Job
Description
We're Hiring: Senior Operations Manager | Fabrico - India's Fastest Growing Laundry Franchise Location: PAN India (Lucknow) Experience: 6–10 Years Industry: Retail Operations | Franchise Management | Consumer Services Employment Type: Full-Time | Leadership Role Package: 15-25 lacs At Fabrico, we're not just redefining laundry—we're building an ecosystem of operational excellence, innovation, and standardization in one of India's most underserved but rapidly growing service sectors. As we scale across the nation with aggressive multi-city expansion plans, we are seeking a Senior Operations Manager who can take complete ownership of ground-level execution—from orchestrating new store launches to driving consistent operational performance across the entire network. This role is ideal for a high-agility operator who thrives in high-growth environments and is ready to lead large cross-functional teams, manage dynamic vendor ecosystems, and implement robust SOPs across all formats of our business. Key Responsibilities End-to-End Store Launch Execution Lead the pre-opening lifecycle of each Fabrico store: site readiness, machine procurement, vendor mobilization, resource allocation, compliance, and branding. Collaborate closely with Sales, Projects, and Franchise teams to ensure timely handover and store activation within defined SLAs. Team Leadership & Field Force Management Build, mentor, and lead a pan-regional operations team comprising field managers, store heads, and ground staff. Institute a strong culture of ownership, agility, and discipline across the operational layer. Conduct periodic reviews, audits, and skill development sessions to ensure on-ground excellence. SOP Implementation & Quality Control Institutionalize standard operating procedures for core service functions: processing, inventory, customer care, delivery, etc. Drive service consistency and customer satisfaction across every store by implementing process checks, review protocols, and escalation frameworks. Supply Chain & Vendor Governance Take charge of procurement and vendor alignment for machines, packaging, consumables, and logistics. Establish reliable vendor SLAs to minimize downtime and ensure service continuity. Strategic & Operational Reporting Monitor real-time store KPIs and generate actionable MIS reports for leadership visibility. Use data insights to influence operational tweaks and drive profitability and efficiency. Interdepartmental Coordination Be the operational nucleus connecting Sales, HR, Marketing, Finance, and Product teams. Ensure franchisee onboarding and ground implementation is aligned with Fabrico's larger brand and experience goals. Desired Profile Experience: 6-10 years of relevant experience in operations management, preferably in franchise-led models, retail, or high-footfall service industries. Educational Qualification: Graduate in Business/Operations/Engineering (MBA preferred but not mandatory for exceptional candidates). Skillset: ✅ Proven team leadership capabilities ✅ Strong project management acumen ✅ Multi-location operational oversight ✅ Excellent stakeholder and franchisee management ✅ Data-driven and highly process-oriented ✅ Willingness to travel frequently and extensively Why Join Fabrico? High-Ownership Role in a brand poised for hypergrowth Direct Impact: Your execution will define our brand's presence across cities Leadership Visibility: Work alongside core leadership to shape operations strategy Aggressive Growth Path: Incentives, performance bonuses & multi-city exposure Opportunity to Build a Scalable, Nation-Wide Operational Framework If you are strategic yet execution-driven, passionate about building teams, and ready to be part of a category-defining success stort. We want to hear from you. Show more Show less
