Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description We are seeking a professional and customer-focused Guest Service Associate (GSA) for our Front Office team in Mysuru, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out, while embodying the rich hospitality traditions of the region. Welcome and greet guests with a warm, friendly, and professional demeanor Efficiently manage check-in and check-out procedures, ensuring accuracy and timeliness Handle guest inquiries, requests, and concerns promptly and courteously Coordinate with other departments to fulfill guest needs and resolve issues Maintain up-to-date guest records and profiles in the hotel management system Process payments and manage cash transactions accurately Provide comprehensive information about hotel services, local attractions, and transportation options in Mysuru Assist with reservations, room assignments, and upgrades when appropriate Ensure the front desk area is organized, clean, and presentable at all times Support other front office operations as needed, demonstrating flexibility and teamwork Promote and uphold the cultural values and hospitality standards of the local region Qualifications Diploma or degree in Hotel Management or related field Previous experience in hotel front desk operations is preferred Excellent customer service skills with a friendly and professional attitude Strong communication abilities in English; knowledge of additional languages is a plus Proficiency in hotel management software, particularly Opera Demonstrated multi-tasking and problem-solving skills Ability to work effectively in a fast-paced, team-oriented environment Flexible schedule with willingness to work different shifts, including weekends and holidays Basic computer skills, including proficiency in Microsoft Office suite Attention to detail and strong organizational skills Ability to remain calm and composed under pressure Passion for the hospitality industry and commitment to guest satisfaction Knowledge of local attractions and transportation options in Mysuru Familiarity with Indian hospitality standards and customs Adaptability to diverse cultural expectations of international guests Additional Information Prior experience working with Opera or a related system Fluency in English Additional languages are a plus Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Company Description Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description We are seeking a skilled and reliable General Maintenance Technician to join our team in Mysuru, India. In this role, you will be responsible for maintaining and repairing various equipment and facilities to ensure smooth operations across our organization. We're looking for a detail-oriented and collaborative professional who can efficiently handle a wide range of maintenance tasks. Perform routine inspections of machinery, equipment, and facilities to identify maintenance needs Conduct preventive maintenance tasks on a scheduled basis to minimize downtime and extend equipment life Troubleshoot and repair mechanical, electrical, and plumbing systems as needed Operate and maintain various tools and machinery, including drill presses, lathes, millers, shapers, grinders, and thread cutters Assist in the installation and setup of new equipment and machinery Monitor and maintain heating boilers and related systems Collaborate with other departments to address maintenance issues and improve overall facility operations Keep accurate records of maintenance activities, repairs, and inventory of supplies Ensure compliance with safety regulations and maintain a clean, organized work environment Respond promptly to emergency maintenance requests and provide solutions in a timely manner Qualifications Diploma, Degree, ITI, or equivalent qualification in a relevant technical field Proven experience in general maintenance, repair, and troubleshooting of various equipment and systems Proficiency in operating and maintaining tools and machinery such as drill presses, lathes, millers, shapers, grinders, and thread cutters Knowledge of mechanical, electrical, and plumbing systems Experience with boiler operation and maintenance Strong problem-solving skills and ability to work efficiently under pressure Detail-oriented with excellent organizational skills Ability to read and interpret technical manuals and blueprints Basic computer skills for reporting and documentation purposes Knowledge of safety protocols and procedures in a maintenance environment Excellent communication and teamwork skills Flexibility to work different shifts and respond to emergency calls when necessary Physical ability to lift heavy objects, climb ladders, and work in various positions