About the Company
IPE Global Ltd. is a multi-disciplinary development sector consulting firm offering a range of integrated, innovative and high-quality services across several sectors and practices. We offer end-to-end consulting and project implementation services in the areas of Social and Economic Empowerment, Education and Skill Development, Public Health, Nutrition, WASH, Urban and Infrastructure Development, Private Sector Development, among others.
Over the last 26 years, IPE Global has successfully implemented over 1,200 projects in more than 100 countries. The group is headquartered in New Delhi, India with five international offices in United Kingdom, Kenya, Ethiopia, Philippines and Bangladesh. We partner with multilateral, bilateral, governments, corporates and not-for-profit entities in anchoring development agenda for sustained and equitable growth. We strive to create an enabling environment for path-breaking social and policy reforms that contribute to sustainable development.
Role Overview
IT Manager
Key Responsibilities:
IT Strategy & Roadmap:
Lead the formulation and execution of a comprehensive IT Roadmap that aligns technology strategy with the broader organisational goals. This includes planning and overseeing the digital transformation journey, automation efforts, and the strategic migration of infrastructure to either cloud or optimised in-house servers, The incumbent will be responsible for ensuring that the roadmap is not only well-defined and costed, but also receives leadership approval within designated planning cycles, with clearly articulated milestones to guide rollout and progress tracking. Ensure systems are scalable, secure, and capable of supporting evolving business needs., new geographies, and digital transformation initiatives. A major responsibility of this role includes leading the upgrade and modernisation of core IT systems. This entails end-to-end execution of projects such as enterprise-wide email systems, ERP platforms, cloud storage environments, and associated tools that ensure business continuity and scale. The incumbent will supervise planning, procurement, migration, and post-deployment phases while ensuring minimal disruption to business operations.- In terms of risk and governance, the incumbent will ensure enterprise-wide compliance with information security frameworks and policies. This includes executing internal audits, ensuring endpoint security, and coordinating disaster recovery (DR) planning and drills to secure data and systems against cyber threats and breaches.
IT Operations Management:
Manage daily IT operations including systems administration, end-user support, hardware/network maintenance, and incident resolution across multiple office locations and remote project teams.Service Continuity & Business Support:
Ensure uninterrupted availability of core IT services to support ongoing consulting assignments, remote collaboration, and client engagements. Implement robust backup, disaster recovery, and business continuity strategies.Security & Compliance:
Enforce information security protocols to safeguard sensitive client and organizational data. Ensure IT practices comply with internal controls and regulatory standards, including those required by donor agencies and government partners.Support for Project Teams:
Provide tailored IT solutions and timely support for technical teams working on diverse consulting projects, including support for field-based operations, data collection tools, and client reporting systems.Vendor & Asset Management:
Oversee vendor relationships, manage IT service contracts, and ensure cost-effective procurement and lifecycle management of hardware, software, and licenses.Collaboration & Training:
Work closely with internal departments to understand IT needs and deliver solutions. Conduct regular training and awareness programs to improve digital literacy and cybersecurity posture across the organization.People Leadership and Capability:
Inspire, coach, and upskill distributed IT team; cultivate a culture of service excellence and innovation. The IT Lead Manager will serve as the central point of accountability for the organization's technology operations. In this role, the individual will oversee and manage a dedicated team responsible for all core operational aspects of IT, ensuring seamless delivery of services across infrastructure, applications, security, and end-user support.
Qualifications and Experience:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
- 8+ years of experience in IT operations, with at least 2–3 years in a leadership role, preferably within a consulting, professional services, or project-based environment.
- Proven ability to manage distributed IT infrastructure and support teams across multiple locations.
- Strong understanding of IT needs in a consulting setup, including support for remote work, virtual collaboration, and client data confidentiality.
- Experience in developing IT strategies, policies, and systems that scale with business growth.
Essential Skills & Competencies:
- Strategic thinking with hands-on execution capability.
- Demonstrated success in cloud-migration, ERP or collaboration-platform rollouts.
- Strong grasp of cybersecurity frameworks (ISO 27001, NIST, GDPR, DPDP-India).
- Excellent communication, stakeholder engagement, and coaching skills.
- Ability to thrive in a fast-paced, multicultural, project-oriented environment.
Desirable Skills & Attributes:
- Certifications such as ITIL, CompTIA, Microsoft, Cisco, or related credentials.
- Experience working with international donor agencies, government clients, or in development consulting is an advantage.
- Excellent interpersonal, communication, and stakeholder management skills.
- Demonstrated ability to prioritize, problem-solve, and lead cross-functional initiatives under tight deadlines.
