The Reservation Executive is responsible for handling all reservation inquiries, confirmations, and cancellations in a professional, timely, and guest-centric manner. The role ensures optimal occupancy and revenue through efficient booking management and guest communication.

Key Responsibilities:

Handling Reservations:

Answer phone calls, emails, and online booking queries related to room and event reservations. Confirm, modify, or cancel bookings based on availability and guest needs.
Manage reservations using the resorts Property Management System (PMS).

Guest Interaction:

Provide accurate information about accommodation types, rates, packages, and resort facilities.
Assist walk-in guests and coordinate with the front desk for check-ins and group bookings.

Coordination with Departments:

Work closely with the Front Office, Sales, and Housekeeping teams to ensure smooth arrival experiences.
Coordinate group bookings, special requests, and VIP guest arrangements.

Revenue Management Support:

Update room inventory daily and report overbooking or cancellations.
Support yield management strategies through upselling and cross-selling.

Documentation & Reporting:

Maintain accurate records of all bookings.
Generate reservation reports for the management team.

Qualifications & Skills:

Graduate in Hospitality, Tourism, or a related field.
Experience in reservations or front office roles, preferably in a hotel or resort.
Familiarity with PMS/CRM software (like IDS, Opera, or similar).
Strong communication and interpersonal skills.
Attention to detail and ability to multitask.
Basic computer proficiency (MS Office, Email, etc.).

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