Job Overview: As a Service Advisor, you will be responsible for providing exceptional customer service and generating revenue by automotive service and repair work to customers. You will be the primary point of contact for customers, providing them with technical advice and guidance on their vehicle's service needs. The successful candidate must have strong technical ability, excellent communication skills, and a customer-focused approach. Key Responsibilities: 1. Attend customers and consult with them on their vehicle's service needs, providing technical advice and guidance on recommended repairs and maintenance. 2. Manage the service schedule, ensuring that all work is completed on time and to a high standard. 3. Generate revenue by service and repair work, and upselling additional services as required. 4. Maintain accurate and up-to-date records of all customer interactions and service work. 5. Ensure that customer satisfaction levels are high, and that customer complaints are addressed in a timely and effective manner. 6. Collaborate with the Service Manager and technicians to ensure that work is completed efficiently and to a high standard. Qualifications: 1. Experience in a similar role in the automotive industry, preferably in a dealership environment. 2. ITI/ B.Tech/ Diploma in Automobile is required. 3. Strong technical knowledge and ability, with experience in automotive service and repair work. 4. Excellent communication and interpersonal skills, with the ability to build rapport and relationships with customers. 5. Strong sales and negotiation skills, with the ability to upsell and promote service and repair work effectively.,
As an individual from the Automotive industry, you are expected to possess a background in the Automobile sector. Your role will require you to demonstrate strong communication, negotiation, and interpersonal skills. It is essential to exhibit traits of competitiveness and confidence in order to effectively manage and handle a team within the organization. Meeting team targets is a key aspect of this role, and you will be responsible for ensuring that these objectives are achieved. Your primary responsibilities will include the management and supervision of the team under your charge. You will need to evaluate the needs of customers effectively and work towards meeting the sales targets set for the team. Attending meetings, sales events, and training sessions will also be part of your regular routine in order to stay updated with the latest industry trends and strategies.,
As an Accounts Executive, your main responsibility will be to support the Accounts Manager in overseeing the financial operations and maintaining accurate financial records. You will play a crucial role in ensuring the financial health of the dealership by providing financial guidance and assistance to the management team. Your key duties will include preparing financial statements, reports, and updates for the management team, as well as ensuring compliance with accounting standards and regulations. You will also be involved in managing relationships with banks and financial institutions, overseeing cash flow, and collaborating with other departments to align financial goals with business objectives. To qualify for this role, you should have a Bachelor's degree in Accounting, Finance, or a related field. Previous experience in accounting or finance, particularly in the automotive industry or dealership environment, would be beneficial. Strong knowledge of accounting principles, practices, and procedures is essential, along with excellent attention to detail and accuracy. Proficiency in accounting software such as Tally and Microsoft Office applications is required, as well as exceptional communication and interpersonal skills.,
As a Customer Relationship Executive, your main responsibility will be managing relationships with customers to ensure a positive experience from sales to post-sales. Your primary objective is to assist CRM in establishing long-lasting relationships with customers, fostering loyalty, and encouraging retention. Your key responsibilities will include providing exceptional customer service to both new and existing customers, addressing customer inquiries and complaints promptly and effectively, supporting the Customer Relationship Manager for smooth operations, conducting follow-up calls and emails to guarantee customer satisfaction, collaborating with the sales team to facilitate a seamless sales process and customer handover, conducting customer surveys to gather feedback for improvement, developing and maintaining customer databases, and working with sales teams to enhance customer retention strategies. To excel in this role, you should have experience in customer service within an automobile dealership, possess excellent communication and interpersonal skills, hold a minimum educational qualification of Graduation, be capable of working efficiently in a fast-paced environment and meeting deadlines, preferably have knowledge of the automotive industry and dealership operations, and familiarity with customer database management would be advantageous.,
As an Automotive professional, you should possess the following qualifications: - Background in the Automobile industry - Strong communication, negotiation, and interpersonal skills - Competitive and confident nature - Ability to manage and lead a team - Capability to meet team targets Your role will involve the following responsibilities: - Handling and managing a team effectively - Evaluating customers" needs to provide appropriate solutions - Meeting and exceeding team sales targets - Attending meetings, sales events, and training sessions to enhance skills and knowledge.,
As a Service Manager, you will be responsible for managing the entire workshop operation and ensuring that revenue targets are met while maintaining high levels of customer satisfaction. You will be responsible for leading a team of technicians, service advisors, and support staff to deliver high-quality automotive service and repair work. The successful candidate must have strong technical ability and excellent leadership and communication skills. - Manage the regular operations of the workshop, including scheduling, workflow, and quality control. - Develop and maintain a strong customer service culture, ensuring that customer satisfaction levels are high and that customer complaints are addressed in a timely and effective manner. - Lead and develop a team of service advisors, technicians, and support staff, ensuring that they are motivated, engaged, and well-trained. - Maximize workshop revenue by driving service and repair work, upselling services, and ensuring that technicians are productive and efficient. - Ensure that workshop productivity and efficiency targets are met, and that all work is completed to a high standard and within specified time frames. - Ensure that workshop equipment and tools are maintained and serviced regularly, and that health and safety regulations are adhered to. - Ensure that all work carried out in the workshop is compliant with manufacturer and dealership policies and procedures. - Keep up-to-date with industry developments and trends, and implement best practices to improve workshop performance. Qualifications: - Experience in a similar role in the automotive industry, preferably in a dealership environment. - Strong technical knowledge and ability, with experience in automotive service and repair work. - ITI/ B.Tech/ Diploma in Automobile is required. - Excellent leadership and communication skills, with the ability to manage and motivate a team effectively. - Knowledge of industry regulations, health and safety standards.,
As an Accounts Executive, your role involves assisting the Accounts Manager in managing the financial operations of the dealership. Your primary responsibility is to ensure the accuracy and maintenance of financial records to support the financial health of the dealership. Your support will extend to providing financial guidance to the management team. Key Responsibilities: - Prepare financial statements, reports, and provide regular updates to the management team - Ensure compliance with accounting standards and regulations, and assist in tax return preparation and filing - Manage relationships with banks and financial institutions, overseeing cash flow management - Collaborate with other departments to align financial goals with business objectives Qualifications: - Bachelor's degree in Accounting, Finance, or a related field - Experience in accounting or finance, preferably in the automotive industry or dealership environment - Strong knowledge of accounting principles, practices, and procedures - Attention to detail and accuracy - Proficiency in accounting software (Tally) and Microsoft Office applications - Excellent communication and interpersonal skills,