The GRE - Sales is responsible for welcoming guests, ensuring a seamless and personalized experience during their visit, while also actively promoting the resort s offerings to maximize sales opportunities. This hybrid role combines guest relations with sales functions, making it essential in enhancing guest satisfaction and achieving revenue targets.

Key Responsibilities:

Guest Relations:

Greet and welcome guests in a warm, courteous manner.
Handle guest queries, feedback, and concerns with professionalism and empathy.
Maintain positive guest relations throughout their stay or visit.
Maintain an up-to-date knowledge of resort facilities, packages, and promotions.

Sales Support:

Actively promote day outing packages, rooms, banquet/event spaces, and F&B offerings.
Assist in converting walk-in inquiries into confirmed bookings.
Maintain and update guest profiles to support future marketing and sales efforts.
Upsell services such as spa treatments, event add-ons, and dining upgrades.

Coordination:

Liaise with Sales, Reservations, and F&B departments to ensure smooth execution of bookings.
Ensure all guest preferences and special requests are communicated and fulfilled.

Follow-Up & Reporting:

Collect feedback and reviews from guests post-visit for quality assurance and brand building.
Generate daily guest reports and support the sales team with relevant data.

Qualifications & Skills:

A degree/diploma in Hospitality, Sales, or related fields.
Experience in guest relations or hospitality sales.
Excellent communication and interpersonal skills.
Friendly personality with a flair for sales and relationship building.
Knowledge of CRM systems or Property Management Systems is a plus.
Comfortable with targets and cross-functional coordination.
Must be willing to travel locally for meetings and client visits.

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Guest Relations Executive (GRE) Sales