Job Description A Release Manager is responsible for overseeing the process of releasing product increments and hot-fixes and ensuring that it is delivered on time with high quality and with minimal disruptions. Essential Duties and Responsibilities: Planning : Involve in the product increment features planning or hot-fixes planning, defining product increment release versions and define the product increment release schedule. Coordination : Working with Engineering team, Product team, QA team, DevOps team, Operations team and other teams to ensure all aspects of release process are executed seamlessly. Act as the primary point of contact for all release-related communications, including updates to stakeholders, management, and external partners. Version Control : Manage the code movements to various code repository branches – main/ master, dev, qa etc. Tagging/labelling repository with release version once the code is merged in release branches of code repositories. Deployment : Managing the deployment process, including the distribution of product increments to various environments including development, testing, staging and production Monitoring and Reporting: Tracking closely the progress of the releases, resolving issues that may arise and reporting on release activities. Track release metrics, such as release frequency, success rates, and issues encountered, and report these to management. Documentation: Ensuring that all release documentation is complete and up-to-date. The documentation includes release notes which contains the notes about new features, hot fixes, known issues, limitations that are part of current release. Documentation includes tracking and updating of release versions, the deployment/upgradation plan in customer environment and the status of deployment/ upgradation. Risk Management: Identify potential risks in the release process and implementing strategies to mitigate them. Change Management: Manage change requests and ensure they are documented, reviewed, and approved in a structured manner. Release Policy and Process: Define and enforce release policies and processes, ensuring compliance and continuous improvement. Post-Release Activities: Organize post-release reviews and retrospectives, capturing lessons learned and identifying areas for improvement. Required experience: Bachelor's or Masters in Computer Science / Electrical Engineering or a related discipline 8+ years of professional experience in project management, OR 3-4 years of relevant experiences in release management or release engineering OR both. Knowledge of software development processes Strong project management and organizational skills Knowledge about Azure DevOps Experience in Release engineering or Release management roles involving release processes and execution. In-depth Knowledge and Experience in the following areas: Understanding of software product development and deployment processes Experience in working with version control systems. Experience in Microsoft Azure Git repository or Git Knowledge about CI/CD tools – Azure pipeline Experience in project management, agile tools – Azure board High level understanding of following tech stack Python, C++ Angular Docker, Kubernetes SQL Database Management Systems (Relational, Document) Additional skills: Excellent verbal and written communications skills Ability to coordinate and collaborate with cross-functional teams Ability to manage multiple releases Ability to adapt to changing priorities and manage tasks under tight deadlines

We are seeking a dynamic Customer Success and Services Operations lead to drive customer satisfaction, retention, and growth while optimizing operational processes across our customer-facing teams. This role combines strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business operations. Key Responsibilities Design and optimize customer success processes and workflows Establish and track key performance indicators (KPIs) for customer success metrics Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools) Create standardized processes for customer onboarding, support escalation, and renewal management Develop customer segmentation strategies and playbooks Manage resource allocation and capacity planning for customer success team Data Analysis and Reporting Locate, gather, and organize relevant data from various internal and external sources. Ensure the accuracy, completeness, and quality of data by implementing data validation techniques and audits. Create comprehensive reporting dashboards for leadership and stakeholders Develop and maintain dashboards, reports, and analytics to track key performance indicators (KPIs) for Customer Success. Analyze data to provide actionable insights and recommendations to support customer retention and satisfaction initiatives. Support ad-hoc reporting needs and provide analytical support for ongoing projects. Cross-functional Collaboration Partner with Customer Success Managers and other stakeholders to understand business needs and translate them into process improvements and reporting solutions. Work closely with IT, Product, and other teams to ensure seamless integration of data systems and tools. Process Documentation & Maintenance Develop, document, and maintain standardized processes for the Customer Success team. Continuously review and refine processes to ensure efficiency and alignment with company goals. Create and update process documentation, manuals, and guides to ensure consistency and clarity. Qualifications Education: Bachelor's degree in business, Finance, Data Analytics, Information Systems, or related field. Experience: 7+ years of experience in a similar role, preferably within Customer Success, Professional Services, Operations, or Data Analytics. Experience with data management, reporting, and analysis tools (e.g., Excel, SQL, Tableau, Power BI). Experience in process documentation and improvement initiatives. Skills: Proficiency with CRM systems (Salesforce, HubSpot, etc.) Experience with customer success platforms (Gainsight, ChurnZero, Totango) Strong analytical skills with proficiency in Excel/Google Sheets and data visualization tools Excellent attention to detail and commitment to data accuracy. Proficiency in process documentation and workflow design. Effective communication and collaboration skills with cross-functional teams. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

We are seeking an experienced QA Architect with a proven track record of excellence in quality assurance leadership and strategic testing initiatives. The ideal candidate will have a minimum of 12 years of hands-on experience in software testing with strong expertise in test automation, architecture design, and team management. This role primarily focuses on strategic QA architecture with team leadership responsibilities. You will play a critical role in defining and implementing quality strategies, driving automation initiatives, and leading cross-functional teams to deliver high-quality software products to our customers. Responsibilities: QA Strategy & Architecture: Strategic Planning: Develop and implement comprehensive QA strategies, test methodologies, and quality standards aligned with business objectives and product roadmaps. Enterprise Test Architecture: Design and architect scalable, maintainable test automation frameworks and testing infrastructure across multiple product lines, platforms, and distributed systems. Technology Leadership & Innovation: Evaluate, select, and implement advanced QA tools, technologies, and methodologies including AI/ML testing and emerging technology validation frameworks. Quality Governance & Compliance: Establish quality governance frameworks, compliance standards (SOC2, ISO 27001, GDPR), and regulatory testing requirements across the organization. Automation Strategy: Lead the design and implementation of enterprise-level automated test solutions, including UI, API, performance, security, and end-to-end testing frameworks with CI/CD integration. Process Optimization: Establish and continuously improve QA processes, standards, and best practices across the organization, ensuring alignment with agile methodologies and DevOps practices. Regression Test Suite Strategy: Design and implement comprehensive regression testing strategies, including test suite optimization, test selection algorithms, and automated regression frameworks to ensure product stability across releases. Quality Analytics & Intelligence: Implement data-driven quality metrics, testing analytics, and quality intelligence dashboards to provide actionable insights for continuous improvement. Risk Management & Assessment: Conduct comprehensive quality risk analysis, develop mitigation strategies for complex software products, and establish quality gates for release management. Tool Ecosystem Management: Strategic evaluation, selection, and management of testing tools, third-party services, and costs. Cross-functional Collaboration: Work closely with engineering, product, DevOps, and customer success teams to integrate quality practices throughout the product development lifecycle. Team Leadership & Management: Team Leadership: Lead, mentor, and develop QA engineers, test automation engineers, and SDET professionals, fostering a culture of quality excellence. Resource Planning: Manage QA team capacity, skill development initiatives, hiring strategies, and career progression plans. Performance Management: Conduct performance reviews, set strategic goals, and provide technical and career guidance to team members. Stakeholder Communication: Present QA metrics, testing progress, quality insights, and strategic recommendations to senior leadership and executive teams. Budget Management: Oversee QA tools licensing, infrastructure costs and training budgets. Qualification: Experience Requirements: Bachelor's or Master's degree in Computer Science, Engineering, or related field. Minimum of 12 years of progressive experience in software testing with strong focus on product companies. Minimum of 8+ years in senior QA roles with architecture and strategic planning responsibilities. Minimum of 4+ years of people management experience leading QA teams. Proven track record of scaling QA processes and teams in fast-growing software product organizations. Technical Expertise: Strong hands-on experience with test automation frameworks and tools such as Selenium, Cypress, Playwright, Appium, TestNG, Pytest, etc. Advanced proficiency in scripting and programming languages (Java, Python, JavaScript) for automation and framework development. Extensive experience with API testing tools and frameworks (Postman, REST Assured, SoapUI, etc.). Hands-on experience with performance testing tools (e.g. JMeter) and performance engineering practices. Strong experience with CI/CD integration and DevOps practices using tools like Jenkins, GitLab CI, Azure DevOps, GitHub Actions. Experience with cloud platforms (Azure) and containerization technologies (Docker, Kubernetes) for testing environments. Knowledge of database testing, SQL proficiency, and data validation techniques. Experience with AI Model testing, including model validation, data quality testing, bias detection, and performance evaluation of machine learning models. Knowledge of AI pipeline testing, MLOps practices, and testing frameworks for AI/ML workflows and model deployment pipelines. Experience with RPA (Robotic Process Automation) testing and automation tools would be an advantage. Product testing experience across various domains (AI / ML, Desktop, Web Applications, enterprise software) would be an advantage. Process & Methodology: Deep understanding of product development life cycle (PDLC) and agile methodologies (Scrum, Kanban, SAFe). Experience with test-driven development (TDD), behavior-driven development (BDD), and shift-left testing practices. Strong knowledge of quality metrics, test planning, risk-based testing, and quality assurance best practices. Experience with compliance and regulatory testing requirements is a plus. Leadership & Soft Skills: Excellent analytical and problem-solving skills with attention to detail and strategic thinking capabilities. Strong communication and interpersonal skills with ability to work collaboratively across cross-functional teams. Proven ability to influence and drive change in complex organizational environments. Experience in mentoring, coaching, and developing technical talent. Certifications in quality architecture and leadership such as ISTQB Test Manager, Certified Manager of Software Quality (CMSQ), or equivalent architecture/leadership certifications are highly preferred.