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8.0 years

0 Lacs

Gurgaon

Remote

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Job Summary: We are seeking a dynamic and experienced Service Management Manager to lead critical IT Service Management functions with a strong emphasis on Incident, Change, Problem , Service Delivery and Transition Management . The role requires deep experience supporting Managed Services customers in a 24x7 environment , with proven expertise in planning and executing seamless service transitions. Key Responsibilities: ITSM Operations Manage the end-to-end lifecycle of Incident, Change, and Problem Management in accordance with ITIL best practices. Drive timely resolution of high-impact incidents and ensure effective communication with stakeholders. Conduct post-incident reviews, root cause analysis (RCA), and implementation of corrective and preventive actions. Own the Change Management process including impact analysis, risk assessments, and CAB facilitation. Monitor compliance and effectiveness of Problem Management activities and trend analysis. Service Delivery Management: Act as the Single Point of Contact (SPOC) for service delivery to managed services clients. Ensure consistent and high-quality service delivery aligned with contractual SLAs and KPIs. Develop and maintain service delivery plans , monitor performance, and lead service reviews. Collaborate with internal teams (operations, engineering, NOC, SOC, etc.) to ensure timely service fulfillment. Track and manage service risks, issues, and escalations proactively. Drive continuous service improvement initiatives and manage service enhancement projects. Work closely with business stakeholders to understand client expectations and translate them into operational deliverables. Maintain customer satisfaction by ensuring operational transparency, responsiveness, and value-added services. Client & Service Management: Act as the primary interface for Managed Services customers , ensuring consistent and high-quality service delivery. Lead service governance meetings, SLA compliance reporting, and continuous service improvement initiatives. Build strong customer relationships and manage expectations effectively in a 24x7 support model. People & Process Management: Lead and mentor a team of ITSM process owners and coordinators. Establish, document, and refine operational processes to meet changing business needs. Provide ITSM tool and process training to internal teams and clients as needed. Expanded Responsibilities – Transition Management: Lead Service Transitions from project phase to operations, including greenfield setups, technology migrations, and onboarding of new clients or services. Develop comprehensive transition plans , including timelines, resource allocation, cutover strategies, risk management, and communication protocols. Conduct Due Diligence and Discovery workshops to assess service scope, infrastructure, tools, and operational maturity. Collaborate with solution architects, delivery managers, and SMEs to ensure service design and delivery alignment with operational capabilities. Define and track readiness criteria , knowledge transfer milestones, and acceptance criteria for successful go-live. Coordinate handover to operations with detailed documentation (Runbooks, SOPs, escalation matrices). Ensure minimal service disruption and operational continuity during transition activities. Continuously assess and optimize the transition framework to improve efficiency and effectiveness for future engagements Required Skills and Qualifications: 8+ years of experience in IT Service Management roles, with 3+ years specifically in Service Delivery & Service Transition . Strong expertise in Incident, Change, and Problem Management processes. Demonstrated experience in managing 24x7 operations for large Managed Services accounts. Solid understanding of ITSM tools like ServiceNow, BMC Remedy, or equivalent . ITIL v3 or v4 Foundation certification (Intermediate or Expert preferred). Experience in handling transitions for multi-tower or multi-client environments . Strong stakeholder management, communication, and negotiation skills. Ability to work in dynamic environments with tight deadlines and high customer expectations. Preferred Qualifications: Experience working with global delivery models and geographically dispersed teams. Exposure to cloud migrations, hybrid infrastructure environments, or digital transformation programs. PMP, PRINCE2, or any transition/project management certification is a strong plus. "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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1.0 years

0 - 0 Lacs

Gurgaon

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Looking for candidates with good communication skill Good English both written and verbal Job Type: Full-time Pay: ₹18,000.00 - ₹28,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Experience: Customer relationship management: 1 year (Required) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Work Location: In person

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8.0 years

0 Lacs

India

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Job Introduction: Job Title: Fire Officer Department: Fire & Safety / Risk Management Reports To: Site In-charge / Facility Manager / G4S Fire & Safety Head Company: G4S Secure Solutions (India) Pvt. Ltd. Position Summary: The Fire Officer is responsible for implementing and overseeing all fire safety measures at the client site. This includes supervising fire protection systems, conducting fire drills, managing emergency responses, ensuring statutory compliance, and training site personnel on fire prevention and life safety protocols. Key Responsibilities: Fire Prevention & Risk Assessment: Conduct regular fire risk assessments of the premises and recommend risk mitigation measures. Ensure fire extinguishers, hydrants, sprinklers, alarms, smoke detectors, and emergency lighting are functional and within service dates. Identify fire hazards and take proactive steps to eliminate them. Fire System Maintenance Oversight: Monitor daily, weekly, and monthly testing schedules of fire protection and detection systems. Ensure AMC vendors conduct proper inspection and maintenance of fire panels and suppression systems. Maintain up-to-date records of fire equipment inspections and servicing. Emergency Preparedness & Response: Act as the on-site commander during fire incidents or drills. Lead firefighting operations, emergency evacuation, and first-aid response. Maintain liaison with local fire stations and emergency services. Drills, Training & Awareness: Conduct periodic fire drills and mock evacuations in coordination with the client and facility teams. Train security personnel, facility staff, and occupants on: Use of fire extinguishers Evacuation procedures Emergency reporting and assembly points Display fire evacuation maps and ensure fire exits are accessible and marked. Documentation & Reporting: Maintain site fire safety manuals, incident logs, and fire drill reports. Prepare and submit fire safety compliance reports to G4S and client stakeholders. Support audits and inspections by local authorities or internal compliance teams. Regulatory Compliance: Ensure compliance with applicable fire safety norms under NBC, Factories Act, Fire Services Acts, etc. Assist the client in obtaining/renewing NOC from Fire Department (if applicable). Maintain updated knowledge of national and state-level fire safety laws. Eligibility Criteria: Education: 12th Pass (Mandatory) Diploma / Degree in Fire Safety Engineering or Fire Technology from a recognized institute (e.g., NFSC, IFE, NIFE, etc.) Experience: 3–8 years of experience in fire & safety, preferably in industrial, commercial, or high-rise sectors. Prior experience as Fireman, Fire Supervisor, or Fire Officer in PSU/Defense/Fire Dept. is highly desirable. Age: 25 to 50 years Medical Fitness: Must be physically fit to carry out firefighting and emergency duties. Skills & Competencies: Expert knowledge of fire protection systems (hydrants, FM-200, CO₂ systems, VESDA, etc.) Excellent crisis management and decision-making skills Strong leadership, communication, and coordination abilities Familiarity with statutory fire safety regulations Ability to train and mentor ground staff Working Conditions: 8 or 12-hour shifts depending on site size and risk category Duty in control rooms, utility areas, or across site premises during patrols Required to wear prescribed fire safety gear and PPE May be on 24x7 emergency call duty Remuneration & Benefits: As per company pay structure aligned with Skilled/Highly Skilled category under applicable Minimum Wages ESI, PF, Bonus, Leave, and Gratuity as per G4S policy Risk allowances or additional pay for high-risk sites may be applicable Career Growth Path: Fire Officer → Fire & Safety Supervisor → Site Fire & Safety Manager → Regional Fire & Risk Manager → National Fire Safety Lead Job Responsibility: The Ideal Candidate: Show more Show less

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0 years

1 - 3 Lacs

Kharkhauda

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# Free post Designation: Network Technician Location: Kadkhoda Qualification: Diploma, BCA, BTech, BE, BSc, MCA, Experience: 2 + years of experience Mandatory**Skills: CCNA, Key Roles & Responsibilities Install and configure network equipment such as routers, switches, firewalls, and access points. Monitor network performance to ensure system availability and reliability. Diagnose and resolve hardware, software, and other network/system issues. Maintain documentation of network configurations, cabling layouts, and systems inventories. Assist with network upgrades, migrations, and infrastructure projects. Collaborate with IT staff and other departments to support technology needs. Implement and enforce security measures to protect data, software, and hardware. Provide technical support for end-users and respond to network-related service requests Job Type: Full-time Benefits: Health insurance Provident Fund Work Location: In person

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8.0 years

8 - 9 Lacs

Gurgaon

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You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join the exciting journey of establishing the new India Data Office at American Express India! This dynamic function will play a pivotal role in harnessing third-party data and transforming it to fuel priority use cases, regulatory reporting, driving innovation and growth. With a strong focus on Data Management and Governance, you'll ensure compliance with American Express's data, risk, and privacy policies while collaborating closely with Business, Technology, and 3rd Party teams to launch cutting-edge products in the Indian market. The India Data Office will be accountable to Amex’s International Credit Services Data Office. Be part of a team that is shaping the future of data at American Express India and making a significant impact! How will you make an impact in this role? Skilled Manager – Data Management to manage data ingestion/transformation products determined in consultation with business teams, use case owners and external service providers Manage data migration/ingestion products (i.e., data pipelines, essential data quality and controls such as selected CDEs, BnC) determined in consultation with business, use case owners and third-party vendor. Ensure appropriate user access, data quality, integrity, and compliance with regulatory requirements. Leading optimization of data product backlogs, efficiently translate business needs into requirements on Rally and articulate it clearly to the scrum teams. Stakeholder management and collaboration across a wide range of partners including Product, Technology and Governance. End to End program management including handling project status, managing, and raising risks and issues. Managing data transformation data products (i.e., data transformation routines and support use case owners map their requirements to Lumi SOR tables). Leading a team of data engineers and scientists to drive modernization of Individual platforms with the target to improve the quality and availability of data and linkages for Individual Entities Engaging with use case owners, product managers and partners to ensure smooth delivery of end-to-end product and capability, identifying needs, opportunities, and gaps Minimum Qualifications 8+ years Data Management and/or Product Owner in building and launching data capabilities. Bachelor’s or master’s degree in information technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification Prior experience with third parties required. Experience with data pipelines, ETL/ELT, data warehousing and cloud-based platforms. Strong leadership experience in leading/creating high performing teams with diverse skills. Strong quantitative skills with hands on experience in analyzing large amounts of data and data flows to identify patterns/insights and generate useful recommendations with high value. Ability to compile, summarize, communicate, and present findings with senior leadership. Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles. Preferred Qualifications Domain knowledge of Payment Card business (Accounts receivables, Loyalty, AML etc.) preferred. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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0 years

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Panchkula

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Job description Location : Sector 20, Panchkula Fresher Only (male candidate) Contact No. - 90566-27340 Work from Office Job Type: Full-Time Night Shift Responsibilities: Handle inbound/outbound customer calls professionally Provide exceptional service, address inquiries, and resolve issues promptly Maintain records and collaborate with the team for efficient support Requirements : High school diploma or equivalent; Bachelor's degree preferred Excellent English communication skills Strong problem-solving and computer proficiency Flexibility for USA shifts. Benefits: Comprehensive training and growth opportunities Positive work environment and benefits package Engaging employee activities How to Apply: Send your resume and cover letter to hire@dazonn.com or contact at 90566-27340 with the subject line "BPO Customer Care Executive - USA Shift (English Speaking)". Only shortlisted candidates will be contacted. Note: Candidates must be eligible to work in Peer Muchalla. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Health insurance Schedule: Monday to Friday Night shift US shift Language: English (Required) Work Location: In person

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6.0 years

3 - 8 Lacs

Gurgaon

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Job Title: Commercial Manager – Surface & Domestic Air Cargo Logistics Location: Gurugram Department: Commercial / Operations Reporting To: Director – Supply Chain Experience: 6–12 years Industry: Logistics, Transportation, Supply Chain, Cargo Operations Job Summary: We are seeking an experienced and results-driven Commercial Manager to oversee all commercial and contractual aspects of our Surface and Domestic Air Cargo Logistics operations. The ideal candidate will be responsible for managing vendor and customer relationships, contract administration, cost control, ERP compliance, and payment cycles, ensuring smooth execution of operational and financial processes across the business. Key Responsibilities: v Vendor Management Lead negotiations for surface transporters, air cargo partners, and franchise Partner. Draft and manage Vendor Service Agreements ensuring compliance and service-level adherence. Track and process vendor payments , coordinate with Finance, and manage vendor reconciliation . Periodically evaluate vendor performance, cost-effectiveness, and service quality. v Warehouse & Asset Leasing Negotiate and finalize warehouse lease agreements , ensuring favorable terms and renewals. Coordinate with legal and property consultants to ensure lease compliance and documentation. v Customer Management Prepare and manage Customer Agreements , including rate contracts, SLAs, and billing terms. Coordinate with Sales and Finance for customer receivables tracking and follow-ups. Handle customer payment reconciliation and support audits with accurate documentation. v ERP & Process Control Maintain accurate contract and transaction records in the company’s ERP system . Ensure proper tagging of purchase orders, invoices, contracts, and billing within the system. Conduct periodic checks and reconciliations to ensure data consistency and commercial compliance. Key Skills & Competencies: Strong negotiation, documentation, and contract management skills In-depth knowledge of logistics, air cargo, and transportation pricing structures Sound understanding of vendor and customer financial cycles Proficiency in ERP systems Excellent communication and stakeholder management skills Analytical mindset with strong reconciliation and reporting capabilities Qualifications: Bachelor's degree in Commerce, Business Administration, Logistics, or related field MBA or PGDM (preferred) 6+ years of experience in commercial roles within logistics/transportation/supply chain Why Join Us? Opportunity to work with a fast-growing logistics and supply chain company Exposure to multi-modal cargo operations (Surface + Air) Leadership role with high impact on business performance Job Types: Full-time, Part-time Pay: ₹34,000.00 - ₹50,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Work Location: In person

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0 years

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Gurgaon

Remote

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Additional Information Job Number 25100283 Job Category Reservations Location CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India, 122002 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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2.0 - 4.0 years

0 - 0 Lacs

Gurgaon

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Customer Service Executive, Luxury Car After-Sales - Service Profile Location: [Sector 53 , Gurugram] Are you passionate about delivering exceptional service and creating unparalleled experiences for discerning clientele? Do you have a deep appreciation for luxury automobiles and a knack for anticipating customer needs? We are seeking a highly motivated and customer-focused Customer Service Executive to join our after-sales service team,specializing in luxury cars. In this pivotal role, you will be the primary point of contact for our valued luxury car owners, ensuring their after-sales service journey is seamless, efficient, and truly premium. You will combine your strong communication skills with a comprehensive understanding of automotive service processes to provide an elevated level of support and satisfaction. Responsibilities: Client Relationship Management: Build and maintain strong, lasting relationships with luxury car owners, acting as their dedicated point of contact for all service-related inquiries and needs. Service Appointment Coordination: Efficiently schedule and manage service appointments, ensuring optimal utilization of workshop resources and convenience for clients. Service Consultation & Upselling: Proactively identify client needs and educate them on recommended services, maintenance plans, and genuine parts, ensuring their vehicles remain in peak condition. Communication & Updates: Provide regular, transparent, and proactive updates to clients regarding the status of their vehicle's service, estimated completion times, and any unexpected developments. Complaint Resolution: Expertly handle and resolve customer concerns or complaints with empathy, professionalism, and a commitment to achieving mutually satisfactory outcomes. Documentation & Record Keeping: Maintain accurate and detailed records of all customer interactions, service histories, and follow-up actions in our CRM system. Cross-Functional Collaboration: Liaise effectively with service technicians, parts departments, and sales teams to ensure a cohesive and high-quality customer experience. Brand Representation: Act as a brand ambassador, upholding the highest standards of professionalism, integrity, and luxury service synonymous with our brand. Market Feedback: Gather and relay customer feedback to management, contributing to continuous improvement of our service offerings and customer experience strategies. Qualifications: Bachelor's degree in Business Administration, Hospitality Management, Automotive Technology, or a related field preferred. Minimum of 2-4 years of experience in a customer service role, preferably within the luxury automotive, hospitality, or high-end retail sectors. Demonstrated passion for luxury automobiles and a basic understanding of automotive service and maintenance. Exceptional interpersonal and communication skills, both written and verbal, with the ability to articulate technical information clearly and concisely to non-technical individuals. Strong problem-solving abilities and a proactive approach to anticipating and addressing customer needs. Proven ability to work effectively in a fast-paced, high-pressure environment while maintaining a calm and professional demeanor. Proficiency in using CRM software and other relevant business tools. A meticulous attention to detail and strong organizational skills. Ability to work independently and as part of a collaborative team. Fluency in English; additional languages are a plus. What We Offer: An opportunity to work with a prestigious luxury automotive brand. Competitive salary and benefits package. Ongoing training and professional development opportunities. A dynamic and supportive work environment.1 The chance to make a significant impact on our customer satisfaction and brand reputation. If you are a service-oriented individual with a flair for luxury and a commitment to excellence, we encourage you to apply share your resume at - naina.jain@myluxurycart.com . Join us in delivering an unparalleled after-sales experience to our esteemed clientele. Job Type: Full-time Pay: ₹11,633.17 - ₹31,928.78 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Weekend availability Work Location: In person Expected Start Date: 01/07/2025

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1.5 - 3.0 years

6 - 10 Lacs

Gurgaon

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Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. About PTC (NASDAQ: PTC) PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it. Job Title- Product Specialist ( Technical Support Engineer) Job Location: Gurgaon About Role: In this role, you will be a trusted technical advisor to our customers and management. You will be working with a highly skilled and experienced Servigistics Technical Support team who are the voice of our customers. You will work cross-functionally; advocating on the customers behalf to ensure a positive customer experience. Day-To-Day: Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations Provide solutions and/or workarounds to resolve difficult/complex technical issues Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions Provide support for customer escalated cases, if required Ensure continuous knowledge transfer and customer self-help; by documenting developed solutions that are aligned with our KCS best practices and standards Take responsibility for continuous improvement and development by participating in training/workshops as required Manage assigned cases; utilizing Sales Force to track, document, monitor, and communicate customer expectations, issues, status, action items, and deliverables Practice and support our ISO 9000 processes Provide backline support by collaborating, assisting, and sharing knowledge with local and cross functional teams as needed Work with peers worldwide to provide first class support for mission-critical customer issue Address enterprise down situations with utmost priority to ensure high availability of Application services provided to customers as per the defined SLA.. Preferred Skills and Knowledge: Experience with SQL for Oracle and SQL Server databases Working knowledge of ETL tools like Informatica/IICS/Kettle (Pentaho Data Integration) to help resolve issues with the nightly batch jobs. Experience with Open-Source Technology (such as Apache Web-Server, Apache Tomcat) Solid understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades Experience in implementation or support of enterprise business applications on Java technology Preferred Experience: Available to work 24x7 and willingness to support weekend shifts when scheduled Exposure to implementation, support, consulting, or development in enterprise business applications. Strong troubleshooting and diagnostic ability, tuning and/or changing complex applications to optimize the product to perform to customer expectations Exposure to enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware) Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible Basic Qualifications: Bachelor’s degree in Computer Science, Information Technology, or Engineering with 1.5 to 3 years of work experience. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

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7.0 years

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Gurgaon

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Meta is seeking a Client Partner to evangelize and drive adoption of Meta's performance and brand building solutions to leading players in the Tech & Health vertical This individual contributor position reports to Vertical Head for Gaming Tech and Health and works closely with a Client Solutions Manager & other cross functional partners to drive Meta’s cutting edge solutions.The ideal candidate will have experience working with the Tech / D2C Health, or any digital native Industry. He or she should have analytical skills, priority management, and stakeholder management. Experience collaborating with cross-functional partners and influencing key decision-makers are critical for success here. This is an opportunity to be part of a growing team, critical to Meta India success. Client Partner, Tech & Health Responsibilities: This role manages and nurtures long term relationships with key stakeholders with large advertisers and will lead Meta's foray in these accounts Analyze and understand industry variables and articulate role of Meta in client’s marketing/business objectives Develop and execute the vertical strategy to ensure growth and achievement of revenue on key products in the book of accounts Create and deliver compelling Meta proposition using client industry knowledge, market trends, and case studies to clearly communicate the Meta platform value proposition and inspire action Ensure that our clients receive the highest level of sales and operational customer service, and be the voice of the vertical in the organization Exceed sales, new customer acquisition, customer satisfaction, and pricing and yield goals Collaborate with internal, cross market/regional teams to ensure product improvement, transfer knowledge, improving process/client relationship Minimum Qualifications: 7+ years of experience in Marketing/ Brand/ Product Management/ Sales Proven and consistent track record of executing against aggressive growth strategies and delivering sales targets in excess of company expectations An entrepreneurial mindset and experience of setting up projects/businesses combined with a ‘hands on’ approach Resilience to drive agenda in the face of challenging environment Analytical skills to break a marketing problem down to solutions and impact measurement, to effectively manage time, reach decision-makers and quickly determine opportunity potential Knowledge of media, digital advertising and agencies Proven leadership experience to influence CXO level About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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7.0 years

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Telangana, India

Remote

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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The Genesys Data & Analytics Team The Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. The IT Manager of Analytics plays a pivotal role within the Enterprise Data & Analytics organization at Genesys. This role is responsible for leading a team of analysts and driving delivery of impactful analytics solutions that support enterprise functions including sales, finance, marketing, customer success, and product teams. This leader will oversee day-to-day analytics operations, coach and mentor a team of analysts, and collaborate closely with stakeholders to ensure alignment of analytics deliverables with business goals. The ideal candidate brings hands-on analytics expertise, a passion for data storytelling, and a track record of managing successful analytics teams. This position offers flexible work arrangements and may be structured as either hybrid or fully remote Responsibilities Lead and mentor a team of analytics professionals, fostering a collaborative and high-performing culture. Promote & drive best practices in analytics, data visualization, automation, governance, and documentation. Translate business needs into actionable data insights through dashboards, visualizations, and storytelling. Partner with enterprise functions to understand goals, define key metrics, and deliver analytics solutions that inform decision-making. Manage and prioritize the team’s project backlog, ensuring timely and quality delivery of analytics products. Collaborate with data engineering and platform teams to ensure scalable and reliable data pipelines and sources. Contribute to the development and maintenance of a shared analytics framework and reusable assets. Advocate for self-service analytics and data literacy across the business. Ensure compliance with data privacy, governance, and security policies. Requirements 7+ years relevant experience with Bachelor's / Master's degree in a natural science (computer science, data science, math, statistics, physics. etc.) Proven ability to lead and inspire analytics teams, delivering results in a fast-paced, cross-functional environment. Strong proficiency in BI and visualization tools (e.g., Looker, Tableau, QuickSight, Power BI). Solid understanding of cloud data platforms and big data ecosystems (e.g., AWS, Snowflake, Databricks). Strong business acumen and the ability to communicate technical concepts clearly to non-technical stakeholders. Experience building and managing stakeholder relationships across multiple departments. Adept at SQL and data modeling principles Experience with statistical scripting languages (Python preferred) Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence). Demonstrates a results-oriented mindset, take thoughtful risks, and approach challenges with humility and a hands-on, resourceful attitude Preferred Qualifications Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable Excellent critical thinking, problem solving and analytical skills with a keen attention to detail. Skilled at running cross-functional relationships and communicating with leadership across multiple organizations Strong team player: ability to lead peers in accomplishment of common goals. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

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0 years

2 - 4 Lacs

Rohtak

On-site

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Circle Manager - Government Business Department Retail Liabilities - Government Business Reporting Relationship Regional Manager - Government Business CM is expected to manage a set of KAM/DM and ensuring that the team is achieving the monthly targets. Must be handling in state head role (GB) in a leading bank Acquisition & servicing of Govt. clients in the field of Municipal Corporations, State Governments, Govt. PF Trusts, Embassies, Gram Panchayats, Govt. Boards & Development Authorities, Defence, Autonomous Bodies etc. Would be responsible for handling transaction & investment banking business like Payments, Collections, Fixed Deposits, FX, Electronic Transfers, Online Payment Gateway, Asset business & other banking & financial products to the Govt clients Create a rapport with the top management of all the clientele Generate leads for other banking products offered by the bank like assets, insurance, TPP etc. Visit clients regularly in the assigned territories, organize & attend client meetings, Product presentations. Maintain accurate records of client interactions & drive respective sales performance Work closely with the Branch Banking for ensuring efficient service to clients Relevant work experience of 7-8 yrs. and above, Must be handling a sizable GB CASA book in the existing bank Needs to have very strong Banking knowledge and should be well versed with the products, processes and systems of the bank. Knowledge of PFMS/SNA/CNA accounts Knowledge of state & central government schemes Good Network with state government officials. Through knowledge on CMS products Accuracy and analytical ability on MIS, Eye for details, Meticulous MBA/Post graduate preferred

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4.0 years

3 - 5 Lacs

Gurgaon

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͏ Job title: Senior Analyst – Investment Management Band: B2 -Senior Analyst Location: Bengaluru Experience Range: Minimum 4 year Shift Timings-: 2:00 PM - 11:30 PM IST Job Summary We are seeking a highly motivated Investment Management Analyst to join our Private High Grade (PHG) team. As an integral part of our team, you will gain exposure to a diverse portfolio of Private Credit investments and play a pivotal role in underwriting, monitoring, and managing these deals for our institutional clients. Responsibilities: Deal Management: Collaborate closely with PHG Deal Analysts to assist in investment management and monitoring activities for the deals. IC Memos: Support the deal team in updating Investment Committee approval memos, ensuring a comprehensive understanding of each deal's intricacies. Term sheets: Analyze closing documents such as credit agreements, indentures and note purchase agreements and set up processes for analyzing and monitoring the deal post-closing. Due Diligence: Perform pre-deal due diligence to assess risk and investment potential. Surveillance and Reporting: Update surveillance data and create one-pagers for presentations to senior management for both Public and Private deals. Cashflow Modeling: Develop and update cashflow models for PHG deals. Monitor key metrics to assess risk and expected returns. Projection Models and Sensitivity Analysis: Create and update projection models and run sensitivity analysis to judge the performance of the deal. Sector-Level Analysis: Update monthly sector-level presentations and pro-actively highlight potential issues to senior management. Covenant Monitoring: Continuously monitor covenants and key performance indicators (KPIs) at the deal level, thereby assist the Business Analytics team to run portfolio-level analysis. Ad Hoc Projects: Undertake multiple ad hoc projects as requested by senior management to assess the impact of macro events. Client request/ Compliances: Ensure compliance with investor requirements from an investment management perspective. Data and Tools: Leverage advanced tools such as Python for in-depth analysis. Utilize Tableau for enhanced data visualization. Skills Required: MBA in Finance, CFA, or CA qualification. Experience in analyzing Corporate Credit Analysis is a plus. Strong analytical and quantitative skills. Proficiency in Microsoft Office tools (MS Excel, MS PowerPoint, and MS Word). Ability to summarize complex information succinctly and efficiently. Excellent written and verbal communication skills. Ability to manage multiple projects in a fast-paced environment. Detail-oriented with a commitment to accuracy and precision. Ability to work independently and collaboratively while demonstrating high sense of ownership and accountability. Thorough understanding of basic financial concepts and the ability to critically implement them. ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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0 years

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Gurgaon

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Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager – Internal Audit and SOX In this role, you will be responsible for team handling on large projects encompassing the entire gamut of SOX – from conceptualization to crafting to implementation of the entire SOX program including documentation and control testing, evaluating internal controls, reliability of financial reporting, compliance with applicable laws and regulations and effectiveness and efficiency of operations including cost management. This should be a SOX framework implementer role. Responsibilities Play a key role in leading small team in assignments including developing project plans, allocating resources, and leading staff members. Experience of leading / handling SOX and Audit engagements Ability to craft and assess process and controls and drive improvements Experience in service delivery, team handling, work with all levels of staff and supervision of team members Good analytical and interpersonal skills Good understanding of technical platforms and risk management practices Ability to address queries on SOX and audit issues. Preferred experience of working in international client facing roles on SOX and Audit engagements. Qualifications We seek in you! Minimum qualifications / Skills Qualified Accountant / Auditor with one or more degrees like CA, CPA, CIA, MBA Required proven experience in internal and/or external audit, process re-engineering, process reviews, Sarbanes-Oxley implementation, Finance function or risk management function at a Top Corporate. Experience in SOX projects. Be able to work, at times, multiple assignments simultaneously. Report writing and presentation skills, an analytical mind, and problem solving abilities. Be able to react with flexibility and integrity. PC skills, including Word, Excel, Visio. Preferred qualifications / Skills Position requires the ability to work efficient with all levels of staff and handle confidential information discretely and authoritatively. Excellent communication and teaming skills. For Associate Consultants, reasonable interpersonal skills are a requirement Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 18, 2025, 11:59:47 PM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

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12.0 - 15.0 years

4 - 8 Lacs

Gurgaon

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The Securities & Derivatives Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to process orders and transactions originating from trading desks and branch offices in coordination with the operations - Transaction Services team. This role will focus on operational excellence, risk mitigation, regulatory compliance, and strategic improvements across multiple asset classes: Equities, Fixed Income, FX, and Over the Counter (OTC) Derivatives Responsibilities: Lead and manage the daily operations of the Confirmation and Settlements team across global markets and products. Ensure timely and accurate trade confirmations and settlements in line with market deadlines and internal SLAs. Oversee exception management and work closely with clients, custodians and counterparties to resolve trade discrepancies. Drive automation and STP initiatives to improve operational efficiency. Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements Maintain deep subject matter expertise across Equities, Fixed Income, FX and OTC Derivatives post-trade workflows Develop and implement business initiatives, client solutions, or projects affiliated with securities and derivatives settlement Solve complex inquiries, conduct discovery and complete due diligence activities for client requests Provide detailed analysis of escalated issues when necessary and recommend actions for resolution Contribute to processing standards and expectations for securities and derivatives processing teams Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities Coordinate with internal and external clients to assess service quality and identify areas for improvement Coach and develop talent within the team; foster a culture of accountability, transparency, and continuous improvement. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 12-15 years of relevant experience People management experience Hands on experience on Aladdin platform will be preferred Consistently demonstrates clear and concise written and verbal communication skills Education: Bachelor’s Degree/University degree or equivalent experience Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Transaction Services - Job Family: Fund Accounting - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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2.0 years

0 - 0 Lacs

Gurgaon

Remote

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Job Title: Backend Executive Location: Sector 8, IMT Manesar, Gurugram Experience Required: 2 to 4 years in Backend Operations Salary Range: ₹25,000 to ₹35,000 per month (based on experience) Working Days: 6 Days a Week Saturday: Work from Home Cab Facility: Both Side Cab Provided Gender: Male & Female both can apply Process: Backend Operations + Customer Calling --- Job Overview: We are looking for a proactive and efficient Backend Executive to join our growing operations team. This role combines backend responsibilities with customer communication, making it ideal for someone who is organized, communicative, and ready to manage coordination tasks with precision and professionalism. --- Key Responsibilities: Act as a point of contact for customer queries via email and phone. Manage incoming requests and provide timely solutions and support through backend operations. Coordinate and schedule engineer visits to customer sites. Follow up with customers to ensure site readiness prior to engineer deployment. Liaise with field engineers to understand and address any installation-related challenges. Ensure equipment is installed at the customer's location within the defined Turn-Around-Time (TAT). Maintain and update records, reports, and logs related to customer service and site visits. Ensure accurate documentation and communication flow across departments. --- What You Must Have: Strong written and verbal communication skills in both English and Hindi. Proficiency in Microsoft Office (Excel, Word, Outlook, etc.). Sound knowledge and comfort in working with computers and backend tools. Good organizational and time management abilities. Strong decision-making and problem-solving capabilities. High level of integrity, ownership, and commitment to customer satisfaction. Ability to multitask and work under pressure. Willingness to work in a flexible schedule if required. INTERESTED CAN SHARE THEIR RESUME ON WHATSAPP - 9971950200 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: Backend: 3 years (Required) Back Office: 3 years (Required) Calling: 2 years (Required) Office management: 3 years (Required) Backend Operations: 3 years (Required) Language: Fluent English (Required) Work Location: In person

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5.0 years

4 - 6 Lacs

Gurgaon

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SUPPLY CHAIN PLANNER I DEMAND GURGAON, IN, 122001 ... Position Overview The Demand Planner executes the demand forecasting strategy for a low-volume and low complexity portfolio, accountable for <$500+ million of annual sales revenue. This role requires analytical mastery and proven experience with statistical modeling. The Demand Planner also requires strong communication skills and the ability to explain complex algorithms to cross-functional business partners. The position helps support the monthly Pre-Commercial Review/Consensus process within the IBP framework by owning the baseline statistical forecast. This role also supports Product Life Cycle management through supply chain forecasting, error detection and resolution. By providing accurate baseline forecasts and reducing forecast bias, this position enables McCormick to deliver predictable financial results and ensure cost, service and working capital goals are met. The working hours for this position are 1:00 PM to 9:30 PM India Time, Monday through Friday. Key Responsibility Maintains historical baseline data and trends, determines best-fit statistical models for each SKU, and cleanses historical data to remove anomalies where applicable. Tracks and maintains demand KPIs (Forecast Accuracy and Forecast Bias) to determine appropriate root cause corrective action next steps. Communication of downstream impacts of material plan changes (short-term). Forecast Value-Add (FVA) analysis and implementation Trouble shoots large, complex system problems with IT and GBS; develops forecast scenarios with assumptions. Support role in IBP and S&OE processes (Pre-PCR, PCR and PSRs) Required Qualifications & Experience Bachelor's degree in Business Administration, Engineering, Finance, Supply Chain, or related field of study. 5+ years of planning experience with a strong understanding of demand planning processes. Experience in (statistical) forecasting and knowledge of Demand Planning systems and complex algorithms. • SAP, MS-Office tools, ERP packages and other relevant IT systems knowledge with focus on planning and forecasting. • CPG Experience preferred. Strong communication and presentation skills. Excellent time management and prioritization skills. • Excellent attention to detail. • Curiosity (experience diagnosing RCCA). Dimension The Demand Planner executes the demand forecasting strategy for a low-volume and low complexity portfolio, accountable for <$500+ million of annual sales revenue. This role requires analytical mastery and proven experience with statistical modeling. The Demand Planner also requires strong communication skills and the ability to explain complex algorithms to cross-functional business partners. The position helps support the monthly Pre-Commercial Review/Consensus process within the IBP framework by owning the baseline statistical forecast. This role also supports Product Life Cycle management through supply chain forecasting, error detection and resolution. By providing accurate baseline forecasts and reducing forecast bias, this position enables McCormick to deliver predictable financial results and ensure cost, service and working capital goals are met. The working hours for this position are 1:00 PM to 9:30 PM India Time, Monday through Friday. ... WHY WORK AT MCCORMICK? United by flavor. Driven by results. As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

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Gurgaon

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Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist-1 Overview The Global Service Support team is responsible for various aspects of Loyalty products, including: merchant + campaign onboarding, offer execution, analytics (pre/post), technology and reporting functions for Merchant Funded Rewards programs. We operationalize merchant campaigns as part of MasterCard’s Rewards & Offers product suite and are experts in Merchant Funded Rewards business intelligence. The team develops the processes and uses technology to execute MasterCard’s Rewards & Offers Products and is constantly looking to improve all aspects of the program to become best in class. Are you passionate about Loyalty and enjoy creating impactful Rewards programs? Are you able to strategically manage complex projects while serving internal and external stakeholders? Do you excel in a fast paced and dynamic environment? Role Effectively manage the end-to end offer launch process: Understand, monitor, and manage the full lifecycle of campaigns - from pre-sales support to content creation/ingestion to reporting/analytics – by leveraging proprietary systems. Develop expertise on the offer launch process and maintenance required to uphold offer integrity. Contribute to the efficient management of: campaign pipeline, launches, audits and database. o Specific duties include campaign entry, budget management, reporting, contracts, and real-time campaign modifications. Familiarity with using CRM tools to: o intake contracts, campaign details, budget management, and campaign assets o output campaign export files, detailed reporting, and custom views/dashboards Be a part of the global expert team for Rewards and Offers programs; facilitate the successful execution of their domestic programs. Develop strong knowledge on the MasterCard Personalized Card-Linked Offers (PCLO) platform supporting the MTR and PCLO Product, and more generally, on the benefits and considerations of merchant participation in personalized, card-linked offer marketing programs. Become well-versed on MTR end to end flows. Contribute to issue resolution between functional groups and management as needed. All about You Prior experience in marketing, consumer, CLO, Loyalty, or related channel preferred. Languages: Proficient in English (verbal and written) Demonstrated digital marketing campaign/offer management experience. SQL Experience preferred Experience in MS-Excel (advanced) Team player with an impeccable attention to detail and the ability to multi-task Ability to thrive in fast-paced environments. o Flexible and able to handle rapidly changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle. Strong interpersonal skills - the ability to build rapport and credibility quickly across functions. o Experience working with product and/or engineering teams a plus. Strong problem-solving skills; the ability to resolve issues in a timely manner. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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4.0 - 8.0 years

1 - 3 Lacs

Gurgaon

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About the Role: Grade Level (for internal use): 10 Position summary Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI. What You'll Do You will be part of our Data Platform & Product Insights data engineering team. As part of this agile team, you will work in our cloud native environment to Build & support data ingestion and processing pipelines in cloud. This will entail extraction, load and transformation of ‘big data’ from a wide variety of sources, both batch & streaming, using latest data frameworks and technologies Partner with product team to assemble large, complex data sets that meet functional and non-functional business requirements, ensure build out of Data Dictionaries/Data Catalogue and detailed documentation and knowledge around these data assets, metrics and KPIs. Warehouse this data, build data marts, data aggregations, metrics, KPIs, business logic that leads to actionable insights into our product efficacy, marketing platform, customer behaviour, retention etc. Build real-time monitoring dashboards and alerting systems. Coach and mentor other team members. Who you are 4 to 8 years of experience in Big Data and Data Engineering. Strong knowledge of advanced SQL, data warehousing concepts and DataMart designing. Have strong programming skills in SQL, Python/ PySpark etc. Experience in design and development of data pipeline, ETL/ELT process on-premises/cloud. Experience in one of the Cloud providers – GCP, Azure, AWS. Experience with relational SQL and NoSQL databases, including Postgres and MongoDB. Experience workflow management tools: Airflow, AWS data pipeline, Google Cloud Composer etc. Experience with Distributed Versioning Control environments such as GIT, Azure DevOps Building Docker images and fetch/promote and deploy to Production. Integrate Docker container orchestration framework using Kubernetes by creating pods, config Maps, deployments using terraform. Should be able to convert business queries into technical documentation. Strong problem solving and communication skills. Bachelors or an advanced degree in Computer Science or related engineering discipline. Good to have some exposure to Exposure to any Business Intelligence (BI) tools like Tableau, Dundas, Power BI etc. Agile software development methodologies. Working in multi-functional, multi-location teams Grade: 09 / 10 Location: Gurugram Hybrid Model: twice a week work from office Shift Time: 12 pm to 9 pm IST What You'll Love About Us – Do ask us about these! Total Rewards. Monetary, beneficial and developmental rewards! Work Life Balance. You can't do a good job if your job is all you do! Prepare for the Future. Academy – we are all learners; we are all teachers! Employee Assistance Program. Confidential and Professional Counselling and Consulting. Diversity & Inclusion. HeForShe! Internal Mobility. Grow with us! About automotiveMastermind: Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do: Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 315748 Posted On: 2025-06-18 Location: Gurgaon, Haryana, India

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3.0 - 5.0 years

0 Lacs

Gurgaon

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BIM Modeler is the primary technical resource who has a great knowledge about Hilti product portfolio and understanding in modeling of Hilti support systems for MEP services. BIM Modeler is responsible for modeling Hilti products to support MEP services (will not be responsible for any MEP service/Architecture/Structure element modeling) and output generation of Hilti support system on various projects. At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day. Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day. Maintain expert level of drafting and modelling related software such as INVENTOR, AUTOCAD and Revit, BIM360, Navisworks, AutoCAD, Diroots, Dynamo. Maintain advanced level of product and application knowledge for all Hilti and Oglaend engineering relevant solutions such as modular support, direct fastening, firestop and cable tray, ladders systems. Provide documentation packages for engineering related application such as models, drawings, bill of materials, installation manuals, specifications, inspection reports etc Respond to functional and technical elements of RFIs/RFPs /RFQs Effectively communicates, understand and convey customer and project requirements. Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases Estimate and schedule modelling/drafting efforts for all PMO activities and coordinate, align with global and local modelling pool & engineering managers Follow PMO workflows and guidelines Travel to project sites or customer offices to attend meetings, trainings or provide engineering services. Maintain knowledge of energy, industry and building construction related standards / guidelines Other duties and responsibilities as assigned by Team Leaders Project & Teamwork As a project, application and service support Lead Modeler to provide complete modelling and documentation packages for engineering and construction services of different HILTI & OGLAEND relevant low to high complexity applications, based on modular support systems and related products (e.g. direct fastening, firestop and cable tray, ladders systems) with using either company proprietary (HILTI PROFIS suites and OGLAEND solutions ) or 3rd party software (e.g. Autodesk products such as Inventor, Revit, Autocad 2D/3D, Vault, BIM360,MS Office or any others like Adobe, Float, Open Project, Sales Force, SAP etc. ). Support project managers and lead engineers with an assessment on the quality and availability of information in the models provided by the customer and with quoting/estimating of modelling services for the retested projects Proactively provide advice about product selection and solutions suggestion to application/lead engineers or project managers Proactively communicate to application/lead engineers when specific applications exceed the technical design limit and advice product selections Collaborate and lead CAD designers and BIM Modelers [Internal and External] in case of in common environment and projects Perform clash detection, resolve clashes within Hilti discipline if possible, within provided technical design and report further clashes to application/lead engineer Contribute to a professional, standardized portfolio of software supporting all modeling use-cases and ensure quality and schedule of deliverables Active communication with Hilti and Oglaend sales force, global local engineering team and customers to understanding technical requirements and discuss through different options and convince about solutions either by telecommunication or personal meetings. Proactively collaborating and supporting different local and global stakeholders of Hilti, Oglaend and customer departments such as project management, engineering, sales, business developers, logistics, production etc. with project/product/application relevant information. Development & Working relationship: Proactively develop and maintain drafting and modelling competence of PMO Team-members through supporting documents or trainings or daily coaching. Proactively seek to optimize and automate your modelling activities as much as possible  Proactively develop PMO processes, workflow, services and solutions. Establish an excellent working relationship with fellow members of the PMO and HILTI & OGLAEND regional, global counterparts such as sales force, logistic, manufacturing, marketing etc. Any other key tasks as assigned by Team Leader Hilti ranked 5th in the World's Best Workplaces for 2024! Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results. We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after. We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge. Degree in engineering, preferably structural / civil engineering / architecture min. 3-5 years of experience Professional in Revit, Inventor, Vault, BIM360, Navisworks and I-logic is a plus Experience in plant design software such as E3D, S3D is a plus Experienced with MDS / MEP Professional in documentation Presentation skills is a plus Structural / civil engineering / architectural background preferred Good understanding of structural model building Good understanding of MEP/FP and Anchors Good understanding of Project Management and project/design stages Strong communication skills We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background. APPLY NOW Share Save Be Where You Belong Find your future in a market-leading business with a truly caring and performance-driven culture. Who We Are Explore your strengths Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills Who We Are Build a better future Ever since our foundation, we have focused on innovation to drive our success and help build a better future for our customers. How We Work

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India

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Who We’re Looking For: We are seeking disciplined and traditional chefs who are open to learning modern methods while respecting classical Continental cooking principles. Whether you’re just starting out or already have experience, we want individuals who: Take pride in clean, honest work Can work under pressure without cutting corners Are punctual, respectful, and collaborative Want to grow into professional chefs—not just kitchen staff Key Responsibilities: Commis 1: Independently handle mise-en-place and section prep (sauces, proteins, starches, etc.) Lead a small team during service hours Ensure consistency and taste in all dishes prepared Maintain food hygiene and safety standards Train and guide junior commis Commis 2: Assist Commis 1 in preparation and execution Manage station setup and cleanliness Handle vegetable prep, butchery, stocks, sauces, and plating basics Execute orders as per the Head Chef’s instructions Practice mise-en-place discipline Commis 3: Perform basic kitchen tasks (cutting, washing, portioning) Learn foundational techniques under supervision Maintain a clean and organized work area Follow instructions precisely and maintain hygiene standards Willing to learn and take feedback positively What We Expect from You: Prior experience in a professional kitchen (preferred, but not mandatory for Commis 3) Knowledge of or willingness to learn Continental cuisine Good knife skills and kitchen etiquette A respect for hierarchy, food safety, and discipline Long-term commitment to the role and willingness to grow Ability to work in a fast-paced environment and during weekends/holidays Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹27,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Rotational shift Weekend availability Ability to commute/relocate: DLF Ph-III, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Hindi (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

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Gurgaon

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Assistant / Director of Conference and Events A Director of conference and events actively promotes the services and facilities of the cluster Hotels to all customers and Guests and cross sells the other products within the Company brands. What will I be doing? As a Director of conference and events, you promote the services and facilities of the cluster Hotels to all customers and Guests and cross sell the other products within the Hilton family of brands. The Director of conference and events oversees all Conference and Events Sales offices to ensure active conversion of customer enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards: Develop future and repeat business contributing to the profitability of the hotel Review the Cluster's business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive market place and implement approaches to ensure the Cluster stays ahead in the local market Ensure Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Manage and develop the Cluster Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Conference and Events Sales Team What are we looking for? A Cluster Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Demonstrated previous managerial or supervisory experience in a Conference and Events Sales function in the hotel/leisure sector Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capability and an ability and desire to coach selling techniques to their team Excellent organisational and planning skills Accountable and resilient Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Relevant degree, in business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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2.0 years

5 - 8 Lacs

Gurgaon

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We are hiring Payroll Administrators for Finance Shared Services, Gurgaon. In this role, the successful candidate will ensure that all employees are paid timely and accurately in accordance with T&C’s. Responsible to deliver excellent customer service, team goals and overall service delivery as per agreed services commitments to employees and stakeholders. The postholder will operate to exacting company deadlines, within all global and local accounting policies and to best practice. The role must ensure all information is managed in confidence and accurately, as well as in accordance with all policies, processes, and legislation. Ensures timely processing of all payrolls in accordance with labour regulations and standard accounting principles To handle all input including overtime, sickness, special allowances, deductions, new starter and Leaver within the specified time limit Process payroll including salary calculation, reconciliation and payment file in a timely manner Processing post payroll activities which includes pay slips, statutory reporting, costing, third party interfaces and accounting Resolve queries and escalations received from employee or any statutory pay issue Managing, ensuring and analysing payroll quality and productivity Collaborating with stakeholders as required Work with the Global mobility department for taxation impact on payroll when required Process and reconcile taxation and sickness payments to meet regulatory requirements Reconcile each payroll register with Tax filing reports to assure accurate payment and timely tax filing are performed Review and assist in GL reconciliations of payroll and payroll tax Ensuring high quality payroll information is produced within deadlines Check payroll outputs & arrange necessary payments Preparing third party schedules & payments at month end Ensuring that all internal procedures are adhered to Driving the timely turn-around of payroll queries, internal & external information requests Eligibility: Overall 2 years of work experience Payroll and Payroll Accounting knowledge will be preferred We are looking for individuals with global payroll experience Any payroll certification/professional course will be an added advantage Job specific experience: Strong analytical and technical skills with strong attention to detail and ability to manage multiple priorities and deadlines Knowledge in tax compliance software and supporting data base tools. Proficiency in Microsoft Office (e.g., Excel, Word, etc.) Ability to identify and collaborate on process efficiencies Ability to work as part of team Proficiency in tax compliance software and supporting data base tools Excellent interpersonal skills, with proven ability to interact with diverse and decentralized teams / customers Excellent organization and time management skills Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty Adapt quickly to change and makes timely, thoughtful decisions Possess hand - on experience for Weekly, Fortnightly and Monthly Payrolls Experience in Query Management System (QMS) Experience with GL reconciliations with finance post payroll activities is desirable Maintains employee confidence and protects payroll operations by keeping information confidential Experience in Data Entry and reporting Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities Ability to multitask Sound judgment, decision - making and problem - solving skills Demonstrable experience of being able to prioritize and manage workload to achieve end result Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

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15.0 years

0 Lacs

Gurgaon

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Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica). Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM. Good understanding of publisher contracts, license metrics and product use rights. Experience in creation of entitlements, license overview report and contracts. Experience in handling software license requests and performing technical validation. Key Responsibilities: • Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments) • Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements. • Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others). • Update software entitlement and agreement information into the SAM tool. • Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations. • Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards. • Maintain software installation records in SAM tool and perform product normalization. • Perform license reconciliation in SAM tool. • Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance. • Respond to customer queries on software licensing. • Create customized reports and recommendations to report on SAM function activities. • Identify cost savings and license re-harvesting opportunities. • Drive periodic or ad-hoc stakeholder and project meetings. Technical Experience: • Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) • Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports • Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Professional Attributes: Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management Tools Good to Have Skills: Analytical and Communication Skills Candidate should be flexible on doing shifts and coming to office. Educational Qualification: 15 years of full-time education Desired Certifications: CSAM CITAM FlexNet Manager Implementation & Administration Flexera Certified IT Asset Management Administrator 15 years full time education

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Exploring Service Jobs in India

The service job market in India is vibrant and diverse, offering a wide range of opportunities for job seekers. From customer service to hospitality to healthcare, service roles play a crucial role in various industries across the country. If you are considering a career in the service sector, this article will provide you with valuable insights to help you navigate the job market effectively.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bengaluru
  4. Hyderabad
  5. Pune

These cities are known for their thriving service industries and offer a plethora of job opportunities for service professionals.

Average Salary Range

The salary range for service professionals in India varies depending on the industry and level of experience. On average, entry-level service roles can expect to earn between INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the service sector, career progression often follows a hierarchical structure, with opportunities for growth and advancement at each stage. A typical career path in service roles may include positions such as Customer Service Executive, Team Leader, Operations Manager, and ultimately, Service Director.

Related Skills

In addition to specific service skills, professionals in this field are often expected to have strong communication, problem-solving, and interpersonal skills. Knowledge of customer relationship management (CRM) systems and proficiency in relevant software applications can also be beneficial.

Interview Questions

  • What motivated you to pursue a career in the service industry? (basic)
  • Can you provide an example of a challenging customer interaction you have faced and how you resolved it? (medium)
  • How do you prioritize tasks when dealing with multiple customer requests simultaneously? (medium)
  • Describe a time when you had to handle a difficult customer. How did you manage the situation? (medium)
  • How do you stay updated on industry trends and best practices in customer service? (basic)
  • What strategies would you implement to improve customer satisfaction levels in a service-oriented role? (medium)
  • How do you handle stressful situations in a fast-paced service environment? (medium)
  • Can you give an example of a time when you went above and beyond to assist a customer? (medium)
  • How would you handle a situation where a customer is dissatisfied with your service? (medium)
  • What do you think are the key qualities required to excel in a service role? (basic)
  • How do you ensure accuracy and attention to detail in your work as a service professional? (basic)
  • Describe a time when you had to work collaboratively with a team to achieve a common goal. (medium)
  • How do you adapt your communication style when dealing with different types of customers? (medium)
  • Can you provide an example of a successful service improvement initiative you have implemented in the past? (medium)
  • How do you handle confidential customer information in a service role? (basic)
  • What steps would you take to resolve a recurring service issue faced by customers? (medium)
  • How do you measure the success of your service delivery? (medium)
  • Describe a situation where you had to deliver bad news to a customer. How did you handle it? (medium)
  • What do you find most rewarding about working in the service industry? (basic)
  • How do you ensure consistency in service quality across different customer interactions? (medium)
  • What role do you think technology plays in enhancing customer service experiences? (basic)
  • How do you handle a situation where a customer is being unreasonable or demanding? (medium)
  • Can you provide an example of a time when you had to think on your feet to resolve a service issue? (medium)
  • How do you prioritize customer feedback and incorporate it into your service delivery? (medium)
  • Where do you see yourself in your service career five years from now? (basic)

Conclusion

As you prepare for your job search in the service industry, remember to showcase your skills, experience, and passion for delivering exceptional service to potential employers. By honing your interview skills and being well-prepared, you can confidently pursue exciting opportunities in this dynamic and rewarding field. Good luck!

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