/service roles, preferably in fintech or SaaS. Solid understanding of payments gateways APIs, transaction lifecycle, and related troubleshooting. Proven experience in application maintenance, ideally in the payments domain or financial services. Solid understanding and experience with DB, SQL and Redis. Proficiency in Python and Java for scripting, automation, and application enhancement. Experience with monitoring tools such as Grafana and Kibana. Hands-on experience with incident management tools such as PagerDuty. Strong problem-solving skills, with a demonstrated ability to analyse and resolve complex system issues. Understanding of payment flows, APIs, and basic debugging (Postman, SQL, Kibana). Experience in a 24x7 operational services or support environment. Strong communication and problem-solving skills. Ability to manage multiple merchant accounts and prioritize effectively. Familiarity with Jira, CRM tools, and ticketing systems. Ability to handle high-pressure situations and multitask effectively. What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: PayU, one of Indias leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
` Role Title: Director DevOps Location: Mumbai About the Team PayU Finance is the credit and lending arm of the PayU brand (a wholly-owned subsidiary of the Prosus group. Previously Naspers group) headquartered in Amsterdam, Netherlands. PayU Finance India has disbursed about 20 billion loans to date by volume and has disbursed more than $280 million in consumer credit. PayU Finance provides consumers with easy access to affordable short-term loans up to INR 5 lacs that can be availed in the form of personal loans, point of sale EMI, and express loans. PayU Finance operates under two brands - LazyPay and PaySense with a focus on Buy now Pay later and personal loan products. About the Role: We are seeking an experienced Director DevOps to lead our DevOps engineering organization and drive the strategic vision for our infrastructure, automation, and operational excellence. This senior leadership role will be responsible for scaling our platform to handle millions of transactions while maintaining the highest standards of security, compliance, and reliability required in the financial services industry. The Director DevOps will lead multiple teams, set technical direction, and work closely with executive leadership to align DevOps strategy with business objectives. This role requires a proven track record of building and leading high-performing teams in fast-paced, regulated environments. Responsibilities: Strategic Leadership Develop and execute comprehensive DevOps strategy aligned with business goals and growth objectives Lead digital transformation initiatives and modernization of legacy infrastructure Drive adoption of cloud-native technologies and practices across the organization Establish and maintain relationships with key technology vendors and partners Present technical strategy and progress to executive leadership and board members Team Leadership & Development Build, lead, and mentor multiple DevOps engineering teams (30+ engineers) Recruit top-tier talent and establish competitive hiring practices Develop career progression frameworks and technical competency models Foster a culture of innovation, collaboration, and continuous learning Implement effective performance management and team development programs Technical Excellence Architect and oversee implementation of highly scalable, secure infrastructure solutions Drive adoption of Infrastructure as Code (IaC) practices across all environments Establish comprehensive monitoring, alerting, and observability strategies Lead incident response coordination and post-mortem analysis processes Ensure 99.99% uptime SLA for critical payment processing systems Security & Compliance Implement and maintain security best practices for financial services (PCI DSS, SOX, etc.) Collaborate with Security teams to establish DevSecOps practices Ensure compliance with regulatory requirements across multiple jurisdictions Lead security audits and vulnerability management programs Establish disaster recovery and business continuity plans Platform & Operations Oversee container orchestration strategies using Kubernetes and Docker Manage multi-cloud environments (AWS, Azure, GCP) with focus on cost optimization Implement CI/CD pipelines for rapid, secure software delivery Drive automation initiatives to reduce manual operational overhead Establish capacity planning and performance optimization programs Requirements: 12+ years of experience in DevOps, Site Reliability Engineering, or Infrastructure Engineering 5+ years in senior leadership roles managing teams of 20+ engineers Proven experience in financial services, fintech, or highly regulated industries Track record of scaling infrastructure for high-transaction volume systems (1M+ TPS) Experience with digital transformation and cloud migration initiatives Expert-level knowledge of cloud platforms (AWS, Azure, GCP) Advanced proficiency in Infrastructure as Code tools (Terraform, CloudFormation, Pulumi) Deep understanding of container technologies (Kubernetes, Docker, Helm) Experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, Azure DevOps) Proficiency in monitoring and observability tools (Prometheus, Grafana, DataDog, New Relic) Strong scripting and automation skills (Python, Bash, PowerShell) Knowledge of networking, security, and database administration What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: PayU specializes in credit products and services for emerging markets across the globe. Headquartered in Mumbai, PayU Credit India has disbursed about 20 billion loans to date by volume and has disbursed more than $280 million in consumer credit. PayU Credit provides consumers with easy access to affordable short-term loans up to INR 5 lacs that can be availed in the form of personal loans, point of sale EMI and express loans. Lead by Prashanth Ranganathan, the company has been focusing on providing innovative solutions that make access to credit convenient as well as quick. PayU India entered the alternate lending business in 2017 with LazyPay, its buy-now-pay-later offering to provide consumers with convenient checkout options. It emerged as one of the most popular payment methods across 300+ renowned merchants in its network like Swiggy, Zomato, Samsung, Dunzo, GoAir, amongst others. Recently the company launched LazyPay Credit Shield an end to end digital lending features that help its users to be mindful of their financial health and credit score and automates the entire process of disbursal. Riding on the success of the offering in 2018, PayU received RBI s approval to operate as an NBFC in 2018. PayU acquired a stake in PaySense in January 2020 to accelerate its vision for credit in India and leverage AI & ML to build a full-stack digital lending platform in India. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
Job Description 5-8 years of work experience in Strategic partnerships or Account management, Strong communication and inter-personal skills Will need to maintain mid-senior mgmt. relationships Good excel and presentation skills Strong co-ordination skills and stakeholder management Robust experience in funnel optimization for higher conversions Basic to intermediate understanding of Pnl and unit economics Having Fintech / Lending background is a big bonus
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Role Title: Quality Engineer Location: Bangalore Preferred/Mumbai About the Team Our Team is a specialized in bridging the gap between development and testing. Unlike traditional QA roles, SDETs have strong programming skills and contribute to both the development and testing aspects of software products. About the Role Quality Assurance is a systematic process that ensures a product or service meets specified requirements and customer expectations. In software development, QA professionals test applications to identify bugs, verify functionality, and ensure the overall quality of the product. Responsibilities: Design, develop, and maintain scalable automated test frameworks. Implement comprehensive and effective test cases for new and existing features. Perform various types of testing including functional, regression, integration, performance, and API testing. Analyze test results, identify root causes of issues, and report bugs with clear and detailed documentation. Collaborate with developers, product managers, and QA team members to ensure software quality. Continuously evaluate and adopt the latest testing tools, frameworks, and best practices. Participate in code reviews and contribute to testability and quality of the codebase. Proactively identify areas of improvement in the testing process and drive initiatives for improvement. Requirements: Proficiency in Java or any other modern programming language (e.g., Python JavaScript). Hands-on experience with automation tools such as Selenium, Appium, and Rest Assured. Strong understanding of software testing methodologies, best practices, and QA lifecycle. Solid problem-solving and debugging skills with the ability to identify and resolve technical issues effectively. Experience working with CI/CD tools and version control systems (e.g., Jenkins, Git). Excellent verbal and written communication skills for documenting and reporting test results and issues. Nice to Have: Experience with performance testing tools like JMeter or Locust. What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: PayU specializes in credit products and services for emerging markets across the globe. Headquartered in Mumbai, PayU Credit India has disbursed about 20 billion loans to date by volume and has disbursed more than $280 million in consumer credit. PayU Credit provides consumers with easy access to affordable short-term loans up to INR 5 lacs that can be availed in the form of personal loans, point of sale EMI and express loans. Lead by Prashanth Ranganathan, the company has been focusing on providing innovative solutions that make access to credit convenient as well as quick. PayU India entered the alternate lending business in 2017 with LazyPay, its buy-now-pay-later offering to provide consumers with convenient checkout options. It emerged as one of the most popular payment methods across 300+ renowned merchants in its network like Swiggy, Zomato, Samsung, Dunzo, GoAir, amongst others. Recently the company launched LazyPay Credit Shield an end to end digital lending features that help its users to be mindful of their financial health and credit score and automates the entire process of disbursal. Riding on the success of the offering in 2018, PayU received RBI s approval to operate as an NBFC in 2018. PayU acquired a stake in PaySense in January 2020 to accelerate its vision for credit in India and leverage AI & ML to build a full-stack digital lending platform in India. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
About the Team As a design team, we work on products that empower our users to push the boundaries of fintech experience. Informed by research and data, we solve complex needs and build iteratively toward our vision. We ship high-fidelity designs of new features and prototype solutions. We own these projects from start to finish and collaborate with a multidisciplinary team of developers, product managers, content strategists, and researchers to deliver the best possible experience About the Role We are looking for a design leader with 8+ years of strong product design, user experience design, interaction design, visual design and design management experience to lead Wibmo s design team. The design leader will own banks, issuers, acquirers and fintech experience for all Wibmo products including prepaid platform, fraud risk management, ACS, multifactor authentication, payment gateway and more. Responsibilities: You ll define best practices, frameworks, principles, influence ways of operating, coach and provide Expertise to the design team so that it: Obsesses over the need to understands customer needs and business objectives Becomes the customer s advocate in the org - stay close to customers and partners Drives product and market research, competitive analysis, planning positioning and roadmap development Leads from front to identify and solve for gaps in customer and partner experience Drives product discovery, opportunity assessment, identify problems to solve, define GTM, define product, execute, measure and iterate in collaboration with product management, engineering, and marketing Collaborates closely with engineering, product management, production support, operations, finance, banking alliances, marketing and sales teams Makes data-driven product decisions and democratize product success metrics across teams Most importantly, owns the outcome Requirements: Strong people management and leadership experience to build, develop and inspire a creative team 8+ years of strong hands-on product design, user experience design, interaction design, visual design experience 3+ years of design leadership experience Having built products for merchants/banks in the Indian ecosystem that operated at scale is a plus Bonus points for experience in building 0 to 1 products A curious mind with the ability to challenge the status quo Highly effective cross-functional team collaboration skills Ability to build narratives and drive clarity across orgs Ability to build, sustain and mentor a high-performance team
Senior Manager Credit Risk Location Gurgaon / Bangalore / Mumbai PayU, the fintech-arm of Naspers, is a leading financial services provider in global growth markets. We use our expertise and heritage in cross border and local payments to extend the services we offer to merchants and consumers. Our innovative technology, developed in-house as well as through investments and strategic partnerships, empowers billions of people and millions of merchants to buy and sell online, extending the reach of financial services. PayU specialises in credit products and services for emerging markets across the globe. We are dedicated to removing risks to merchants, allowing consumers to use credit in ways that suit them and enabling a greater number of global citizens to access credit services. PayU focuses on delivering innovative fintech solutions. We connect consumers and businesses, improving access to credit in markets such as India and Africa. With credit being the key business priority, Lazypay and Paysense, the alternate lending platforms, have been developed to offer credit solutions such as small ticket credit (Buy Now, Pay Later), app based personal loans and point of sale credit (Merchant EMI). Position Summary We are seeking an experienced Senior Manager - Risk to lead our risk management initiatives and drive strategic decision-making across our lending portfolio. This role will be responsible for developing comprehensive risk management frameworks, leading cross-functional teams, and ensuring the organizations lending activities are carried out prudently, profitably, and in compliance with regulatory requirements. Key Responsibilities Strategic Leadership & Management Lead and manage a team of risk analysts and specialists to deliver on business objectives Develop and execute comprehensive risk management strategies aligned with business goals Drive organizational risk culture and ensure risk-aware decision making across all levels Present risk insights and recommendations to senior leadership and board committees Collaborate with C-suite executives on portfolio strategy and risk appetite frameworks Risk Framework Development Design, implement and maintain enterprise-wide credit policies for digital lending products Establish risk governance frameworks and ensure adherence to regulatory requirements Lead the development of sophisticated risk models and scorecards for customer acquisition and management Create and optimize customer lifecycle management strategies to maximize profitability while managing risk Analytics & Decision Science Leverage advanced analytics on traditional, alternative and behavioral data to generate actionable insights Optimize credit decisions including accept/decline rates, pricing strategies, and credit line management Monitor portfolio performance, vintage analysis, and early warning indicators Drive data-driven decision making across the organization Stakeholder Management & Collaboration Partner with marketing, data science, product, technology, and business teams to ensure seamless execution Manage relationships with external vendors, data providers, and regulatory bodies Lead cross-functional initiatives to enhance customer experience while maintaining risk standards Mentor and develop team members to build organizational risk management capabilities Compliance & Governance Ensure compliance with all applicable regulations and internal risk policies Interact with internal and external regulators as required Develop comprehensive documentation for risk strategies and procedures Implement quality control processes and audit frameworks Required Qualifications Education & Experience Bachelors/Masters degree in Mathematics, Statistics, Economics, Engineering, Finance, or related field 8-12 years of progressive experience in risk management, with at least 3-5 years in leadership roles Proven track record in financial services, fintech, or digital lending environment Experience managing teams and driving organizational change Technical Skills Expert-level proficiency in SQL, Excel, and statistical programming languages (R/Python) Deep understanding of credit bureau data, risk scorecards, and credit risk modeling Experience with machine learning techniques and advanced analytics Knowledge of regulatory frameworks and compliance requirements in lending Leadership & Soft Skills Strong leadership and people management capabilities Excellent communication and presentation skills for diverse audiences including senior leadership Ability to influence and drive change across cross-functional teams Strategic thinking with ability to translate complex data into business insights Strong project management skills with ability to handle multiple priorities Innovative mindset with focus on continuous improvement Preferred Qualifications MBA or advanced degree in quantitative field Experience in emerging markets, particularly India Familiarity with fintech ecosystem and digital lending products Professional certifications in risk management (FRM, PRM, etc.) What We Offer Competitive compensation package with performance-based incentives Opportunity to work with cutting-edge technology and innovative financial products Leadership role in a fast-growing fintech organization Professional development and career advancement opportunities Collaborative and dynamic work environmen t
UX Designer Location : Bangalore About the Team As a design team, we work on products that empower our users to push the boundaries of fintech experience. Informed by research and data, we solve complex needs and build iteratively toward our vision. We ship high-fidelity designs of new features and prototype solutions. We own these projects from start to finish and collaborate with a multidisciplinary team of developers, product managers, content strategists, and researchers to deliver the best possible experience About the Role We are looking for a design professional with 2+ years of strong product design, user experience design, interaction design, visual design and design management experience to lead Wibmo s design team. The design leader will own banks, issuers, acquirers and fintech experience for all Wibmo products including prepaid platform, fraud risk management, ACS, multi-factor authentication, payment gateway and more. Responsibilities: Collaborate with multiple teams to envision, create, and execute evolving requirements that will help the team reach the user and business goals. Work alongside senior designers, product & engineering teams to continuously develop & deploy high-quality products within timelines. Support user research, workshops & competitor analysis to interpret data and analyse qualitative insights. Understand and articulate the information architecture, workflows, and processes surrounding the user experience. Follow & grow the Design System to ensure consistency across multiple platforms. Create User Journeys, Information Architecture, Wireframes and Detailed designs. Discover & create solutions for complex challenges while addressing both user personas & business needs. Requirements: A deep understanding of the end-to-end iterative UX process, including personas, scenarios, wire-framing, content modeling, prototyping, user research, and design systems. Empathy and advocacy for users, in all areas of work. Experience using UX prototyping tools, as well as relevant fundamental knowledge of front-end technologies to understand the constraints of the design. Extraordinary UI design abilities that can be demonstrated through current projects. Excellent written and communication skills Bachelors/Masters in Design or a related field 2+ years professional experience working in user experience design. Experience working on a cross-functional team in an enterprise environment is a plus. What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: PayU, one of Indias leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
Role Title : Product Designer Location: Bangalore About the Team PayU Finance is the credit and lending arm of the PayU brand (a wholly owned subsidiary of the Prosus group. Previously Naspers Group was headquartered in Amsterdam, Netherlands. PayU Finance India has disbursed about 20 billion loans to date by volume and has disbursed more than $280 million in consumer credit. PayU Finance provides consumers with easy access to affordable short-term loans up to INR 5 lacs that can be availed in the form of personal loans, point of sale EMI, and express loans. PayU Finance operates under two brands - LazyPay and PaySense with a focus on Buy now Pay later and personal loan products. About the Role We are looking for a Product Designer with experience crafting experiences in B2C companies Responsibilities: The Product Designer performs a wide range of duties that may include, but are not limited to: Shape product strategy and lead the team in executing design work with a high level of polish across all digital platforms: app, web, and experimental Inspire a team of designers with your work while pushing the frontiers of the design work Lead and represent your team effectively, evangelizing the work and articulating the decisions behind them, and be an advocate for user-centered design in the company You will be responsible for producing groundbreaking user experiences across all touchpoints Work collaboratively with different teams to identify and narrow down problems, arrive at design solutions and test frameworks Present findings and insights in a consumable format to the broader team; work on multiple projects, and work with the team to prioritize as needed while receiving strategic and tactical directions from cross-team leaders Convey your thoughts backed by insights, interviews, observations, and frequent usability/ user tests. Do so using design prototypes, verbally, in writing, video recordings, etc. You will work closely with your colleagues: within and outside the design team to develop, and evolve the design process to adhere to, and create best design practices. Demonstrate thought leadership in the larger design community in India through written work or demonstrations on other media. You re the face of the team in the design community Requirements The more common skills and attributes that are needed for this role may include: Someone who has good taste Roughly 3+ years of experience in consumer product design which is mobile-first You can work independently with little oversight or direction You have a portfolio showcasing successful product launches, details of your thought process, and how you collect user inputs and behavior, and translate those into tangible design solutions Ability to connect the dots from design outcomes to product outcomes to business outcomes Ability to think big, comprehend, plan and execute on technical financial requirements A strong sense of the process for building product experiences including best practices for design deliverables including mockups, prototypes, documentation, and quality checks You can confidently articulate design decisions and enjoy leading conversations with teams and key stakeholders You are proactive, have high ownership and have a sense of accountability What do we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course it is important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment on a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us PayU specializes in credit products and services for emerging markets across the globe. Headquartered in Mumbai, PayU Credit India has disbursed about 20 billion loans to date by volume and has disbursed more than $280 million in consumer credit. PayU Credit provides consumers with easy access to affordable short-term loans up to INR 5 lacs that can be availed in the form of personal loans, point of sale EMI and express loans. Lead by Prashanth Ranganathan, the company has been focusing on providing innovative solutions that make access to credit convenient as well as quick. PayU India entered the alternate lending business in 2017 with LazyPay, its buy-now-pay-later offering to provide consumers with convenient checkout options. It emerged as one of the most popular payment methods across 300+ renowned merchants in its network like Swiggy, Zomato, Samsung, Dunzo, GoAir, amongst others. Recently the company launched LazyPay Credit Shield an end-to-end digital lending features that help its users to be mindful of their financial health and credit score and automates the entire process of disbursal. Riding on the success of the offering in 2018, PayU received RBI s approval to operate as an NBFC in 2018. PayU acquired a stake in PaySense in January 2020 to accelerate its vision for credit in India and leverage AI & ML to build a full-stack digital lending platform in India. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment for all our people, communities, and customers. Our leaders are committed to creating an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
About Us PayU, Indias leading online payment solutions provider, is regulated under the Reserve Bank of India and has advanced solutions to meet the digital payment needs of the Indian market. PayU India aims to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers (merchants, banks and consumers) through technology. PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology. PayU is one of the leading payment gateways in India & has empowered 5 lakhs+ businesses, including leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, BNPL, QR, UPI, Wallets, and more. It is a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers & easy to implement integrations across card-based EMIs, pay later options and new-age card-less EMIs. PayU offers merchants best in industry success rates while ensuring a seamless checkout experience. Role Description As an Associate Director Banking Products, you will play a pivotal role in shaping and executing our Banking Product strategy to enable revenue growth via differentiated product offerings. We are seeking a seasoned professional with at least 10 years of experience in cultivating, negotiating, and managing strategic partnerships in Banking products companies. The role offers unique opportunity to develop product solutions across a wide spectrum of use cases to deepen PayU s relations and preferential association with the banking ecosystem. Key Responsibilities Partner with Banking Alliances to facilitated a structured, process-oriented approach to create banking product solutions and help cultivate and manage partnerships and alliances. Identify potential partnership opportunities for creating and upgrading banking products and projects through deep understanding and engagement with counterparts on customers side. Conduct thorough research on prospective partners, identify key decision-makers, and generate interest in collaborating with our banking products. Serve as the primary point of contact for partners, ensuring a positive experience and representing our brand professionally in all interactions. Cultivate strong ongoing relationships with current partners and explore innovative strategies to expand and enhance existing partnerships, specifically tailored to drive sales of our banking products. Strategic collaboration with product development teams to integrate partner feedback into product enhancements. Proactively provide support and resources to partners, ensuring their ongoing success and satisfaction. Strong understanding of product offerings from the competition and ensuring PayU s lead positioning w.r.t the competitive landscape Leadership in shaping the long-term Banking product partnership strategy and vision for the organization. Ideal Experience Post-Graduate, with 10 years of experience in FinTech / Banking / Financial Services of which at least 5 years should be in a similar role & profile (Banking Product Solutions). Proven track record of successfully identifying, negotiating, and managing strategic Banking product partnerships that drive revenue growth and market expansion. Strong relationship-building and communication skills can effectively engage and influence internal and external stakeholders at all levels. Strategic thinker with the ability to analyze market trends, identify partnership opportunities, and develop actionable plans to capitalize on them. Results-oriented mindset with a focus on driving measurable outcomes and exceeding targets and KPIs. Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple projects and priorities simultaneously. Proven track record of in-depth need analysis for upgrade / customisation / value added feature creation for enhanced customer experience
About the Team The Merchant Experience Team is entrusted with the pivotal task of shaping the comprehensive experience that PayU extends to its merchants. This journey encompasses every stage, beginning with the onboarding process, and includes product discovery, activation, retention, as well as cross-sell and upsell opportunities throughout the entire merchant lifecycle. Additionally, this team is accountable for ensuring the superior quality and efficacy of merchant services and communications. About the Role As a Sr. PM, you will craft innovative frameworks aimed at enhancing the merchant experience across all PayU payment products. You will collaborate with stakeholders throughout the organization, focusing on crucial metrics such as activation, adoption, cross-sell, and retention to drive our mission forward Responsibilities: Will own end to end product roadmap and delivery Gather insights on product usage and build roadmap to improve metrics accordingly Identify and solve for gaps in developer experience, merchant experience, payer experience, reconciliation, integrations, success rates, TATs and reporting Build a seamless experience for Payu merchant Work with team of engineers, data scientist to build world class merchant experience Think beyond what s already been solved for in the ecosystem Drive product and market research, competitive analysis, planning positioning and roadmap development Evangelize new product ideas, strategies and go-to-market plans Make data-driven product decisions and democratize product success metrics across teams Most importantly, own the outcome Requirements: Possess 5 to 7 years of experience in product management. A minimum of 3 years of experience in developing end-user experiences, preferably within a B2B context. Proven experience collaborating with diverse stakeholders, including Marketing, Business, Sales, Engineering, and Support teams. Demonstrated success in managing a product with substantial scalability Extensive experience in developing consumer-facing desktop and mobile websites. Highly effective collaboration skills for working within cross-functional teams. Over 3 years of experience utilizing Analytics tools such as Google Analytics. Proven experience in a collaborative setup involving multiple lines of businesses. Excellent communication skills. Working knowledge of payment products. Bachelors degree in Computer Engineering or Information Technology. An MBA is considered advantageous. What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: PayU, one of Indias leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
Act as business owner for the consumer partnership and cross-sell business of PayU Credit, specifically for users acquired through PaySense, LazyPay and other sourcing partners. Develop a strategic plan for growing personal business in a profitable and sustainable manner. These spans generating ideas for step change in business, creating projections for loan originations, deciding on the segments, offer, price points and channels of targeting. Directly own the portfolio and P&L of consumer partnership and cross business Own sales functions including tele-calling and deliver on loan origination volumes. Collaborate with analytics and credit risk teams to deliver profitable business, by ensuring optimum loan pricing and credit loss rates within acceptable benchmarks. Undertake regular reviews of the portfolio yields and risk metrics. Work with Ops, Product and Engineering functions to ensure timely delivery of the agreed growth initiatives. The Opportunity: Get to develop FinTech ecosystem in India powered by PayU Finance assets Develop strategy to grow cross sell business in a profitable and sustainable manner. Own and execute the strategy by working closely with PayU internal teams. Work with partners to get them to adopt PayU proposition and work with them to continuously improve PayU s value proposition. Own the P&L from the business and drive continuous improvements to P&L. Requirements to be successful in this role: A degree in management, engineering or other similar quantitative field from a premier institute 10+ years of work experience in unsecured credit business product roles or similar roles at a NBFC / Fintech / Bank. Demonstrated delivery of driving structural business change. Detail oriented with strong organisational skills. Ability to function in a high volume setting with tight deadlines. Strong problem-solving skills. Excellent stakeholder management skills High-energy individual with a go-getter instinct and positive attitude.
Role Title - AM CAll center Location - Mumbai Role Type: Contract About the Role - Team managerial Responsibilities: Team Management - 1) Supervise and manage team of CS execs for Inbound and email process 2) Monitor daily KPIs ( AHT, abandon, CSAT, Quality and SLA) 3) Conduct training and coaching to team 4) monitoring rostering, attritions and shrinkages CS operations - 1)Ensure promt handling and resolutions of customer querie/ request and complaints 2) Handle customer escalations Process and Quality improvement - 1) identify gaps in service delivery and implement corrective actions 2) Colloborate with Quality and training teams to ensure adherence to quality 4) Drive process improvements and automations Compliance andRegulatory - 1) ensure adherance to NBFC guidelines and regulatory norms 2) Maintain confidentiality of customer data Reporting and Analysis - 1) ensure submission of daily / weekly/ monthly report 2) monitor IVR , CRM systems for performance optimization Requirements : Graduate/ Non graduate with min 7-8 yrs of experience of which 2-4 yrs in supervisor role What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: PayU specializes in credit products and services for emerging markets across the globe. Headquartered in Mumbai, PayU Credit India has disbursed about 20 billion loans to date by volume and has disbursed more than $280 million in consumer credit. PayU Credit provides consumers with easy access to affordable short-term loans up to INR 5 lacs that can be availed in the form of personal loans, point of sale EMI and express loans. Lead by Prashanth Ranganathan, the company has been focusing on providing innovative solutions that make access to credit convenient as well as quick. PayU India entered the alternate lending business in 2017 with LazyPay, its buy-now-pay-later offering to provide consumers with convenient checkout options. It emerged as one of the most popular payment methods across 300+ renowned merchants in its network like Swiggy, Zomato, Samsung, Dunzo, GoAir, amongst others. Recently the company launched LazyPay Credit Shield an end to end digital lending features that help its users to be mindful of their financial health and credit score and automates the entire process of disbursal. Riding on the success of the offering in 2018, PayU received RBI s approval to operate as an NBFC in 2018. PayU acquired a stake in PaySense in January 2020 to accelerate its vision for credit in India and leverage AI & ML to build a full-stack digital lending platform in India. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
About the Team As we position ourselves for accelerated growth, the focus on Enterprise Hunting has become a strategic priority. Focusing on large-scale enterprises allows us to penetrate competitive markets, diversify our portfolio, and establish long-term partnerships. These accounts often serve as a catalyst for sustained growth, brand visibility, and opportunities to expand into new industries or regions. About the Role Identifying Potential Clients: Researching and targeting enterprise organizations (Fortune 500, global enterprises, etc.) with high potential for collaboration or revenue generation. Building Relationships: Establishing trust and strong connections with key decision-makers to align our solutions with their strategic needs. Custom Solutions: Offering tailored solutions that address enterprise pain points and drive long-term value. Maximizing Revenue: Focusing on high-value deals that significantly impact our business growth. Responsibilities: Identify emerging markets and market shifts while being fully aware of new products and competition status. Identifies business opportunities by identifying prospects customer through cold call, referral, research & networking for the zone. Responsible for driving revenue aiming to achieve monthly or annual targets. Be the interface between PayU and the Merchant by providing end to end solution Drive the on-boarding of new customers and initiates spend enablement activities Keep up-to-date on products and competition Communicate PayU s value proposition and negotiate deals successfully Requirements: 5+ years of experience in sales, business development, or account management. Excellent written and verbal communication skills. Ability to think strategically and execute methodically. Comfortable in a fast-paced, multi-tasked, high-energy environment. Collaborative working style. Must work well in a team environment. Open to travel What we offer A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: PayU, one of Indias leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or
Job Title: Customer Service executive/Sr executive Job Location: Mumbai Job Type: Contract Key Responsibilities: - Actioning promptly on the customer complaints/requests/queries by maintaining the SLA. - Followup with internal teams to ensure the timely response to the customer case. - Excel skills required (Pivot tables, VLOOKUP, HLOOKUP) Requirements: -Requires basic analytical skills -Hands on experience in CRM system under customer service and preferably experience in financial services with knowledge of loans.