Company Description Celebrity Resort is a hospitality company located in Hyderabad, Telangana, India. Our resort offers a warm and welcoming environment, ensuring that guests enjoy a comfortable and memorable stay. Situated along the Karim Nagar Highway in Shamirpet Village, Celebrity Resort is known for its exceptional service and splendid amenities. We are committed to providing high-quality hospitality services to our visitors. Role Description This is a full-time on-site role for a Front Office Associate. The Front Office Associate will manage day-to-day receptionist duties, handle check-ins, and deliver outstanding customer service. Responsibilities include answering phones with proper etiquette, assisting guests with their inquiries, and ensuring smooth communication within the resort. This role is located in Hyderabad. Qualifications Receptionist duties, including check-in and handling front desk operations Phone etiquette skills Exceptional customer service skills Strong communication skills, both written and verbal Ability to work on-site in Hyderabad Prior experience in the hospitality industry is a plus High school diploma or equivalent; additional qualifications in hospitality management are advantageous
The Housekeeping Supervisor is responsible for overseeing and coordinating daily housekeeping operations in guest rooms, public areas, banquet halls, and resort facilities. The role ensures that cleanliness standards are met, staff are well-directed, and guest satisfaction is maintained at the highest level. Key Responsibilities: Supervision & Team Management: Supervise housekeeping attendants, room boys, linen staff, and janitors. Allocate daily tasks and inspect work areas to ensure hygiene and presentation standards. Conduct daily briefings and ensure grooming, attendance, and discipline of team members. Guest Rooms & Public Area Maintenance: Inspect guest rooms after cleaning for readiness before check-in. Monitor the upkeep of lobbies, restrooms, banquet halls, poolside, and other public spaces. Respond promptly to guest requests such as additional amenities or express cleaning. Inventory & Supplies: Ensure adequate stock of cleaning materials, guest supplies, and linen. Coordinate with the store and purchase departments for timely requisitions. Monitor usage and minimize wastage of materials. Training & Quality Control: Train new housekeeping staff on SOPs, safety practices, and hospitality etiquette. Conduct regular audits and quality checks of cleaned areas. Implement hygiene protocols in line with resort and government (FSSAI/health) standards. Coordination: Liaise with Front Office, Maintenance, and F&B departments for room status, repairs, and events. Ensure timely room turnovers during high occupancy and group bookings. Report maintenance issues or safety hazards to the engineering team. Qualifications & Skills: Diploma/Degree in Hotel Management or Housekeeping operations. Housekeeping experience in hotels/resorts with supervisory role. Strong leadership, attention to detail, and guest-oriented approach. Basic computer knowledge (MS Office, PMS like IDS/Opera preferred). Physically fit, well-groomed, and effective in time management. Ability to handle pressure during high occupancy and events.
The Reservation Executive is responsible for handling all reservation inquiries, confirmations, and cancellations in a professional, timely, and guest-centric manner. The role ensures optimal occupancy and revenue through efficient booking management and guest communication. Key Responsibilities: Handling Reservations: Answer phone calls, emails, and online booking queries related to room and event reservations. Confirm, modify, or cancel bookings based on availability and guest needs. Manage reservations using the resorts Property Management System (PMS). Guest Interaction: Provide accurate information about accommodation types, rates, packages, and resort facilities. Assist walk-in guests and coordinate with the front desk for check-ins and group bookings. Coordination with Departments: Work closely with the Front Office, Sales, and Housekeeping teams to ensure smooth arrival experiences. Coordinate group bookings, special requests, and VIP guest arrangements. Revenue Management Support: Update room inventory daily and report overbooking or cancellations. Support yield management strategies through upselling and cross-selling. Documentation & Reporting: Maintain accurate records of all bookings. Generate reservation reports for the management team. Qualifications & Skills: Graduate in Hospitality, Tourism, or a related field. Experience in reservations or front office roles, preferably in a hotel or resort. Familiarity with PMS/CRM software (like IDS, Opera, or similar). Strong communication and interpersonal skills. Attention to detail and ability to multitask. Basic computer proficiency (MS Office, Email, etc.).
The Sales Associate at Celebrity Resort plays a supporting role in the sales team by assisting in lead management, client coordination, follow-ups, and maintaining sales documentation. This position is ideal for individuals who are enthusiastic, detail-oriented, and looking to grow in the hospitality sales domain. Key Responsibilities: Lead Support & Coordination: Assist the sales team in handling inquiries via phone, email, and walk-ins. Follow up with potential clients for bookings, documentation, and feedback. Maintain and update lead trackers and booking logs. Client Engagement: Help coordinate site visits, greet prospective clients, and explain basic packages. Support in building long-term relationships with existing clients and guests. Sales Administration: Prepare and send quotations, invoices, and booking confirmations as guided. Maintain proper filing and record-keeping for all sales-related documentation. Cross-Departmental Coordination: Coordinate with other departments like Front Office, F&B, and Events for smooth execution of client requirements. Communicate clearly about client expectations and special requests. Support During Events/Bookings: Be present on-site during group check-ins or events to assist the team and ensure client satisfaction. Handle basic guest queries and escalate issues to seniors as required. Qualifications & Skills: Bachelor s degree or diploma in Hospitality, Sales, or related fields. Experience in a hospitality sales/support role (freshers with strong communication skills can apply). Good spoken and written communication (English, Hindi, and Telugu preferred). Basic computer skills - MS Word, Excel, Email. Friendly, positive attitude with a willingness to learn and grow. Punctual, presentable, and team-oriented.
The Housekeeping Associate is responsible for maintaining cleanliness, hygiene, and aesthetic standards in guest rooms, public areas, and resort premises. The role plays a key part in delivering a clean and welcoming environment for guests, ensuring their comfort and satisfaction. Key Responsibilities: Room Cleaning & Maintenance: Clean and service guest rooms as per resort standards. Change bed linens, replenish amenities, and clean bathrooms thoroughly. Report any room maintenance issues or damages to the supervisor immediately. Public Area Upkeep: Maintain cleanliness of lobbies, corridors, restrooms, banquet halls, and poolside areas. Dust, mop, vacuum, and sanitize as needed to keep public areas guest-ready. Assist in event setups and ensure banquet/event areas are tidy before and after functions. Guest Service Support: Respond promptly to guest requests such as additional towels, laundry pickup, or room supplies. Maintain a polite and professional demeanor when interacting with guests. Ensure Do Not Disturb and Privacy signs are respected. Linen & Supplies Handling: Collect and transport dirty linen to the laundry and retrieve clean linen. Refill cleaning trolleys with necessary supplies daily. Handle housekeeping tools and chemicals with care and safety. Safety & Hygiene: Follow personal hygiene and grooming standards as per resort policies. Use proper safety gear while handling chemicals and cleaning equipment. Ensure waste is segregated and disposed of properly. Qualifications & Skills: Diploma/Degree in Hotel Management or Housekeeping operations. Housekeeping experience preferred (freshers can apply). Physically fit and willing to perform manual tasks. Basic understanding of housekeeping tasks and guest etiquette. Punctual, reliable, and able to follow instructions. Knowledge of Hindi, Telugu, or English is an advantage.
The Captain is responsible for overseeing and coordinating service activities in the restaurant, banquets, and event areas. They ensure guests receive exceptional service and act as a link between the guests and the service staff. The Captain also plays a key role in training junior staff and maintaining service standards at the resort. Key Responsibilities: Guest Service: Greet and welcome guests in a professional manner. Take food and beverage orders accurately and deliver prompt service. Ensure guest satisfaction and handle queries or complaints efficiently. Team Supervision: Supervise and guide stewards and waitstaff during service. Allocate duties, monitor performance, and ensure grooming standards are maintained. Assist in training new service staff on SOPs and guest interaction. Service Coordination: Coordinate with the kitchen and bar to ensure timely delivery of orders. Ensure mise-en-place is complete before each shift (cutlery, crockery, condiments). Maintain clean and organized service areas at all times. Banquet & Event Support: Lead service during banquets, day outings, weddings, and conferences. Oversee buffet setups, table arrangements, and VIP guest handling. Sales & Upselling: Suggest menu items and upsell food and beverages to increase revenue. Be well-versed with menu items, ingredients, and preparation styles. Billing & Reporting: Prepare bills, handle basic POS operations, and collect payments as required. Report daily service highlights, guest feedback, and issues to the supervisor. Qualifications & Skills: Diploma or Certificate in Hotel Management or Food & Beverage Service. F&B experience, preferably in hotels, resorts, or fine dining restaurants. Good communication skills (English, Hindi, Telugu preferred). Strong leadership, multitasking, and guest handling abilities. Well-groomed, energetic, and team-oriented.
The Cost Controller is responsible for monitoring, analyzing, and managing all resort-related costs to ensure optimal profitability. This includes food & beverage cost analysis, inventory management, procurement control, and budget adherence. The role is critical in maintaining operational efficiency and reducing unnecessary expenses without compromising service quality. Key Responsibilities: Cost Management: Monitor daily operations to control F&B and operational costs. Analyze cost variance between actual and budgeted figures, and suggest corrective actions. Develop and implement cost control systems, procedures, and policies. Inventory & Stock Management: Supervise physical inventory counts of F&B, housekeeping, and engineering stores. Ensure accurate inventory valuation and timely reporting. Monitor stock movements and highlight slow/non-moving items. Purchasing Support: Verify purchase requisitions and ensure adherence to cost budgets. Validate purchase orders and match them with received items and supplier invoices. Food & Beverage Costing: Conduct recipe costing and monitor portion controls. Track daily consumption of materials and analyze usage vs. sales. Collaborate with the Executive Chef and F&B Manager for menu pricing and cost optimization. Audit & Compliance: Conduct surprise audits on stores, bars, kitchens, and other cost centers. Ensure compliance with internal controls and hotel standard operating procedures. Assist in monthly/quarterly internal and external audits. Reporting: Generate and submit regular cost reports to management (daily, weekly, and monthly). Prepare variance analysis and recommendations for cost improvements. Qualifications & Skills: Bachelor s degree in Commerce, Finance, Hospitality Management, or related field. Experience in cost control within the hospitality industry (resort/hotel experience preferred). Knowledge of inventory systems and accounting software (e.g., IDS, Tally, SAP). Strong analytical and numerical skills. Excellent attention to detail and organizational skills. Familiarity with food costing, procurement processes, and internal controls. Proficient in MS Excel, Word, and reporting tools.
The Sales Executive is responsible for generating leads, converting prospects, and nurturing client relationships to increase revenue across all business verticals of the resort including day outings, room sales, events, and corporate tie-ups. The role involves both field and in-office activities and demands strong communication and negotiation skills. Key Responsibilities: Lead Generation & Client Acquisition: Identify potential clients through cold calling, site visits, networking, referrals, and digital platforms. Handle inbound inquiries from individuals, corporates, schools, and travel agents. Sales Conversion: Present the resort s offerings effectively to prospective clients. Arrange and conduct site visits, explain packages, and follow up for bookings. Prepare and send customized proposals based on client requirements. Relationship Management: Build and maintain strong relationships with existing and prospective clients. Provide excellent pre-sale and post-sale support to ensure repeat business. Coordination & Execution: Coordinate with internal departments (F&B, Front Office, Banquets, etc.) to ensure smooth service delivery. Assist in the execution of events and group bookings when necessary. Documentation & Reporting: Maintain records of leads, bookings, and client interactions in CRM or tracking systems. Submit daily and monthly sales reports to the Sales Manager. Qualifications & Skills: Graduate or Diploma in Sales, Marketing, Hospitality, or related fields. Experience in hotel/resort sales, preferably in leisure or MICE segments. Excellent communication and interpersonal skills. Goal-oriented with strong negotiation and closing abilities. Proficiency in MS Office, email communication, and CRM tools. Pleasant personality and presentable appearance for client-facing interactions. Must be willing to travel locally for meetings and client visits.
The Account Supervisor oversees the daily operations of the accounts department, ensuring timely and accurate financial reporting, proper bookkeeping, and compliance with internal policies. The role involves supervising junior accountants, managing receivables/payables, and assisting in audits, budgeting, and financial planning for the resort. Key Responsibilities: Financial Management: Oversee daily accounting operations, including journal entries, ledger maintenance, and reconciliations. Ensure timely preparation of Profit & Loss (P&L) statements, balance sheets, and cash flow reports. Accounts Payable & Receivable: Monitor billing, collections, and vendor payments. Reconcile vendor statements and follow up on overdue invoices and payments. Maintain customer and vendor ledgers accurately. Supervision & Coordination: Supervise and guide a team of accountants and clerks. Allocate tasks and ensure timely closing of books of accounts. Coordinate with departments like F&B, Front Office, and Procurement for financial data and clarity. Compliance & Audit: Ensure compliance with GST, TDS, and other statutory requirements. Assist with internal and external audits, including documentation and query resolution. Reporting & Analysis: Prepare MIS reports, budget variance reports, and expenditure summaries for management. Analyze resort performance indicators and support decision-making with financial insights. Cash & Bank Management: Monitor daily cash flow and bank transactions. Handle petty cash disbursements and maintain accurate records. Qualifications & Skills: Bachelor s or Master s degree in Commerce, Finance, or Accounting. Experience in accounting, preferably in hospitality or hotel industry. Strong knowledge of Tally ERP, MS Excel, and accounting standards. Good understanding of hospitality financial processes and cost controls. Excellent leadership, communication, and analytical skills. Familiar with tax compliance, audits, and inventory finance.
The GRE - Sales is responsible for welcoming guests, ensuring a seamless and personalized experience during their visit, while also actively promoting the resort s offerings to maximize sales opportunities. This hybrid role combines guest relations with sales functions, making it essential in enhancing guest satisfaction and achieving revenue targets. Key Responsibilities: Guest Relations: Greet and welcome guests in a warm, courteous manner. Handle guest queries, feedback, and concerns with professionalism and empathy. Maintain positive guest relations throughout their stay or visit. Maintain an up-to-date knowledge of resort facilities, packages, and promotions. Sales Support: Actively promote day outing packages, rooms, banquet/event spaces, and F&B offerings. Assist in converting walk-in inquiries into confirmed bookings. Maintain and update guest profiles to support future marketing and sales efforts. Upsell services such as spa treatments, event add-ons, and dining upgrades. Coordination: Liaise with Sales, Reservations, and F&B departments to ensure smooth execution of bookings. Ensure all guest preferences and special requests are communicated and fulfilled. Follow-Up & Reporting: Collect feedback and reviews from guests post-visit for quality assurance and brand building. Generate daily guest reports and support the sales team with relevant data. Qualifications & Skills: A degree/diploma in Hospitality, Sales, or related fields. Experience in guest relations or hospitality sales. Excellent communication and interpersonal skills. Friendly personality with a flair for sales and relationship building. Knowledge of CRM systems or Property Management Systems is a plus. Comfortable with targets and cross-functional coordination. Must be willing to travel locally for meetings and client visits.
1. Team Management: Lead, motivate, and supervise housekeeping staff to ensure high-quality service. 2. Cleanliness Standards: Maintain high standards of cleanliness, hygiene, and guest satisfaction. 3. Inventory Management: Manage linen, cleaning supplies, and equipment inventories. 4. Quality Control: Conduct regular inspections to ensure rooms and public areas meet hotel standards. 5. Training and Development: Develop and implement training programs to enhance staff knowledge and skills. 6. Budgeting: Assist with budgeting and cost control for housekeeping department. 7. Collaboration: Work with other departments to ensure seamless service and maintain hotel standards. Requirements: 1. Education: Diploma or degree in Hospitality Management or related field. 2. Experience: Minimum 2-3 years of experience in housekeeping management. 3. Skills: Strong leadership, communication, and organizational skills.
1. Luggage Handling: Assist guests with luggage upon arrival and departure. 2. Guest Service: Provide excellent customer service, respond to guest inquiries, and resolve issues promptly. 3. Room Escort: Escort guests to their rooms, explain hotel facilities, and provide information. 4. Concierge Services: Assist guests with transportation, directions, and other requests. 5. Collaboration: Work with front office, housekeeping, and other departments to ensure seamless service. Requirements: 1. Education: High school diploma or equivalent. 2. Experience: Previous experience in hospitality or customer service preferred. 3. Skills: Excellent communication, interpersonal, and physical stamina skills.
1. Leadership: Lead, motivate, and develop a high-performing front office team. 2. Guest Service: Ensure exceptional guest service, respond to guest complaints, and resolve issues promptly. 3. Front Office Operations: Oversee front desk operations, including check-in, check-out, and room assignments. 4. Guest Relations: Build and maintain strong relationships with guests, ensuring repeat business and positive word-of-mouth. 5. Revenue Management: Collaborate with the revenue team to optimize room rates and occupancy. 6. Quality Control: Monitor and maintain high standards of service quality, cleanliness, and guest satisfaction. 7. Training and Development: Develop and implement training programs to enhance staff knowledge, skills, and service standards. Requirements: 1. Education: Bachelors degree in Hospitality Management or related field. 2. Experience: Minimum 3-5 years of experience in front office management. 3. Skills: Excellent communication, leadership, and problem-solving skills.