Director Technical Account Management / Solution Delivery

As a seasoned Director of Solution Delivery & Technical Account Management, your primary responsibility will be to lead technical delivery and executive engagement for complex, mission-critical, cloud-hosted, and hybrid solutions deployed at Tier-1 BFSI clients. You will serve as the Technical Account Owner, overseeing the end-to-end solution lifecycle from onboarding to ongoing operations, ensuring client satisfaction and seamless execution. Your role will also involve acting as the single point of accountability for technology and infrastructure decisions, fostering trusted partnerships with senior client stakeholders. Key Responsibilities: - Act as the single point of technical accountability for customer solution deployments. - Own and manage technical relationships with client stakeholders, including CIOs/CTOs, Enterprise Architects, Security, Compliance, and Infrastructure leaders. - Translate BFSI business needs into scalable, secure, and compliant solution architectures. - Align solution implementation with client IT policies, security requirements, and governance standards. - Lead cross-functional delivery teams to ensure timely and high-quality rollouts. - Oversee hybrid deployments across public cloud (AWS, Azure, GCP) and on-premise data centers. - Drive architecture discussions, solution blueprints, and system design reviews. - Define, commit to, and deliver on program roadmaps, milestones, and success metrics. - Serve as the escalation point for technical issues, ensuring transparent and timely resolution. - Provide executive-level briefings, health checks, and continuous improvement plans. - Lead situation management and war-room efforts during high-stakes solution rollouts. - Partner closely with Customer Success, Sales, and Engineering leadership to ensure account growth, renewals, and client advocacy. Qualifications: - 12+ years of experience in Technical Account Management, Solution Delivery, or Customer Success with BFSI or enterprise clients. - 5+ years in a leadership capacity managing technical delivery or client-facing teams. - Familiarity with Cloud technology frameworks and Network security design is a plus. - Proven success engaging with C-level executives in large, complex enterprises. - Expertise in cloud-native platforms, hybrid architectures, APIs, and security/compliance requirements. - Exceptional communication, negotiation, and executive presentation skills. Preferred: - Prior experience with PaaS/SaaS solutions in BFSI. - Knowledge of financial compliance standards (e.g., PCI-DSS, SOC2, ISO 27001, GDPR, RBI/FDIC) is a plus. - Track record of driving customer adoption, retention, and expansion.,