Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the
storytellers bringing our characters to life, the
creators bringing them to your living rooms and the
dreamers creating what’s next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role
The
Senior ServiceNow Reporting Analyst
will play a critical role in the Enterprise Service Management (ESM) office, supporting the development and implementation of reporting capabilities and dashboards within the ServiceNow platform. Based in
Hyderabad
, this role will serve as a key contributor to the delivery of actionable reporting solutions that enable operational transparency and performance tracking across service management functions.The Senior ServiceNow Reporting Analyst will partner closely with ESM process owners, capability leads, and business/technology stakeholders to translate reporting needs into effective ServiceNow solutions. This role demands strong analytical thinking, in-depth knowledge of ServiceNow’s reporting capabilities, and the ability to provide consistent, accurate, and user-friendly reports and dashboards to support data-driven decision-making.
Your Role Accountabilities
REPORT & DASHBOARD DEVELOPMENT
- Build and maintain reports and dashboards within ServiceNow, using standard reporting tools, Performance Analytics, and Platform Analytics as required.
- Translate stakeholder requirements into technical specifications and configure solutions that reflect service metrics, trends, and progress toward targets.
- Ensure consistency in reporting design, data accuracy, and adherence to governance and data access policies.
REPORTING STRATEGY & PLANNING
- Contribute to the development of the reporting roadmap for the ESM office, aligning with broader service management goals and objectives.
- Ensure the reporting strategy addresses evolving business needs and supports operational, tactical, and strategic decision-making.
- Recommend best practices and standards for report design, dashboard layout, and report scheduling.
Stakeholder Engagement & Requirements Gathering
- Collaborate with ESM function leads and business/technology teams to gather and validate reporting requirements.
- Facilitate consultations to understand the business context and ensure that reporting solutions meet intended use cases.
- Support report training, demonstrations, and onboarding for business users to maximize report adoption and usage.
OPERATIONAL SUPPORT & CONTINUOUS IMPROVEMENT
- Monitor the usage, accuracy, and performance of reports and dashboards to ensure data integrity and continued relevance.
- Maintain existing reporting assets by updating them in response to changes in data models, service processes, or business requirements.
- Respond to ad-hoc reporting requests and troubleshoot issues as needed to ensure high-quality service to stakeholders.
GOVERNANCE, DOCUMENTATION & COMPLIANCE
- Maintain comprehensive documentation of reporting logic, configuration decisions, and stakeholder needs.
- Enforce data access controls and ensure compliance with internal data governance frameworks.
- Support audit and compliance efforts by providing traceable, consistent reporting artifacts when required.
Qualifications & Experiences
- 5+ years of experience in data analysis, reporting, or business intelligence, including at least 2 years working with ServiceNow.
- Hands-on experience building reports and dashboards using ServiceNow Reporting, Performance Analytics, and Platform Analytics modules.
- Strong understanding of service management concepts, including service metrics, operational dashboards, and service process monitoring.
- Excellent problem-solving skills with the ability to interpret business needs into scalable reporting solutions.
- Strong communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders.
- Bachelor’s degree in Information Systems, Data Analytics, Computer Science, or a related field.
Not Required But Preferred Experience
- ServiceNow Certified System Administrator, Performance Analytics, or Reporting certification.
- ITIL v4 Foundation Certification or equivalent understanding of service management practices.
- Experience supporting enterprise service management initiatives in a large-scale or global organization.
- Familiarity with enterprise data governance principles and report access control methods.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
