Assistant Sales Manager (Inside Sales B2C )

Job Title: Assistant Sales Manager

Location: Pune & Gurgaon

Job Summary:

The Telesales Manager will be responsible for leading, managing, and motivating a telesales team of around 30+ Executives & Assistant Manager to achieve sales targets, ensure excellent customer service, and drive business growth. This role involves performance monitoring, training, coaching, and implementing effective sales strategies to maximize productivity.

⸻

Key Responsibilities:

Team Leadership & Management

• Lead, mentor, and manage a telesales team of 100+ executives & Assistant Manager .

• Set daily, weekly, and monthly sales targets for individuals and the team.

• Monitor performance, provide regular feedback, and conduct performance reviews.

• Ensure the team follows company sales scripts, compliance policies, and quality standards.

Sales & Strategy

• Develop and implement telesales strategies to drive revenue and meet business objectives.

• Identify opportunities to upsell, cross-sell, and retain customers.

• Track KPIs such as call volumes, conversion rates, lead generation, and revenue.

• Analyze sales data and prepare regular reports for senior management.

Training & Development

• Provide training and coaching to improve communication, sales techniques, and product knowledge.

• Onboard new hires and ensure smooth integration into the team.

• Identify skill gaps and arrange refresher training sessions.

Operations & Process Management

• Ensure efficient use of CRM systems, call scripts, and sales tools.

• Monitor call quality, customer interactions, and adherence to compliance standards.

• Manage shift scheduling, attendance, and team discipline.

• Work closely with marketing and operations teams to support lead generation and customer engagement initiatives.

⸻

Key Skills & Competencies:

• Strong leadership and people management skills.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to handle high-pressure sales environments.

• Data-driven decision-making with strong analytical skills.

• Proficiency in CRM systems and MS Office tools.

⸻

Qualifications & Experience:

• Graduate/Postgraduate in Business Administration, Marketing, or a related field.

• 5–8 years of telesales/inside sales experience with at least 7-10 years in a managerial role.

• Proven track record of managing large telesales teams (30+ people).

• Experience in [insert industry: BFSI, Telecom, EdTech, etc.] preferred.

If you or someone you know fits the bill, drop your CV at Sumankumari1@policybazaar.com

or 9934827654

Let’s connect and build something amazing together!