Senior Operations Manager

Job Title: Travel Business Operations Specialist

Location: Vashi , Navi Mumbai

Employment Type: Full Time

Experience Level: Senior

About Us:

Embrace Earth Travels is a dynamic and customer-focused travel company committed to delivering exceptional travel experiences. We specialize in [e.g., luxury travel, corporate travel, group Study tours,Holiday Bookings , etc.] and pride ourselves on innovation, excellence, and seamless service.

Job Overview:

We are seeking a detail-oriented and proactive Travel Business Operations Specialist to oversee the day-to-day operations of our travel services. This role involves coordinating with suppliers, managing client itineraries, optimizing workflows, and ensuring operational efficiency across all departments.

Key Responsibilities:

• Coordinate and manage end-to-end travel bookings including flights, accommodations, tours, and transport.
• Liaise with vendors, suppliers, and partners to ensure timely service delivery.
• Maintain and optimize internal systems and booking platforms.
• Monitor and improve operational workflows for efficiency and customer satisfaction.
• Handle client inquiries and resolve operational issues or last-minute changes.
• Prepare and manage travel documentation including invoices, confirmations, and itineraries.
• Support budgeting, reporting, and data analysis related to travel operations.
• Stay updated with industry trends, compliance requirements, and technology solutions.

Requirements:

• Bachelor's degree in Tourism, Business, Hospitality, or related field.
• Minimum 8 years of experience in travel operations, travel agencies, or tour management.
• Strong understanding of GDS systems (e.g., Amadeus, Sabre, Galileo) and booking tools.
• Excellent organizational, problem-solving, and multitasking skills.
• Strong communication skills and customer service orientation.
• Proficiency in MS Office; experience with CRM or travel ERP systems is a plus.
• Ability to work under pressure in a fast-paced environment.

Preferred:

• Experience with international travel logistics and vendor negotiations.
• Multilingual skills are a plus.
• Familiarity with visa processes and travel regulations.

What We Offer:

Competitive salary and performance bonuses.

Opportunities for career growth and professional development.

A collaborative and supportive team environment.

Travel benefits and discounts.

Interested candidates can send your CV at

yashoda.g@embraceearth.in

Or Please contact

Ms Yashoda

‪+91 93240 72513