Senior Operations Manager

**We are looking for an experienced and strategic Senior Manager Operations to oversee and drive the success of Telecom BPO processes (voice and non-voice) with a large headcount. This role demands a leader with a minimum of one - two years in a Senior Manager role, managing BPO operations, and possessing deep expertise in managing large-scale operations, operational excellence, client and stakeholder management, strategic planning and execution, and resource and workforce management.**

Role & responsibilities:

• Provide strategic leadership and oversight for Telecom BPO operations, ensuring efficient and effective delivery of voice and non-voice processes.
• Drive operational excellence by continuously improving processes, implementing best practices, and fostering a culture of continuous improvement.
• Manage client relationships and stakeholder expectations, ensuring high levels of customer satisfaction and proactive communication.
• Develop and execute strategic plans to achieve operational objectives, optimize resource utilization, and drive business growth.
• Lead and mentor a large team of operations professionals, fostering a collaborative and high-performing work environment.
• Analyze operational data and metrics to identify areas for improvement and make data-driven decisions.
• Manage resource allocation, workforce planning, and capacity management to ensure optimal staffing levels and operational efficiency.
• Collaborate with cross-functional teams, such as IT, HR, and Finance, to align operations with organizational goals and strategies.

Preferred candidate profile

• Bachelor's degree or equivalent in a relevant field
• Minimum of 12 years of experience in operations management, with at least 1 to 2 year in a Senior Manager role managing BPO operations

• Need to have Telecom experience as a Manager or Sr Manager operations.

• Proven track record of leading and managing large-scale operations teams.
• Excellent communication, leadership, and problem-solving skills.
• Experience in the Telecom domain in International BPO industry or related domains.

• Interested candidates please call or WHATSAPP SHARON DANIEL on 7768964134 or send your updated CV with attached photo on it at the same WHATSAPP no

• Interviews will be done on Teams Video Call. Monday to Friday between 12.30pm to 10.00 m