rudraautomobilespvtltd

Job Title: Service Manager – Two Wheeler Location: Barddhaman, West Bengal Experience Required: Minimum 8 years in Two Wheeler Service Operations Job Responsibilities: Manage complete service operations of the two-wheeler workshop at Barddhaman Ensure smooth day-to-day functioning of the service department Achieve service revenue, customer satisfaction (CSI), and productivity targets Lead, train, and supervise service advisors, technicians, and support staff Monitor job cards, service TAT, workshop efficiency, and quality standards Handle customer complaints and escalations effectively Coordinate with spare parts, warranty, and service teams Ensure compliance with company and OEM service processes Prepare and review daily, weekly, and monthly MIS reports Key Requirements: Minimum 8 years of experience in Two Wheeler Service / Workshop Management Strong technical knowledge of two-wheelers Proven experience in team handling and workshop operations Good communication and customer-handling skills Knowledge of warranty processes and spare parts management Basic computer knowledge (Excel, DMS, email) Preferred Candidate Profile: Experience as Service Manager / Workshop Manager in a two-wheeler dealership Result-oriented with a focus on customer satisfaction Good knowledge of the local Barddhaman market * * Contact number: 9046224203 Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹49,769.73 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person