The Captain is responsible for overseeing and coordinating service activities in the restaurant, banquets, and event areas. They ensure guests receive exceptional service and act as a link between the guests and the service staff. The Captain also plays a key role in training junior staff and maintaining service standards at the resort.

Key Responsibilities:

Guest Service:

Greet and welcome guests in a professional manner.
Take food and beverage orders accurately and deliver prompt service.
Ensure guest satisfaction and handle queries or complaints efficiently.

Team Supervision:

Supervise and guide stewards and waitstaff during service.
Allocate duties, monitor performance, and ensure grooming standards are maintained.
Assist in training new service staff on SOPs and guest interaction.

Service Coordination:

Coordinate with the kitchen and bar to ensure timely delivery of orders.
Ensure mise-en-place is complete before each shift (cutlery, crockery, condiments).
Maintain clean and organized service areas at all times.

Banquet & Event Support:

Lead service during banquets, day outings, weddings, and conferences.
Oversee buffet setups, table arrangements, and VIP guest handling.

Sales & Upselling:

Suggest menu items and upsell food and beverages to increase revenue.
Be well-versed with menu items, ingredients, and preparation styles.

Billing & Reporting:

Prepare bills, handle basic POS operations, and collect payments as required.
Report daily service highlights, guest feedback, and issues to the supervisor.

Qualifications & Skills:

Diploma or Certificate in Hotel Management or Food & Beverage Service.
F&B experience, preferably in hotels, resorts, or fine dining restaurants.
Good communication skills (English, Hindi, Telugu preferred).
Strong leadership, multitasking, and guest handling abilities.
Well-groomed, energetic, and team-oriented.

More Jobs at Celebrity Resort

Front Office Associate

hyderabad, telangana, india

Experience: Not specified

Salary: Not disclosed

Housekeeping Supervisor

hyderabad

2.0 - 3.0 yrs

INR 4 - 5 Lacs

Reservation Executive

hyderabad

1.0 - 3.0 yrs

INR 1 - 2 Lacs

Sales Associate

hyderabad

1.0 - 4.0 yrs

INR 1 - 2 Lacs

Housekeeping Associate

hyderabad

1.0 - 4.0 yrs

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.