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Cognizant
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Service Manager

Service Manager

Cognizant

10 - 12 years

35 - 50 Lacs

gandhinagar

Posted:3 months ago| Platform:

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Skills Required

c# rest service quality web application service management customer service javascript microservices sql plsql customer support spring spring boot angular node.js java service delivery incident management service improvement asp.net html communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Service Manager role is pivotal in ensuring seamless service delivery and operational excellence within our organization. With a focus on hybrid work model the candidate will leverage their expertise in Angular Spring Boot Microservices and Core Java to drive impactful solutions. This position requires a minimum of 10 years of experience and offers the opportunity to contribute significantly to our companys growth and societal impact.

Responsibilities

Oversee the development and implementation of robust service solutions using Angular 2
8 and Spring Boot to enhance operational efficiency and client satisfaction.
Coordinate with cross-functional teams to ensure the integration of Microservices architecture promoting scalability and reliability in service delivery.
Provide technical guidance in Node JS and Spring Core ensuring the alignment of service solutions with business objectives.
Lead the design and execution of REST Web Services facilitating seamless communication and data exchange across platforms.
Manage the deployment and maintenance of Core Java applications ensuring optimal performance and user experience.
Collaborate with database teams to utilize PL/SQL for effective data management and reporting supporting informed decision-making.
Implement best practices in service management to optimize resource utilization and minimize downtime.
Monitor service performance metrics identifying areas for improvement and implementing corrective actions to enhance service quality.
Drive innovation in service delivery by staying updated with industry trends and emerging technologies.
Facilitate training sessions for team members to ensure skill development and adherence to service standards.
Develop and maintain comprehensive documentation for service processes and protocols ensuring transparency and consistency.
Engage with stakeholders to gather feedback and incorporate it into service improvement strategies.
Support the hybrid work model by ensuring effective communication and collaboration among remote and onsite team members.

Qualifications

Possess extensive experience in Angular 2
8 demonstrating proficiency in developing dynamic web applications.
Have a strong background in Spring Boot and Microservices showcasing the ability to create scalable and efficient service solutions.
Exhibit expertise in Node JS and Spring Core contributing to the development of high-performance applications.
Demonstrate proficiency in REST Web Services ensuring seamless integration and data exchange.
Hold a solid foundation in Core Java enabling the creation of reliable and user-friendly applications.
Show adeptness in PL/SQL supporting effective data management and analysis.
Display a commitment to continuous learning and adaptation to new technologies and methodologies.

Certifications Required

Certified Java Programmer Spring Professional Certification Angular Developer Certification

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Service Manager