Head of Operations (Managed office spaces)

Head of Operations

high-ownership, on-ground leadership role

Key Responsibilities

End-to-End Launch & Setup of New Centres

• Own the full project lifecycle:

  Design Build/Execution Procurement Vendor Finalisation Licensing/Readiness Handover to Ops

  .
• Coordinate between designers, contractors, vendors, and internal teams to deliver centres on time, on budget, and as per design spec.
• Ensure all pre-handover audits, checklists, snag lists, and readiness parameters are signed off before go-live.
  

Operations Leadership

• Oversee day-to-day operations across centres, ensuring seamless functioning and high service standards.
• Build, refine, and implement

  SOPs, playbooks, workflows, and governance mechanisms

  that scale with growth.
• Lead onboarding and offboarding of clients, ensuring smooth transitions and zero-hassle experience.
  

Facilities, Service & Stakeholder Management

• Work closely with the Facilities Manager to ensure smooth hard & soft services, preventive maintenance, vendor SLAs, and issue-free daily operations.
• Manage relationships with building owners/landlords; handle escalations, negotiations, and building-related issues tactfully.
• Partner with the Client Experience team to ensure consistent service quality, low escalations, and client satisfaction.
  

Business & Operational Ownership

• Hire, lead, and mentor operations executives, vendors, and support teams to maintain service excellence.
• Maintain dashboards, business updates, and monthly reviews for founder visibility and decision-making.
• Identify operational gaps, implement improvements, and drive efficiencies in cost, time, and service quality.
  

Required Skills & Experience

• 3–7 years of experience in

  co-working / managed office operations, workspace launches, facility operations, or centre management

  .
• Proven track record of launching new centres or managing large co-working spaces end-to-end.
• Strong project management, vendor management, stakeholder handling, and multi-team coordination skills.
• Ability to think like an entrepreneur — solve problems, take decisions, and run operations with ownership.
• Excellent communication, people skills, and ability to present with clarity to founders and clients.
• High execution bias — thrives in a fast-paced environment with minimal hand-holding.
  

Success Metrics (KPIs)

• On-time launch & quality of new centre handovers

• Client onboarding & offboarding experience scores

• Reduction in escalations & operational gaps across centres

• Service SLA adherence & repeat issue prevention

• Operational cost efficiency and vendor performanceRole & responsibilities