Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurgaon
>
EXL Services
>
Senior Manager

Senior Manager

EXL Services

8 years

3 - 7 Lacs

gurgaon

Posted:6 hours ago| Platform: GlassDoor logo

Apply

Skills Required

analytics tableau sql data dashboarding design engineering reliability visualization storytelling mentoring server communication presentation management support audit logic controls collaboration metrics reporting automation dashboard drill filtering analysis automate planning forecast python model staffing efficiency workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Manager

EXL/SM/1529293

ServicesGurgaon

Posted On

14 Oct 2025

End Date

28 Nov 2025

Required Experience

8 - 15 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Manager

Cost Code

D003425

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

2000000.0000 - 3000000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Analytics

Sub Group

Analytics - UK & Europe

Organization

Services

LOB

Consulting

SBU

Analytics

Country

India

City

Gurgaon

Center

EXL - Gurgaon Center 38

Skills

Skill

TABLEAU

SQL

Minimum Qualification

B.COM

Certification

No data available

Job Description

Tableau Consultant (Client-Facing Role)

Location: Offshore
Experience: C1/C2

Tableau Analyst / Consultant with strong business acumen and proven client-facing skills. This role goes beyond dashboarding — looking for someone who can partner with client business stakeholders, understand their needs, and deliver impactful analytics solutions.

Responsibilities:

Engage directly with senior business users, translating requirements into actionable Tableau solutions.
Design, build, and optimize Tableau dashboards and visualizations for executive consumption.
Work with data engineering teams to ensure availability, accuracy, and reliability of data sources.
Act as a trusted advisor to the client — proactively recommending visualization best practices and data storytelling approaches.
Build credibility and trust to grow the account by identifying new opportunities, mentoring junior analysts, and leading expansions of the analytics team.
Deep expertise in Tableau (Desktop + Server/Cloud).
Strong SQL and data skills.
Good communication, presentation, and stakeholder management skills.
Who can support the relationship growth, deliver value fast, and then scale impact by building a team around them.
Technical Asks: Grafana
- Tableau Alignment
  - Audit existing Grafana metrics.
  - Align definitions with Tableau dashboards (i.e., update logic supporting Grafana)
  - Optional: support RBAC/controls to ensure secure role-based access in Grafana (possibly through collaboration with IIT)
- Re-work in-room VS dashboards
  - Current dashboards are live views of Grafana data but are not actively used
  - Build new dashboards to include critical views, metrics, etc. for VS and leaders to better manage live queue and capacity
  - Ideally, this would include predictive analytics on capacity, queue, etc.
- Merge QA and VS Reporting
  - Build joint productivity dashboards (QA + VS) to support merged function.
  - Ensure coverage across individual, team, country, and global levels.
- MBR Automation
  - Develop an automated MBR dashboard to replace current manual SQL pulls.
  - Build supporting Tableau data models with refresh scheduling.
- SLA Dashboard
  - Construct a comprehensive SLA dashboard to provide clear visibility into contractual commitments versus actual performance
  - Provide a unified view of key SLA metrics, including response time, uptime, and bespoke customer accuracy SLAs.
- Enable granular drill-down and filtering by customer, product, and time period (quarterly down to hourly), including the ability to exclude non-contractual volumes.
- Include multi-dimensional performance analysis (e.g., time to meet a target percentile vs. percentile met in a target time), with a historical lookback of at least 6-12 months.
- Add diagnostic capabilities to help identify the root causes of SLA breaches.
- Automate data pipelines where possible to eliminate manual work.
- Capacity Planning automation
  - Current capacity forecast is run manually from a Python notebook and is somewhat heuristic-based
  - There is an opportunity to create a more granular, automated predictive model that gives insight into required staffing levels (taking into account language, geo, etc.)
- Re-build Tableau dashboards for
  - Individual / team productivity and accuracy metrics (including post-shift reporting)
- Country-level and global rollups
- Cross-functional efficiency (QA/VS combined)

Workflow

Workflow Type

Back Office

More Jobs at EXL Services

Executives

Pune, Maharashtra

1.0 - 5.0 yrs

INR 3 - 5 Lacs

Executives

Chennai, Tamil Nadu

Experience: Not specified

INR 3 - 5 Lacs

Executives

Noida, Uttar Pradesh

Experience: Not specified

INR 3 - 5 Lacs

Senior Executive

Jaipur

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Assistant Manager

Noida

3.0 - 5.0 yrs

INR 7 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.