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Foundever
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Senior Operations Manager

Senior Operations Manager

15 - 25 years

|

15 - 20 Lacs

Posted:3 hours ago| Platform:

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Skills Required

operations manager finance nps customer service bpo operations attrition csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Manage day-to-day operations of BPO/Call Centre, ensuring efficient use of resources and meeting customer expectations.
Oversee budgeting, forecasting, and financial planning to achieve business objectives.
Develop strategies to reduce attrition rates through effective employee engagement initiatives.
Analyze CSAT data to identify areas for improvement in customer service delivery.

Job Requirements :

15-25 years of experience in BPO/Call Centre industry with a focus on operations management.
Strong understanding of finance principles, including budgeting and forecasting.
Proven track record in reducing attrition rates through people development programs.

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