ITF Manager

Teleperformance (TP)

5 - 10 years

7 - 12 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

service quality operational risk mentoring auditing coaching aml risk management risk assessment operations management anti money laundering internal control customer service training internal audit customer support kyc recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures
Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce report to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems
Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines
Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities
Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise
Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department
Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction
Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility

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