3 Sop Implementation Jobs

Control Tower Location-Bangalore About Loadshare: Loadshare Networks is a technology-driven new-age logistics company. We are building an asset light integrated logistics network stitching together SMEs in the logistics sector using a proprietary technology platform. Our technology platforms power all legs of transportation for some of India's largest clients through deep integrations: - On intra city logistics, our tech drives food delivery, quick commerce, e-commerce and grocery for all the majors. - Our intercity technology powers part truck Load, full truck load, linehaul and warehousing for large enterprises. We also build strong supply facing apps and platforms for digitizing lakhs of delivery riders, fleet owners and transporters to build out a fully connected supply chain ecosystem. Founded in 2017, we are a Series C startup backed by Tiger Global, Matrix Partners, Stellaris, CDC and other marquee names. Our tech platform handles half a million shipments a day. We believe there's a 20X opportunity ahead of us in the next few years, and tech is at core for helping us capture this opportunity. Our founders are Raghuram Talluri (CEO, ex- Myntra, McKinsey), Pramod Nair (CTO, ex- Freecharge, Snapdeal, MartMobi) and Rakib Ahmed (Co-Founder, ICICI, Lunate Technologies). Our founding team comprises smart and driven folks from Bain, BCG, Snapdeal, Kearney, DHL, EY and ex-entrepreneurs. To know more about us, visit www.loadshare.net. About the Role: We are seeking a highly driven and analytical Control Tower person to lead cross-functional initiatives focused on improving customer experience, driving operational excellence, and scaling business processes for one of our Quickcommerce clients. The ideal candidate will play a critical role in designing, implementing, and enforcing SOPs to resolve live order issues, perform root cause analyses, and improve operational metrics. Job Responsibilities: 1. Design and implement SOPs to address and resolve live order queries effectively. 2. Establish protocols for thorough on-ground root cause analysis (RCA) and ensure team adherence. 3. Monitor key metrics related to order delivery and customer satisfaction, and drive continuous improvement. 4. Collaborate with cross-functional teams to identify recurring issues and eliminate them at the source. 5. Create feedback loops from ground issues to optimize processes and reduce escalations. Qualification & Experience:- 2-3 years of experience in a similar role, preferably in logistics or customer operations. Strong SOP creation and process enforcement skills. Prior experience in resolving customer queries or issues in real time. Results-oriented with a focus on continuous improvement and metric ownership. Comfortable working in fast-paced, ambiguous, and unstructured environments.

Job Title: Admin Manager Industry: Co-Working Space Experience Required: 2+ Years Job Summary: We are seeking a proactive and detail-oriented Admin Manager with 2+ years of experience in the co-working space industry to oversee and manage daily administrative operations. The ideal candidate will be responsible for ensuring smooth business operations, maintaining facilities, coordinating with vendors, managing front-desk operations, and delivering an exceptional member experience. Key Responsibilities: 1. Facility Operations & Maintenance Oversee the day-to-day functioning of the co-working space to ensure it is clean, well-maintained, and fully operational. Manage housekeeping, security, front desk, pantry, and maintenance teams. Conduct regular inspections and audits to identify areas for improvement. Liaise with vendors for timely resolution of facility issues (HVAC, plumbing, electrical, etc.). 2. Administration & Office Management Manage administrative functions including procurement of office supplies, maintenance of records, and inventory tracking. Ensure effective communication systems, IT support, and office utilities are functioning smoothly. Maintain standard operating procedures (SOPs) and implement administrative policies across the property. 3. Client & Member Relations Serve as the primary point of contact for tenants and members for administrative support. Ensure high standards of customer service and experience. Handle escalations and grievances in a timely and professional manner. Assist in onboarding new clients and facilitating seamless move-ins and move-outs. 4. Vendor & Contract Management Negotiate and manage contracts with service providers and vendors. Monitor vendor performance to ensure services meet contractual obligations and standards. Process vendor invoices and coordinate with finance for timely payments. 5. Oversee day-to-day administrative and operational functions across co-working locations. Supervise front desk staff and support teams to ensure a high standard of customer service. Manage office supplies, maintenance schedules, and service contracts with vendors. Maintain a clean, safe, and efficient workspace for all members and employees. Monitor budgets, expenses, and facility-related expenditures. Ensure compliance with health, safety, and company policies. Maintain accurate records of memberships, billing, contracts, and licenses. Act as the primary point of contact for existing and prospective clients Identify and resolve any repair or maintenance issues promptly Maintain logs for maintenance activities and service history Key Requirements: Bachelors degree in Business Administration, Management, or related field. Minimum 2 years of experience in administration, preferably in a co-working or hospitality environment. Strong communication and organizational skills. Excellent multitasking and problem-solving abilities. Familiarity with office management tools and co-working management software Customer-centric approach and a keen eye for detail. Ability to work independently and manage a team. Preferred: Prior experience in managing co-working spaces or flexible work environments. Basic accounting or finance knowledge. Understanding of lease/licensing agreements and vendor contracts.

Roles and Responsibilities Lead internal audit activities, including planning, execution, reporting, and follow-up on audit findings. Conduct risk-based audits across various departments to identify areas of improvement. Develop and implement SOPs for internal auditing processes. Collaborate with stakeholders to resolve audit issues and improve overall business performance. Ensure compliance with regulatory requirements and industry standards. Desired Candidate Profile 3-10 years of experience in internal audit or related field. Strong understanding of department audit principles and practices. Proficiency in implementing SOPs for internal auditing processes. Ability to lead teams effectively during project execution phases.