The Housekeeping Supervisor is responsible for overseeing and coordinating daily housekeeping operations in guest rooms, public areas, banquet halls, and resort facilities. The role ensures that cleanliness standards are met, staff are well-directed, and guest satisfaction is maintained at the highest level.

Key Responsibilities:

Supervision & Team Management:

Supervise housekeeping attendants, room boys, linen staff, and janitors.
Allocate daily tasks and inspect work areas to ensure hygiene and presentation standards.
Conduct daily briefings and ensure grooming, attendance, and discipline of team members.

Guest Rooms & Public Area Maintenance:

Inspect guest rooms after cleaning for readiness before check-in.
Monitor the upkeep of lobbies, restrooms, banquet halls, poolside, and other public spaces.
Respond promptly to guest requests such as additional amenities or express cleaning.

Inventory & Supplies:

Ensure adequate stock of cleaning materials, guest supplies, and linen.
Coordinate with the store and purchase departments for timely requisitions.
Monitor usage and minimize wastage of materials.

Training & Quality Control:

Train new housekeeping staff on SOPs, safety practices, and hospitality etiquette.
Conduct regular audits and quality checks of cleaned areas.
Implement hygiene protocols in line with resort and government (FSSAI/health) standards.

Coordination:

Liaise with Front Office, Maintenance, and F&B departments for room status, repairs, and events.
Ensure timely room turnovers during high occupancy and group bookings.
Report maintenance issues or safety hazards to the engineering team.

Qualifications & Skills:

Diploma/Degree in Hotel Management or Housekeeping operations.
Housekeeping experience in hotels/resorts with supervisory role.
Strong leadership, attention to detail, and guest-oriented approach.
Basic computer knowledge (MS Office, PMS like IDS/Opera preferred).
Physically fit, well-groomed, and effective in time management.
Ability to handle pressure during high occupancy and events.

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