Prepare BOQs from design/ops inputs Source vendors & compare quotes Track POs & ensure timely delivery Support negotiations & cost control Maintain GST docs & vendor database Build strong supplier relations
Role & responsibilities In Olsen spaces, founded by IIT Alumni, we are looking for a detail-oriented and enthusiastic Procurement Manager to join our team. The role involves creating BOQs, sourcing, negotiating, and purchasing materials, equipment, and services needed for our coworking spaces. This is a great opportunity for fresh graduates or candidates with up to 2 years of experience who want to build a career in procurement, operations, or supply chain management. Key Responsibilities Prepare Bill of Quantities (BOQ) for projects based on requirements from design and operations teams. Assist in sourcing vendors for furniture, fixtures, office equipment, and facility services. Request and compare quotations from multiple suppliers. Maintain purchase records and update vendor databases. Coordinate with the operations team to ensure timely delivery of materials. Support negotiation of prices, terms, and quality standards with suppliers. Track purchase orders and follow up to ensure on-time fulfillment. Assist in budget tracking and cost optimization. Maintain proper documentation for GST and compliance. Build and maintain positive relationships with vendors and contractors. Requirements Bachelors degree in Business, Commerce, Supply Chain, Interior Design, or related field (preferred, not mandatory). Freshers or up to 2 years of relevant work experience. Basic understanding of BOQ preparation (training will be provided). Good communication and negotiation skills. Basic knowledge of MS Excel / Google Sheets. Detail-oriented, organized, and willing to learn. Ability to work in a fast-paced and dynamic environment. What We Offer Hands-on learning in procurement, BOQ preparation, and vendor management. Exposure to premium workspace design and operations. Growth opportunities in a fast-scaling company. A collaborative and positive work culture.
Responsibilities: * Develop strategic sourcing plans & manage supplier relationships * Optimize inventory levels and vendor management * Lead purchase operations from procurement to delivery *Prepare Bill of Quantities (BOQ) for projects
Key Responsibilities Oversee site execution for new coworking spaces — from interiors to MEP (mechanical, electrical, plumbing). Coordinate with architects, contractors, vendors, and workers to ensure quality, safety, and timelines. Track daily progress, maintain site reports, and update the founders regularly. Ensure procurement items are received, checked, and installed correctly. Manage minor on-site troubleshooting — electrical, plumbing, carpentry, or maintenance-related. Supervise housekeeping and facility-related tasks once the site is live. Monitor cost efficiency and flag overruns early.
Key Responsibilities Prepare Bill of Quantities (BOQ) for projects based on requirements from design and operations teams. Assist in sourcing vendors for furniture, fixtures, office equipment, and facility services. Request and compare quotations from multiple suppliers. Maintain purchase records and update vendor databases. Coordinate with the operations team to ensure timely delivery of materials. Support negotiation of prices, terms, and quality standards with suppliers. Track purchase orders and follow up to ensure on-time fulfillment. Assist in budget tracking and cost optimization. Maintain proper documentation for GST and compliance. Build and maintain positive relationships with vendors and contractors. Requirements Bachelor’s degree in Business, Commerce, Supply Chain, Interior Design, or related field (preferred, not mandatory). Freshers or up to 2 years of relevant work experience. Basic understanding of BOQ preparation (training will be provided). Good communication and negotiation skills. Basic knowledge of MS Excel / Google Sheets. Detail-oriented, organized, and willing to learn. Ability to work in a fast-paced and dynamic environment. What We Offer Hands-on learning in procurement, BOQ preparation, and vendor management. Exposure to premium workspace design and operations. Growth opportunities in a fast-scaling company. A collaborative and positive work culture.
We are looking for a Head of Operations to work closely with the Co-Founder (COO) and take ownership of the end-to-end operational excellence of Olsen Spaces. This role requires someone who understands the co-working / managed workspace business model , has hands-on experience with centre launches , and can act as the founders strategic execution partner. This is a high-ownership, on-ground leadership role — not a back-office or coordination job. You will oversee design-to-handover execution for new centres, run operations across existing workspaces, and build processes that scale. You will operate like the second brain and operations lead to the founder. Key Responsibilities End-to-End Launch & Setup of New Centres Own the full project lifecycle: Design Build/Execution Procurement Vendor Finalisation Licensing/Readiness Handover to Ops . Coordinate between designers, contractors, vendors, and internal teams to deliver centres on time, on budget, and as per design spec. Ensure all pre-handover audits, checklists, snag lists, and readiness parameters are signed off before go-live. Operations Leadership Oversee day-to-day operations across centres, ensuring seamless functioning and high service standards. Build, refine, and implement SOPs, playbooks, workflows, and governance mechanisms that scale with growth. Lead onboarding and offboarding of clients, ensuring smooth transitions and zero-hassle experience. Facilities, Service & Stakeholder Management Work closely with the Facilities Manager to ensure smooth hard & soft services, preventive maintenance, vendor SLAs, and issue-free daily operations. Manage relationships with building owners/landlords; handle escalations, negotiations, and building-related issues tactfully. Partner with the Client Experience team to ensure consistent service quality, low escalations, and client satisfaction. Business & Operational Ownership Hire, lead, and mentor operations executives, vendors, and support teams to maintain service excellence. Maintain dashboards, business updates, and monthly reviews for founder visibility and decision-making. Identify operational gaps, implement improvements, and drive efficiencies in cost, time, and service quality. Required Skills & Experience 3–7 years of experience in co-working / managed office operations, workspace launches, facility operations, or centre management . Proven track record of launching new centres or managing large co-working spaces end-to-end. Strong project management, vendor management, stakeholder handling, and multi-team coordination skills. Ability to think like an entrepreneur — solve problems, take decisions, and run operations with ownership. Excellent communication, people skills, and ability to present with clarity to founders and clients. High execution bias — thrives in a fast-paced environment with minimal hand-holding. Success Metrics (KPIs) On-time launch & quality of new centre handovers Client onboarding & offboarding experience scores Reduction in escalations & operational gaps across centres Service SLA adherence & repeat issue prevention Operational cost efficiency and vendor performanceRole & responsibilities
We are looking for a Client Experience Executive who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client requests, complaints, and service issues through ticketing and escalation systems ; ensure timely resolution within agreed SLAs. Take end-to-end ownership of tickets until closure including follow-ups with Facilities, Housekeeping, Vendors, and internal teams. Actively prevent repeat issues by identifying patterns, root causes, and driving corrective actions with relevant teams. Maintain accurate daily MIS and reporting for tickets, SLAs, escalations, feedback, service gaps, and resolution timelines . Conduct daily and weekly workspace checks to ensure operational readiness, hygiene, and service quality. Maintain strong relationships with client teams through proactive check-ins, feedback loops, and clear communication. Support upsell and cross-sell of add-on services (meeting rooms, parking, F&B, lockers, etc.) through value-based conversations. Ensure schedule adherence — be available as per roster, maintain presence during peak hours, and ensure backup coverage in your absence. Maintain a zero-surprise environment for clients by communicating service updates, planned maintenance, and changes proactively. Required Skills & Experience 2–3 years of experience in customer support, client servicing, managed offices, facility services, hospitality, or customer-facing operations . Strong communication and client-handling abilities — calm, empathetic, and solution-focused. Proven experience handling tickets, escalations, and support operations with a high closure rate. Analytical and critical thinker who can identify root causes and suggest preventive improvements. High ownership, reliability, and attention to detail with strong follow-through. Ability to coordinate with multiple internal teams to get work done on time. Comfortable using ticketing tools, CRMs, Excel/Sheets, and daily reporting systems. Success Metrics (KPIs) Ticket Resolution SLA Adherence (%) Escalation Rate (must reduce month-on-month) Repeat Issue % (root-cause and prevent recurrence) Client Satisfaction Scores / Feedback Uptake of Add-on Services (non-pushy upsell) Role & responsibilities
We are seeking an experienced Facilities Manager to oversee the technical and operational excellence of our managed office facilities. The ideal candidate comes with a strong background in hard services, vendor management, preventive maintenance, and compliance , ensuring a safe, premium, and seamless workspace experience for our clients. Key Responsibilities Oversee day-to-day functioning of all hard services including MEP (Mechanical, Electrical, Plumbing), HVAC, DG, CCTV, Access Control, Fire & Safety Systems , and related infrastructure. Manage preventive and scheduled maintenance for all equipment and building systems, ensuring maximum uptime and asset life. Monitor vendors, AMC contracts, and service quality; ensure SLA adherence and premium service delivery . Conduct regular facility audits to maintain workplace hygiene, safety, and operational standards; ensure statutory and compliance adherence . Coordinate with landlords, building management teams, and external service partners for smooth daily operations and timely issue resolution. Manage breakdowns, emergencies, and escalations with minimal disruption to client operations; implement root-cause corrective actions . Maintain comprehensive facility MIS including energy usage, maintenance logs, incident reports, safety checklists, and cost records. Partner with the Client Experience team to deliver a proactive, hospitality-led workplace experience. Conduct new site audits and pre-handover quality checks as per defined guidelines before moving a site into operations. Hire, manage, and mentor a team of technicians and support staff , ensuring performance, training, and service standards are met consistently. Required Skills & Experience 5+ years of experience in Facilities Management within managed offices, corporate parks, hospitality, commercial real estate, or similar environments . Strong technical expertise in building systems, MEP, hard services, safety, and compliance frameworks . Proven experience managing FM vendors, negotiating rate cards, handling AMCs, and driving SLA performance. Strong stakeholder management skills with the ability to handle crises, negotiate effectively, and communicate clearly and professionally. Success Metrics (KPIs) Reduction in breakdowns and downtime with strong preventive maintenance execution. Cost optimization and vendor efficiency without compromising client experience.
Responsibilities: Own sourcing, vendor management, and procurement for workspace projects. Negotiate costs, manage BOQs, vendors, and SLAs to ensure quality, timely delivery, and cost efficiency across centres. Health insurance
Responsibilities: Own sourcing, vendor management, and procurement for workspace projects. Negotiate costs, manage BOQs, vendors, and SLAs to ensure quality, timely delivery, and cost efficiency across centres. Health insurance
We are looking for a Customer Support Executive who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client requests, complaints, and service issues through ticketing and escalation systems ; ensure timely resolution within agreed SLAs. Take end-to-end ownership of tickets until closure including follow-ups with Facilities, Housekeeping, Vendors, and internal teams. Actively prevent repeat issues by identifying patterns, root causes, and driving corrective actions with relevant teams. Maintain accurate daily MIS and reporting for tickets, SLAs, escalations, feedback, service gaps, and resolution timelines . Conduct daily and weekly workspace checks to ensure operational readiness, hygiene, and service quality. Maintain strong relationships with client teams through proactive check-ins, feedback loops, and clear communication. Support upsell and cross-sell of add-on services (meeting rooms, parking, F&B, lockers, etc.) through value-based conversations. Ensure schedule adherence be available as per roster, maintain presence during peak hours, and ensure backup coverage in your absence. Maintain a zero-surprise environment for clients by communicating service updates, planned maintenance, and changes proactively. Required Skills & Experience 2–3 years of experience in customer support, client servicing, managed offices, facility services, hospitality, or customer-facing operations . Strong communication and client-handling abilities — calm, empathetic, and solution-focused. Proven experience handling tickets, escalations, and support operations with a high closure rate. Analytical and critical thinker who can identify root causes and suggest preventive improvements. High ownership, reliability, and attention to detail with strong follow-through. Ability to coordinate with multiple internal teams to get work done on time. Comfortable using ticketing tools, CRMs, Excel/Sheets, and daily reporting systems. Success Metrics (KPIs) Ticket Resolution SLA Adherence (%) Escalation Rate (must reduce month-on-month) Repeat Issue % (root-cause and prevent recurrence) Client Satisfaction Scores / Feedback Uptake of Add-on Services (non-pushy upsell) Role & responsibilities
We are looking for a Community Manager who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client requests, complaints, and service issues through ticketing and escalation systems ; ensure timely resolution within agreed SLAs. Take end-to-end ownership of tickets until closure including follow-ups with Facilities, Housekeeping, Vendors, and internal teams. Actively prevent repeat issues by identifying patterns, root causes, and driving corrective actions with relevant teams. Maintain accurate daily MIS and reporting for tickets, SLAs, escalations, feedback, service gaps, and resolution timelines . Conduct daily and weekly workspace checks to ensure operational readiness, hygiene, and service quality. Maintain strong relationships with client teams through proactive check-ins, feedback loops, and clear communication. Support upsell and cross-sell of add-on services (meeting rooms, parking, F&B, lockers, etc.) through value-based conversations. Ensure schedule adherence be available as per roster, maintain presence during peak hours, and ensure backup coverage in your absence. Maintain a zero-surprise environment for clients by communicating service updates, planned maintenance, and changes proactively. Required Skills & Experience 2–3 years of experience in customer support, client servicing, managed offices, facility services, hospitality, or customer-facing operations . Strong communication and client-handling abilities — calm, empathetic, and solution-focused. Proven experience handling tickets, escalations, and support operations with a high closure rate. Analytical and critical thinker who can identify root causes and suggest preventive improvements. High ownership, reliability, and attention to detail with strong follow-through. Ability to coordinate with multiple internal teams to get work done on time. Comfortable using ticketing tools, CRMs, Excel/Sheets, and daily reporting systems. Success Metrics (KPIs) Ticket Resolution SLA Adherence (%) Escalation Rate (must reduce month-on-month) Repeat Issue % (root-cause and prevent recurrence) Client Satisfaction Scores / Feedback Uptake of Add-on Services (non-pushy upsell) Role & responsibilities
Role Overview We are hiring a Housekeeping Supervisor to oversee housekeeping operations across 3 commercial buildings in HSR Layout. The supervisor will ensure cleanliness standards, staff performance, and smooth day-to-day housekeeping operations. Key Responsibilities Supervise caretakers across all buildings Ensure daily cleaning tasks and schedules are followed Visit buildings regularly and check cleanliness standards Manage cleaning supplies and coordinate basic maintenance needs Maintain daily reports and ensure smooth on-ground operations Requirements Minimum 2 years experience as Housekeeping Supervisor Fluent in Hindi and Kannada Bike preferred for inter-building movement Ability to work long shifts and manage on-ground responsibilities independentlyRole & responsibilities
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