As an Assistant Manager in the PROS Pricing Solution Suite at Global Song, your role will involve providing functional and implementation support for Pricing and CPQ Tools. You will work on building robust pricing models using advanced analytics and artificial intelligence, tracking key pricing KPIs, and creating leadership dashboards in visualization tools. Additionally, you will be responsible for assessing pricing processes, designing pricing strategies, and implementing pricing solutions to drive positive impacts on topline and bottom line for global B2B organizations. **Key Responsibilities:** - Provide functional and implementation support for Pricing and CPQ Tools solutions like PROS, PriceFx, CONGA, SFDC CPQ, Zilliant, Vendavo, SAP/Oracle Pricing, Callidus - Build robust pricing models using advanced analytics and artificial intelligence - Work on designing and implementing pricing strategies, competitive pricing, margin analysis, pricing diagnostics, and contract pricing of services - Collaborate with clients sales organization to drive efficient and effective pricing and discounting approaches **Qualifications Required:** - 7-10 years of progressive industry and/or consulting experience in Products/ Communications & High Tech/ Financial Services industry/ Resources - 3-5 years experience working with PROS Smart Price Optimization & Management (POM) & Smart Configure Price Quote (CPQ) - Proficiency in MS Excel, Macro, and PowerPoint, and exposure to Visualization Tools such as Power BI and Tableau - Nice to have certification in PROS Smart Price Optimization and Management, PROS Smart Configure Price Quote, or Pricing Analytics using advanced analytics - Excellent communication and interpersonal skills - Educational Qualification: Any graduation / BE / B Tech **Additional Information:** About Our Company | Accenture Experience: Minimum 7-10 year(s) of experience is required (Note: The additional information section is omitted as it does not provide specific details about the company in the job description) As an Assistant Manager in the PROS Pricing Solution Suite at Global Song, your role will involve providing functional and implementation support for Pricing and CPQ Tools. You will work on building robust pricing models using advanced analytics and artificial intelligence, tracking key pricing KPIs, and creating leadership dashboards in visualization tools. Additionally, you will be responsible for assessing pricing processes, designing pricing strategies, and implementing pricing solutions to drive positive impacts on topline and bottom line for global B2B organizations. **Key Responsibilities:** - Provide functional and implementation support for Pricing and CPQ Tools solutions like PROS, PriceFx, CONGA, SFDC CPQ, Zilliant, Vendavo, SAP/Oracle Pricing, Callidus - Build robust pricing models using advanced analytics and artificial intelligence - Work on designing and implementing pricing strategies, competitive pricing, margin analysis, pricing diagnostics, and contract pricing of services - Collaborate with clients sales organization to drive efficient and effective pricing and discounting approaches **Qualifications Required:** - 7-10 years of progressive industry and/or consulting experience in Products/ Communications & High Tech/ Financial Services industry/ Resources - 3-5 years experience working with PROS Smart Price Optimization & Management (POM) & Smart Configure Price Quote (CPQ) - Proficiency in MS Excel, Macro, and PowerPoint, and exposure to Visualization Tools such as Power BI and Tableau - Nice to have certification in PROS Smart Price Optimization and Management, PROS Smart Configure Price Quote, or Pricing Analytics using advanced analytics - Excellent communication and interpersonal skills - Educational Qualification: Any graduation / BE / B Tech **Additional Information:** About Our Company | Accenture Experience: Minimum 7-10 year(s) of experience is required (Note: The additional information section is omitted as it does not provide specific details about the company in the job description)
As a Capital Markets Services Specialist at Accenture, your role involves analysis and solving of moderately complex problems. You may be tasked with creating new solutions, adapting existing methods and procedures, and understanding the strategic direction set by senior management in relation to team goals. Your primary upward interaction will be with your direct supervisor, with potential interactions with peers and/or management levels at a client and/or within Accenture. You will receive guidance when determining methods and procedures for new assignments, and your decisions may have a significant impact on the team. If in an individual contributor role, you may manage small teams and/or work efforts at a client or within Accenture. Please be aware that this role may require you to work in rotational shifts. Key Responsibilities: - Analysis and solving of moderately complex problems - Creation of new solutions, leveraging and adapting existing methods and procedures - Understanding the strategic direction set by senior management - Interacting with direct supervisor, peers, and/or management levels - Providing guidance on methods and procedures for new assignments - Managing small teams and/or work efforts at a client or within Accenture Qualifications Required: - Any Graduation About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services. Their 699,000 people deliver technology and human ingenuity every day to serve clients in over 120 countries. Accenture embraces change to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com to learn more. As a Capital Markets Services Specialist at Accenture, your role involves analysis and solving of moderately complex problems. You may be tasked with creating new solutions, adapting existing methods and procedures, and understanding the strategic direction set by senior management in relation to team goals. Your primary upward interaction will be with your direct supervisor, with potential interactions with peers and/or management levels at a client and/or within Accenture. You will receive guidance when determining methods and procedures for new assignments, and your decisions may have a significant impact on the team. If in an individual contributor role, you may manage small teams and/or work efforts at a client or within Accenture. Please be aware that this role may require you to work in rotational shifts. Key Responsibilities: - Analysis and solving of moderately complex problems - Creation of new solutions, leveraging and adapting existing methods and procedures - Understanding the strategic direction set by senior management - Interacting with direct supervisor, peers, and/or management levels - Providing guidance on methods and procedures for new assignments - Managing small teams and/or work efforts at a client or within Accenture Qualifications Required: - Any Graduation About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services. Their 699,000 people deliver technology and human ingenuity every day to serve clients in over 120 countries. Accenture embraces change to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com to learn more.
As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. You should excel in email and chat processes and have proficient typing skills. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests as per the defined support scope. Additionally, you will manage unplanned interruptions to restore normal service operations promptly for non-voice interactions like email, web, and chat. **Roles and Responsibilities:** - Solve routine problems following general guidelines and precedents - Interact mainly within your team and with your direct supervisor - Receive detailed to moderate instruction for daily tasks and comprehensive guidance for new assignments - Decisions made will impact your own work - Act as an individual contributor within a team with a predetermined scope of work **Qualifications Required:** - Graduation in any field - 1 to 3 years of relevant experience About Accenture: Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With a workforce of 699,000 people serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song powered by an extensive network of Advanced Technology and Intelligent Operations centers. The company embraces change to drive value and shared success for clients, employees, shareholders, partners, and communities. For more information, visit www.accenture.com. Please note that this role may involve working in rotational shifts. As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. You should excel in email and chat processes and have proficient typing skills. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests as per the defined support scope. Additionally, you will manage unplanned interruptions to restore normal service operations promptly for non-voice interactions like email, web, and chat. **Roles and Responsibilities:** - Solve routine problems following general guidelines and precedents - Interact mainly within your team and with your direct supervisor - Receive detailed to moderate instruction for daily tasks and comprehensive guidance for new assignments - Decisions made will impact your own work - Act as an individual contributor within a team with a predetermined scope of work **Qualifications Required:** - Graduation in any field - 1 to 3 years of relevant experience About Accenture: Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With a workforce of 699,000 people serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song powered by an extensive network of Advanced Technology and Intelligent Operations centers. The company embraces change to drive value and shared success for clients, employees, shareholders, partners, and communities. For more information, visit www.accenture.com. Please note that this role may involve working in rotational shifts.
As an Agile Transformation Consultant at Accenture, you will have the opportunity to work in the Technology Strategy & Advisory Practice, enabling our most strategic clients to realize exceptional business value from technology. You will be part of a high-performing team focused on Agile Transformation for complex deal structures and new business processes, with the following key responsibilities: - Drive end-to-end transformation with Agile Ways of Working as a cornerstone - Design new agile operating models and transformation programs governance - Perform maturity assessments & diagnostics on Agile ways of working - Coach Agile teams in all roles and functions, from leadership to teams coaching - Educate, suggest tools, and provide training for organization-wide adoption of Agile methodologies - Contribute to business development and build trusted relationships with clients - Leverage existing working knowledge of DevOps and Automation processes and tools - Apply strong knowledge of technology trends across IT and digital to develop technology solutions - Ability to drive C-suite/senior leadership level discussions - Promote a culture of experimentation and innovation Qualifications required for this role include: - Minimum 3-4 years of prior consulting experience in client-facing roles - Deep understanding of impact on Agile and Intelligent Operating Model - Hands-on experience driving Program and Team level Agile transformation - Expert knowledge of Agile frameworks like Scrum, Kanban, SAFe, Spotify, Scrum@Scale - Experience in facilitating workshops using techniques like Design Thinking, User Story Mapping, Value Stream Mapping - Practical industry expertise in domains such as Financial Services, Retail, Consumer Goods, etc. In addition to the above responsibilities and qualifications, you will have the following opportunities at Accenture: - Work on transformative projects with key G2000 clients - Co-create with leaders in strategy, industry experts, and business intelligence professionals - Personalized training modules to develop your strategy & consulting acumen - Thrive in a culture committed to accelerating equality for all - Engage in boundaryless collaboration across the entire organization Accenture is a leading global professional services company, providing services and solutions in strategy, consulting, digital, technology, and operations. With a focus on shaping the future and leveraging technology to create value, Accenture offers a diverse and innovative work environment. If you are passionate about leveraging technology for large-scale transformation and driving business agility, Accenture Technology Strategy & Advisory is the right place for you to grow your skills and make a difference. As an Agile Transformation Consultant at Accenture, you will have the opportunity to work in the Technology Strategy & Advisory Practice, enabling our most strategic clients to realize exceptional business value from technology. You will be part of a high-performing team focused on Agile Transformation for complex deal structures and new business processes, with the following key responsibilities: - Drive end-to-end transformation with Agile Ways of Working as a cornerstone - Design new agile operating models and transformation programs governance - Perform maturity assessments & diagnostics on Agile ways of working - Coach Agile teams in all roles and functions, from leadership to teams coaching - Educate, suggest tools, and provide training for organization-wide adoption of Agile methodologies - Contribute to business development and build trusted relationships with clients - Leverage existing working knowledge of DevOps and Automation processes and tools - Apply strong knowledge of technology trends across IT and digital to develop technology solutions - Ability to drive C-suite/senior leadership level discussions - Promote a culture of experimentation and innovation Qualifications required for this role include: - Minimum 3-4 years of prior consulting experience in client-facing roles - Deep understanding of impact on Agile and Intelligent Operating Model - Hands-on experience driving Program and Team level Agile transformation - Expert knowledge of Agile frameworks like Scrum, Kanban, SAFe, Spotify, Scrum@Scale - Experience in facilitating workshops using techniques like Design Thinking, User Story Mapping, Value Stream Mapping - Practical industry expertise in domains such as Financial Services, Retail, Consumer Goods, etc. In addition to the above responsibilities and qualifications, you will have the following opportunities at Accenture: - Work on transformative projects with key G2000 clients - Co-create with leaders in strategy, industry experts, and business intelligence professionals - Personalized training modules to develop your strategy & consulting acumen - Thrive in a culture committed to accelerating equality for all - Engage in boundaryless collaboration across the entire
Job Description: You are a dynamic and experienced AI / GenAI Retail Specialist (Manager level) responsible for leading the development and implementation of artificial intelligence solutions in the retail sector. Your role involves leveraging your technical expertise, domain knowledge in retail, and leadership capabilities to drive impactful AI and GenAI initiatives. By utilizing your deep understanding of the retail industry, you will design AI solutions that cater to critical business needs and enhance retail performance in areas such as merchandising, pricing, customer engagement, and product assortment. Key Responsibilities: - Utilize your retail knowledge to design AI solutions addressing critical business needs in the retail sector. - Supervise teams in building, validating, and deploying ML/DL models using frameworks like TensorFlow, PyTorch, and Hugging Face. - Develop and oversee the implementation of GenAI-powered tools. - Design and implement AI algorithms and generative models tailored to the retail sector. - Focus on creating AI models for various use cases like personalized customer experiences, pricing optimization, and product assortment. - Translate data insights into actionable strategies for marketing, merchandising, and customer experience teams. - Collaborate with cross-functional teams to understand retail challenges and translate them into AI-driven solutions. - Communicate the potential of AI solutions to technical and non-technical stakeholders to align technical capabilities with business objectives. Qualifications Required: - 6-10 years of relevant experience in data science, machine learning, or AI, with at least 2+ years in a leadership or managerial role. - Educational Qualification: MSc in Statistics, B.Tech./M.Tech in Computer Science, Econometrics, Data Science. - Retail tech experience in e-commerce, fashion, grocery, or quick-commerce segments. - Knowledge of ethical AI practices and responsible AI governance. - Experience working with APIs of commercial LLMs (e.g., OpenAI, Cohere, Anthropic). Company Details: Accenture is the employer, offering roles in the AI/GenAI Retail domain. Job Description: You are a dynamic and experienced AI / GenAI Retail Specialist (Manager level) responsible for leading the development and implementation of artificial intelligence solutions in the retail sector. Your role involves leveraging your technical expertise, domain knowledge in retail, and leadership capabilities to drive impactful AI and GenAI initiatives. By utilizing your deep understanding of the retail industry, you will design AI solutions that cater to critical business needs and enhance retail performance in areas such as merchandising, pricing, customer engagement, and product assortment. Key Responsibilities: - Utilize your retail knowledge to design AI solutions addressing critical business needs in the retail sector. - Supervise teams in building, validating, and deploying ML/DL models using frameworks like TensorFlow, PyTorch, and Hugging Face. - Develop and oversee the implementation of GenAI-powered tools. - Design and implement AI algorithms and generative models tailored to the retail sector. - Focus on creating AI models for various use cases like personalized customer experiences, pricing optimization, and product assortment. - Translate data insights into actionable strategies for marketing, merchandising, and customer experience teams. - Collaborate with cross-functional teams to understand retail challenges and translate them into AI-driven solutions. - Communicate the potential of AI solutions to technical and non-technical stakeholders to align technical capabilities with business objectives. Qualifications Required: - 6-10 years of relevant experience in data science, machine learning, or AI, with at least 2+ years in a leadership or managerial role. - Educational Qualification: MSc in Statistics, B.Tech./M.Tech in Computer Science, Econometrics, Data Science. - Retail tech experience in e-commerce, fashion, grocery, or quick-commerce segments. - Knowledge of ethical AI practices and responsible AI governance. - Experience working with APIs of commercial LLMs (e.g., OpenAI, Cohere, Anthropic). Company Details: Accenture is the employer, offering roles in the AI/GenAI Retail domain.
Role Overview: Join Accenture's Strategy and Consulting Global Network SC&O as a Consultant in the Sourcing and Procurement team within the Capability Network (CN). Be part of a diverse consulting team working on sourcing and procurement engagements for clients across industries. Help organizations reimagine and transform their supply chains for a positive impact on business, society, and the planet. Key Responsibilities: - Gather and analyze qualitative and quantitative data to enable setting and reporting on sustainability targets in partnership with client teams - Integrate sustainability principles and frameworks into sourcing & procurement policies, processes, and strategies - Drive multiple initiatives/engagements to address specific sustainability-related business issues for clients - Develop business cases for sustainability initiatives and provide guidance on sustainable sourcing practices - Formulate recommendations and technology solutions aligned with clients' capabilities - Conduct market/industry assessments for various environmental impacts and human/labor rights - Implement dashboards using technology tools to monitor and report key data and insights - Research latest trends in sustainability and responsible value chain to develop solutions - Engage with business partners and thought leaders to develop functional capability and knowledge in embedding sustainability into supply chain activities Qualifications Required: - MBA from Tier 1 B School and/or BE/B.Tech from Tier 1 engineering institutes - 4-5 years of consulting or industry experience in sustainable sourcing, responsible sourcing implementation, category management, strategic sourcing, and supplier risk management - Knowledge of sustainability reporting standards and frameworks such as GRI, SASB, TCFD, GHG Protocol, and CDP - Experience in strategic sourcing, supplier relationship management, and continuous improvement - Proficiency in project and people management - Strong written and verbal communication skills, networking abilities, and relationship management skills (Note: Additional details about the company were not provided in the job description.) Role Overview: Join Accenture's Strategy and Consulting Global Network SC&O as a Consultant in the Sourcing and Procurement team within the Capability Network (CN). Be part of a diverse consulting team working on sourcing and procurement engagements for clients across industries. Help organizations reimagine and transform their supply chains for a positive impact on business, society, and the planet. Key Responsibilities: - Gather and analyze qualitative and quantitative data to enable setting and reporting on sustainability targets in partnership with client teams - Integrate sustainability principles and frameworks into sourcing & procurement policies, processes, and strategies - Drive multiple initiatives/engagements to address specific sustainability-related business issues for clients - Develop business cases for sustainability initiatives and provide guidance on sustainable sourcing practices - Formulate recommendations and technology solutions aligned with clients' capabilities - Conduct market/industry assessments for various environmental impacts and human/labor rights - Implement dashboards using technology tools to monitor and report key data and insights - Research latest trends in sustainability and responsible value chain to develop solutions - Engage with business partners and thought leaders to develop functional capability and knowledge in embedding sustainability into supply chain activities Qualifications Required: - MBA from Tier 1 B School and/or BE/B.Tech from Tier 1 engineering institutes - 4-5 years of consulting or industry experience in sustainable sourcing, responsible sourcing implementation, category management, strategic sourcing, and supplier risk management - Knowledge of sustainability reporting standards and frameworks such as GRI, SASB, TCFD, GHG Protocol, and CDP - Experience in strategic sourcing, supplier relationship management, and continuous improvement - Proficiency in project and people management - Strong written and verbal communication skills, networking abilities, and relationship management skills (Note: Additional details about the company were not provided in the job description.)
As an Order to Cash Operations Associate at Accenture, you will be responsible for assessing, designing, building, and implementing best practices for Order Management. This includes managing processes from Order Creation to Order Fulfillment, financial settlement, order prioritization, purchase order receipt, invoice matching, inventory availability, fulfillment accuracy, provisioning of services, and billing activation. Your role will also involve handling Distributed Order Management for both online and physical network management. **Key Responsibilities:** - Solve routine problems using precedent and by referring to general guidelines - Interact within your own team and with your direct supervisor - Receive detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Work as an individual contributor within a team with a focused scope of work **Qualifications Required:** - Bachelor of Commerce (BCom) - Master of Commerce (MCom) - Master of Business Administration (MBA) Please note that this role may require you to work in rotational shifts. Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 699,000 employees serving clients in more than 120 countries, we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. As an Order to Cash Operations Associate at Accenture, you will be responsible for assessing, designing, building, and implementing best practices for Order Management. This includes managing processes from Order Creation to Order Fulfillment, financial settlement, order prioritization, purchase order receipt, invoice matching, inventory availability, fulfillment accuracy, provisioning of services, and billing activation. Your role will also involve handling Distributed Order Management for both online and physical network management. **Key Responsibilities:** - Solve routine problems using precedent and by referring to general guidelines - Interact within your own team and with your direct supervisor - Receive detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Work as an individual contributor within a team with a focused scope of work **Qualifications Required:** - Bachelor of Commerce (BCom) - Master of Commerce (MCom) - Master of Business Administration (MBA) Please note that this role may require you to work in rotational shifts. Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 699,000 employees serving clients in more than 120 countries, we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
As a Salesforce Techno-Functional Consultant at Accenture, you will play a crucial role in driving the adoption, optimization, and enhancement of Salesforce solutions within the Software & Platform industry group. Your passion for leveraging Salesforce's capabilities across various clouds (Sales, Service, Marketing, Experience, Communications, Media, Ecommerce) will be instrumental in delivering impactful business transformations. Collaborating closely with clients and stakeholders, you will design, implement, and optimize Salesforce solutions, contributing to the firm's Salesforce strategy and offerings. This unique opportunity allows you to influence Salesforce adoption across global tech enterprises and help build future-ready capabilities. **Roles & Responsibilities:** - Lead client engagements to design, develop, and implement tailored Salesforce solutions across various clouds (Sales, Service, Marketing, Experience, Communications, Media, Ecommerce). - Collaborate with clients and market units to define business cases, transformation roadmaps, and target operating models for Salesforce initiatives. - Advise mid- to senior-level stakeholders on leveraging Salesforce for innovation and efficiency. - Drive end-to-end Salesforce project implementations, covering pre-implementation, discovery, design, development, and post-implementation phases. - Facilitate workshops and deliver solutions using Salesforce capabilities, including Vlocity (EPC/CPQ/CLM/OM) and Einstein Analytics. - Develop business requirements, user stories, and specifications, and configure Salesforce (triggers, process builders, flows). - Recommend features, improvements, and best practices to optimize Salesforce usage and adoption. - Apply agile methodologies (Scrum, SAFe, Kanban) and tools like JIRA, Confluence, and MS Project for project delivery. - Manage delivery processes, ensure service quality, and support transformation initiatives with effective governance. - Support business development activities through proposals, client presentations, RFP responses, and proof of concept creation. - Stay ahead of Salesforce trends and translate them into actionable consulting offerings. **Must-have skills:** - Proven expertise in Salesforce strategy, architecture, and implementation across various clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud). - Hands-on experience with Salesforce configuration (triggers, process builders, flows) and integration technologies. - Strong business acumen with the ability to translate Salesforce solutions into tangible business value. - Track record of managing complex client engagements end-to-end. - Excellent stakeholder management and communication skills (mid- to senior-level and technical teams). - Strong project leadership and team management capabilities, with experience applying agile methodologies (Scrum, SAFe, Kanban). - Strong oral communication skills and writing skills - experience of producing high caliber reports, papers, and presentations. **Good to have skills:** - Experience in Salesforce Comms Cloud, Media Cloud & Ecommerce Cloud. - Salesforce Certifications such as Admin, Sales Cloud Consultant, Service Cloud Consultant, CPQ Specialist, or Experience Cloud Consultant. - Experience in Salesforce value architecting, business case preparation, value realization. - Familiarity with DevOps and Release Management for Salesforce deployments. - Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics, and experience management. - Experience of working with Visio, Jira, Lucid chart, Rally, or similar tools. This role offers exposure to transformative Salesforce projects with key G2000 clients. Travel may be required based on client engagements. You can enjoy a hybrid work model with flexibility based on project needs. Additionally, there are opportunities to co-create with leaders and shape innovative solutions leveraging emerging technologies. Personalized training modules are provided to develop your strategy & consulting acumen, industry knowledge, and capabilities. As a Salesforce Techno-Functional Consultant at Accenture, you will play a crucial role in driving the adoption, optimization, and enhancement of Salesforce solutions within the Software & Platform industry group. Your passion for leveraging Salesforce's capabilities across various clouds (Sales, Service, Marketing, Experience, Communications, Media, Ecommerce) will be instrumental in delivering impactful business transformations. Collaborating closely with clients and stakeholders, you will design, implement, and optimize Salesforce solutions, contributing to the firm's Salesforce strategy and offerings. This unique opportunity allows you to influence Salesforce adoption across global tech enterprises and help build future-ready capabilities. **Roles & Responsibilities:** - Lead client engagements to design, develop, and impleme
As a SW Business Analysis Senior Manager at Accenture, you will be part of the Technology for Operations team, serving as a trusted advisor and partner to Accenture Operations. Your role involves providing innovative and secure technologies to assist clients in constructing an intelligent operating model, leading to exceptional results. Working closely with the sales, offering, and delivery teams, you will identify and develop innovative solutions. The major sub-deals include Application Hosting Operations (AHO), Infrastructure Management (ISMT), and Intelligent Automation. You will represent individuals who interpret, analyze, and translate client requirements into cost-effective, reliable, predictable, and deliverable solutions, aligned with standard technology offerings. **Key Responsibilities:** - Identify and assess complex problems for your area(s) of responsibility - Create solutions requiring in-depth knowledge of organizational objectives - Set strategic direction and establish near-term goals - Interact with senior management levels at clients and within Accenture - Make decisions with a lasting impact on the area of responsibility - Manage large teams or work efforts (if in an individual contributor role) - Work in rotational shifts may be required **Qualifications Required:** - SAP SuccessFactors - ServiceNow Tools Administration - ServiceNow Portal Development - ServiceNow Advanced Workflows - ASP.NET MVC - Adaptable and flexible mindset - Ability to perform under pressure - Strong problem-solving skills - Detail-oriented - Ability to establish strong client relationships Please note that the role of SW Business Analysis Senior Manager at Accenture requires a minimum qualification of Any Graduation. As a SW Business Analysis Senior Manager at Accenture, you will be part of the Technology for Operations team, serving as a trusted advisor and partner to Accenture Operations. Your role involves providing innovative and secure technologies to assist clients in constructing an intelligent operating model, leading to exceptional results. Working closely with the sales, offering, and delivery teams, you will identify and develop innovative solutions. The major sub-deals include Application Hosting Operations (AHO), Infrastructure Management (ISMT), and Intelligent Automation. You will represent individuals who interpret, analyze, and translate client requirements into cost-effective, reliable, predictable, and deliverable solutions, aligned with standard technology offerings. **Key Responsibilities:** - Identify and assess complex problems for your area(s) of responsibility - Create solutions requiring in-depth knowledge of organizational objectives - Set strategic direction and establish near-term goals - Interact with senior management levels at clients and within Accenture - Make decisions with a lasting impact on the area of responsibility - Manage large teams or work efforts (if in an individual contributor role) - Work in rotational shifts may be required **Qualifications Required:** - SAP SuccessFactors - ServiceNow Tools Administration - ServiceNow Portal Development - ServiceNow Advanced Workflows - ASP.NET MVC - Adaptable and flexible mindset - Ability to perform under pressure - Strong problem-solving skills - Detail-oriented - Ability to establish strong client relationships Please note that the role of SW Business Analysis Senior Manager at Accenture requires a minimum qualification of Any Graduation.
Job Description: As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to effectively manage expectations, issues, and outcomes. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate regular project meetings to ensure alignment and address any challenges. - Develop and maintain comprehensive project documentation to track progress and outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management, Project Program & Portfolio Governance. - Good To Have Skills: Experience with Financial Management, Governance Risk Compliance (GRC). - Strong understanding of project lifecycle management and methodologies. - Ability to effectively communicate project goals and updates to diverse stakeholders. - Experience in risk management and mitigation strategies. Qualifications Required: - Minimum 7.5 years of experience in Agile Project Management. - Educational Qualification: 15 years full-time education. (Note: Omitting any additional information about company details as it was not provided in the job description) Job Description: As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to effectively manage expectations, issues, and outcomes. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate regular project meetings to ensure alignment and address any challenges. - Develop and maintain comprehensive project documentation to track progress and outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management, Project Program & Portfolio Governance. - Good To Have Skills: Experience with Financial Management, Governance Risk Compliance (GRC). - Strong understanding of project lifecycle management and methodologies. - Ability to effectively communicate project goals and updates to diverse stakeholders. - Experience in risk management and mitigation strategies. Qualifications Required: - Minimum 7.5 years of experience in Agile Project Management. - Educational Qualification: 15 years full-time education. (Note: Omitting any additional information about company details as it was not provided in the job description)
Role Overview: You will be a Data Science Sr. Analyst responsible for leading innovative projects and implementing impactful solutions in domains such as Consumer Tech, Enterprise Tech, and Semiconductors. Your role will involve combining technical expertise with client delivery management to work on cutting-edge projects in Generative AI, decision science, and cloud-based analytics. Key Responsibilities: - Utilize your expertise in Generative AI to design and fine-tune GenAI models for NLP, CV, and multimodal use cases, ensuring scalability for enterprise applications. - Architect agentic AI solutions by integrating APIs and enterprise knowledge bases with orchestration frameworks like LangChain, LlamaIndex, and AutoGen. - Optimize agent workflows by fine-tuning RAG pipelines, improving context handling, and enhancing reliability for better performance. - Build scalable retrieval pipelines using vector databases such as Pinecone, FAISS, Weaviate, and Milvus for seamless enterprise integration. - Design scalable AI/ML workflows on Azure or AWS with a focus on cost and performance optimization for cross-functional domains. - Leverage cloud-native MLOps tools like SageMaker and Azure ML for model training, deployment, monitoring, and governance. - Develop advanced predictive models, recommendation engines, and optimization solutions to drive business relevance and measurable impact. - Engineer robust data pipelines and feature stores to support GenAI and ML models across various datasets including structured, unstructured, and multimodal data. Qualifications Required: - Experience: You should have 3+ years of experience in data engineering or data science. - Education: A degree in B.Tech, M.Tech in Computer Science, Statistics, Applied Mathematics, or a related field is required. Additional Details of the Company: The ideal candidate for this position should have a strong educational background in a quantitative discipline and experience working with Hi-Tech clients. The position is based in Bengaluru, with Kolkata and Hyderabad offices also available. Role Overview: You will be a Data Science Sr. Analyst responsible for leading innovative projects and implementing impactful solutions in domains such as Consumer Tech, Enterprise Tech, and Semiconductors. Your role will involve combining technical expertise with client delivery management to work on cutting-edge projects in Generative AI, decision science, and cloud-based analytics. Key Responsibilities: - Utilize your expertise in Generative AI to design and fine-tune GenAI models for NLP, CV, and multimodal use cases, ensuring scalability for enterprise applications. - Architect agentic AI solutions by integrating APIs and enterprise knowledge bases with orchestration frameworks like LangChain, LlamaIndex, and AutoGen. - Optimize agent workflows by fine-tuning RAG pipelines, improving context handling, and enhancing reliability for better performance. - Build scalable retrieval pipelines using vector databases such as Pinecone, FAISS, Weaviate, and Milvus for seamless enterprise integration. - Design scalable AI/ML workflows on Azure or AWS with a focus on cost and performance optimization for cross-functional domains. - Leverage cloud-native MLOps tools like SageMaker and Azure ML for model training, deployment, monitoring, and governance. - Develop advanced predictive models, recommendation engines, and optimization solutions to drive business relevance and measurable impact. - Engineer robust data pipelines and feature stores to support GenAI and ML models across various datasets including structured, unstructured, and multimodal data. Qualifications Required: - Experience: You should have 3+ years of experience in data engineering or data science. - Education: A degree in B.Tech, M.Tech in Computer Science, Statistics, Applied Mathematics, or a related field is required. Additional Details of the Company: The ideal candidate for this position should have a strong educational background in a quantitative discipline and experience working with Hi-Tech clients. The position is based in Bengaluru, with Kolkata and Hyderabad offices also available.
As a Japanese Bilingual Manager at Accenture Health & Public Services, you will have the opportunity to work on transformation strategies for global clients in an inclusive and collaborative environment. You will be part of a team that helps clients make a meaningful impact on patients' lives through New Science, novel medical technologies, and better collaboration. Your main responsibilities will include: - Supporting small to medium-size teams in delivering management consulting projects for global clients - Helping define commercial strategy, strategy implementation, market scoping, customer journeys, go-to-market strategy, and process improvement - Contributing as part of pursuit teams, developing proposals, and supporting the global sales team to win potential opportunities within the practice - Building the practice and tracking metrics, developing assets and methodologies, conducting research, and creating internal tools or materials for the larger community - Acquiring skills that are useful across Health industry groups - Drawing insights from complex financial and quantitative analysis to drive strategy and solution development - Managing proposals and business development efforts, coordinating with colleagues to create deliverables - Executing a transformational change plan aligned with clients' business strategy - Demonstrating sales acumen by applying client knowledge and Accenture sales processes to structure high-impact solutions - Leading presentations for the entire project with the client, advocating a point of view and addressing difficult questions during presentations Qualifications required for this role include: - Health Industry expertise (optional) on how care delivery is managed across different settings and channels - Proven team handling skills with an ability to engage effectively with multiple stakeholders - Ability to solve complex business problems and deliver client delight - Strong writing skills to build point of views on current industry trends - Good analytical and problem-solving skills with an aptitude to learn quickly - Excellent communication, interpersonal, and presentation skills - Cross-cultural competence with an ability to thrive in a dynamic environment In addition to the above, you should possess: - Full-time graduate/post-graduate degree, MBA is good to have - 8-13 years of experience in progressive business and/or consulting experience - Experience in areas like Digital Transformation, Value transformation, Performance Improvement, Technology Platforms, Data and Analytics, Public Health - JLPT certified N1/N2 - Proven success in client-facing roles for 3-4 engagements What's in it for you - An opportunity to work on transformative projects with key G2000 clients - Potential to co-create with leaders in strategy, industry experts, and business intelligence professionals - Ability to embed responsible business practices into everything you do - Personalized training modules to develop your skills and industry knowledge - Opportunity to thrive in a culture committed to equality and boundaryless collaboration About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. With a focus on innovation and sustainable value creation, Accenture works at the intersection of business and technology to improve the way the world works and lives. Join us at www.accenture.com. About Accenture Strategy & Consulting: Accenture Strategy shapes our clients' future by combining deep business insight with an understanding of how technology will impact industry and business models. Our global perspective and expertise help clients find future value and growth in a digital world. Learn more at https://www.accenture.com/us-en/Careers/capability-network. As a Japanese Bilingual Manager at Accenture Health & Public Services, you will have the opportunity to work on transformation strategies for global clients in an inclusive and collaborative environment. You will be part of a team that helps clients make a meaningful impact on patients' lives through New Science, novel medical technologies, and better collaboration. Your main responsibilities will include: - Supporting small to medium-size teams in delivering management consulting projects for global clients - Helping define commercial strategy, strategy implementation, market scoping, customer journeys, go-to-market strategy, and process improvement - Contributing as part of pursuit teams, developing proposals, and supporting the global sales team to win potential opportunities within the practice - Building the practice and tracking metrics, developing assets and methodologies, conducting research, and creating internal tools or materials for the larger community - Acquiring skills that are useful across Health industry groups - Drawing insights from complex financial and quantitative analysis to d
As an SME in this role, you will collaborate with and manage the team to make informed decisions and contribute to key decisions across multiple teams. You will be responsible for providing solutions to problems for your immediate team and other teams, as well as facilitating knowledge sharing sessions to enhance team capabilities. Additionally, you will monitor system performance and recommend improvements where necessary. **Professional & Technical Skills:** - **Must To Have Skills:** Proficiency in VMware NSX-T Data Center. - **Good To Have Skills:** Experience with network virtualization and security, strong understanding of server and network infrastructure, familiarity with troubleshooting methodologies for hardware and software, and experience in implementing and managing virtualized environments. As an SME in this role, you will collaborate with and manage the team to make informed decisions and contribute to key decisions across multiple teams. You will be responsible for providing solutions to problems for your immediate team and other teams, as well as facilitating knowledge sharing sessions to enhance team capabilities. Additionally, you will monitor system performance and recommend improvements where necessary. **Professional & Technical Skills:** - **Must To Have Skills:** Proficiency in VMware NSX-T Data Center. - **Good To Have Skills:** Experience with network virtualization and security, strong understanding of server and network infrastructure, familiarity with troubleshooting methodologies for hardware and software, and experience in implementing and managing virtualized environments.
As an S&C GN IS CMT Analyst at Accenture, you will play a crucial role in shaping innovative strategies and operating models. Your key responsibilities will include: - Conducting market research and analysis to identify trends and opportunities in the telecommunications or media industry. - Developing and executing strategies to address challenges facing telecommunications/media companies. - Working with clients to identify strategic goals and develop comprehensive plans to achieve them. - Conducting feasibility studies to evaluate new business opportunities, including mergers and acquisitions. - Identifying strategic cost take-out opportunities and driving business transformation. - Partnering with CEOs to architect future-proof operating models embracing transformational technology. - Supporting clients in their inorganic growth agenda across the deal lifecycle. - Preparing and delivering presentations to clients to communicate strategic plans and recommendations. - Monitoring industry trends and keeping clients informed of potential opportunities and threats. - Participating in the development of thought leadership content on telecommunications industry topics. Qualifications required for this role include: - MBA from a tier 1 institute. - Prior experience in the Telecommunications and/or Media industry. - Prior experience in Corporate Strategy, Business Transformation, Mergers & Acquisitions, and other relevant areas. Please note that this position is based in Bengaluru, Mumbai, or Gurgaon. As an S&C GN IS CMT Analyst at Accenture, you will play a crucial role in shaping innovative strategies and operating models. Your key responsibilities will include: - Conducting market research and analysis to identify trends and opportunities in the telecommunications or media industry. - Developing and executing strategies to address challenges facing telecommunications/media companies. - Working with clients to identify strategic goals and develop comprehensive plans to achieve them. - Conducting feasibility studies to evaluate new business opportunities, including mergers and acquisitions. - Identifying strategic cost take-out opportunities and driving business transformation. - Partnering with CEOs to architect future-proof operating models embracing transformational technology. - Supporting clients in their inorganic growth agenda across the deal lifecycle. - Preparing and delivering presentations to clients to communicate strategic plans and recommendations. - Monitoring industry trends and keeping clients informed of potential opportunities and threats. - Participating in the development of thought leadership content on telecommunications industry topics. Qualifications required for this role include: - MBA from a tier 1 institute. - Prior experience in the Telecommunications and/or Media industry. - Prior experience in Corporate Strategy, Business Transformation, Mergers & Acquisitions, and other relevant areas. Please note that this position is based in Bengaluru, Mumbai, or Gurgaon.
As an SME, you will collaborate and manage the team to make informed decisions and contribute to key decisions across multiple teams. You will be responsible for providing solutions to problems for your immediate team and other teams, and facilitate knowledge-sharing sessions to enhance team capabilities. It will also be your responsibility to monitor system performance and proactively address potential issues. **Qualifications Required:** - Proficiency in Google Cloud Network Services is a must-have skill. - Strong understanding of network architecture and protocols. - Experience with cloud infrastructure management and deployment. - Familiarity with troubleshooting techniques for network and server issues. - Ability to implement security measures and best practices in cloud environments. As an SME, you will collaborate and manage the team to make informed decisions and contribute to key decisions across multiple teams. You will be responsible for providing solutions to problems for your immediate team and other teams, and facilitate knowledge-sharing sessions to enhance team capabilities. It will also be your responsibility to monitor system performance and proactively address potential issues. **Qualifications Required:** - Proficiency in Google Cloud Network Services is a must-have skill. - Strong understanding of network architecture and protocols. - Experience with cloud infrastructure management and deployment. - Familiarity with troubleshooting techniques for network and server issues. - Ability to implement security measures and best practices in cloud environments.
Job Description: You will play a crucial role as a Retail Specialized Data Scientist by utilizing advanced analytics, machine learning, and statistical modeling techniques to enable data-driven decision-making for the retail business. Your responsibilities will involve working closely with various teams to drive business strategies and innovations. The ideal candidate should possess experience in retail analytics and the ability to translate data into actionable insights. Key Responsibilities: - Leverage Retail Knowledge: Utilize your deep understanding of the retail industry to design AI solutions addressing critical business needs. - Gather and clean data from various retail sources like sales transactions, customer interactions, inventory management, website traffic, and marketing campaigns. - Apply machine learning algorithms for classification, clustering, regression, and deep learning to enhance predictive models. - Implement AI-driven techniques for personalization, demand forecasting, and fraud detection. - Utilize advanced statistical methods to optimize existing use cases and develop new products for emerging challenges. - Stay abreast of the latest trends in data science and retail technology. - Collaborate with executives, product managers, and marketing teams to translate insights into actionable business strategies. Qualification Required: - Strong analytical and statistical skills. - Expertise in machine learning and AI. - Experience with retail-specific datasets and KPIs. - Proficiency in data visualization and reporting tools. - Ability to work with large datasets and complex data structures. - Strong communication skills to engage with both technical and non-technical stakeholders. - Solid understanding of the retail business and consumer behavior. - Programming Languages: Python, R, SQL, Scala. - Data Analysis Tools: Pandas, NumPy, Scikit-learn, TensorFlow, Keras. - Visualization Tools: Tableau, Power BI, Matplotlib, Seaborn. - Big Data Technologies: Hadoop, Spark, AWS, Google Cloud. - Databases: SQL, NoSQL (MongoDB, Cassandra). Additional Information: (Omit this section as it does not contain any relevant details about the company) Please note: - Experience: Minimum 3 years of experience required. - Educational Qualification: Bachelors or Master's degree in Data Science, Statistics, Computer Science, Mathematics, or a related field. Job Description: You will play a crucial role as a Retail Specialized Data Scientist by utilizing advanced analytics, machine learning, and statistical modeling techniques to enable data-driven decision-making for the retail business. Your responsibilities will involve working closely with various teams to drive business strategies and innovations. The ideal candidate should possess experience in retail analytics and the ability to translate data into actionable insights. Key Responsibilities: - Leverage Retail Knowledge: Utilize your deep understanding of the retail industry to design AI solutions addressing critical business needs. - Gather and clean data from various retail sources like sales transactions, customer interactions, inventory management, website traffic, and marketing campaigns. - Apply machine learning algorithms for classification, clustering, regression, and deep learning to enhance predictive models. - Implement AI-driven techniques for personalization, demand forecasting, and fraud detection. - Utilize advanced statistical methods to optimize existing use cases and develop new products for emerging challenges. - Stay abreast of the latest trends in data science and retail technology. - Collaborate with executives, product managers, and marketing teams to translate insights into actionable business strategies. Qualification Required: - Strong analytical and statistical skills. - Expertise in machine learning and AI. - Experience with retail-specific datasets and KPIs. - Proficiency in data visualization and reporting tools. - Ability to work with large datasets and complex data structures. - Strong communication skills to engage with both technical and non-technical stakeholders. - Solid understanding of the retail business and consumer behavior. - Programming Languages: Python, R, SQL, Scala. - Data Analysis Tools: Pandas, NumPy, Scikit-learn, TensorFlow, Keras. - Visualization Tools: Tableau, Power BI, Matplotlib, Seaborn. - Big Data Technologies: Hadoop, Spark, AWS, Google Cloud. - Databases: SQL, NoSQL (MongoDB, Cassandra). Additional Information: (Omit this section as it does not contain any relevant details about the company) Please note: - Experience: Minimum 3 years of experience required. - Educational Qualification: Bachelors or Master's degree in Data Science, Statistics, Computer Science, Mathematics, or a related field.
As an Integration Engineer, your role involves providing consultative Business and System Integration services to clients for implementing effective solutions. You will engage with clients to understand their needs, translate those needs into actionable business and technology solutions, and facilitate discussions on transformation and the customer journey. Your responsibilities include working on functional and application designs to ensure that technology and business solutions align with client requirements, driving successful project outcomes. **Roles & Responsibilities:** - Perform independently and become Subject Matter Expert (SME). - Actively participate and contribute in team discussions. - Provide solutions to work-related problems. - Collaborate with cross-functional teams to ensure alignment on project goals and deliverables. - Analyze and document business requirements to create effective integration strategies. **Professional & Technical Skills:** - Must Have Skills: - Proficiency in Oracle CC&B Technical Architecture. - Strong understanding of system integration methodologies and best practices. - Experience with data mapping and transformation techniques. - Familiarity with API design and development. - Knowledge of cloud-based integration solutions. **Qualifications Required:** - Minimum 2 years of experience in Oracle CC&B Technical Architecture. - Educational Qualification: 15 years full-time education. This position is based at the Kolkata office. As an Integration Engineer, your role involves providing consultative Business and System Integration services to clients for implementing effective solutions. You will engage with clients to understand their needs, translate those needs into actionable business and technology solutions, and facilitate discussions on transformation and the customer journey. Your responsibilities include working on functional and application designs to ensure that technology and business solutions align with client requirements, driving successful project outcomes. **Roles & Responsibilities:** - Perform independently and become Subject Matter Expert (SME). - Actively participate and contribute in team discussions. - Provide solutions to work-related problems. - Collaborate with cross-functional teams to ensure alignment on project goals and deliverables. - Analyze and document business requirements to create effective integration strategies. **Professional & Technical Skills:** - Must Have Skills: - Proficiency in Oracle CC&B Technical Architecture. - Strong understanding of system integration methodologies and best practices. - Experience with data mapping and transformation techniques. - Familiarity with API design and development. - Knowledge of cloud-based integration solutions. **Qualifications Required:** - Minimum 2 years of experience in Oracle CC&B Technical Architecture. - Educational Qualification: 15 years full-time education. This position is based at the Kolkata office.
As a Quality Auditing Specialist at Accenture, your role involves ensuring the final quality of deliverables by conducting thorough reviews of language, clarity, consistency, and alignment with client standards. Your responsibilities include: - Reviewing final project deliverables to guarantee clarity, correctness, and adherence to client-approved standards and style guides. - Ensuring deliverables are free of spelling, grammatical, and punctuation errors, and meet instructional and formatting requirements. - Checking for consistency in terminology, tone, voice, and formatting across the document or module. - Maintaining conciseness and minimizing repetition unless explicitly required by design. You will also be responsible for Quality Governance and Reporting by: - Identifying, categorizing, and logging errors using predefined error categories. - Tracking and reporting quality status for each deliverable and highlighting recurring issues or risks to the QA Lead. - Maintaining accurate documentation of reviews, including time tracking and reporting logs. - Contributing to dashboards or metrics reports as required by the QA Lead or Manager. Additionally, you will need to ensure Client Standards and Style Compliance by: - Becoming familiar with the clients style guide, tone, and content quality expectations. - Ensuring each deliverable aligns with the agreed-upon standards for structure, language, and instructional soundness. - Flagging and escalating any discrepancies, unclear guidance, or evolving expectations. Your collaboration and coaching support responsibilities include: - Providing clear, actionable feedback to stakeholders and content developers. - Supporting the QA Lead in identifying common error patterns and barriers to quality. - Assisting in the development of coaching materials, checklists, or job aids to improve quality across the team. - Participating in mentoring initiatives or quality briefings as needed. To be successful in this role, you should possess the following qualifications and skills: - Written and verbal communication skills. - Degree in English or a related field. - Familiarity with globally accepted style guides or client-specific guides. - Exposure to content development or instructional design environments. - Ability to adapt to dynamic schedules and shifting priorities across varied subject areas. - Problem Management and Critical Thinking capabilities. - Minimum 6-8+ years of experience in copy editing, proofreading, or QA review of instructional materials (preferably digital formats). - Strong command of English grammar and awareness of different English dialects. - Keen attention to detail, especially in language, structure, and formatting. As a Quality Auditing Specialist at Accenture, your role involves ensuring the final quality of deliverables by conducting thorough reviews of language, clarity, consistency, and alignment with client standards. Your responsibilities include: - Reviewing final project deliverables to guarantee clarity, correctness, and adherence to client-approved standards and style guides. - Ensuring deliverables are free of spelling, grammatical, and punctuation errors, and meet instructional and formatting requirements. - Checking for consistency in terminology, tone, voice, and formatting across the document or module. - Maintaining conciseness and minimizing repetition unless explicitly required by design. You will also be responsible for Quality Governance and Reporting by: - Identifying, categorizing, and logging errors using predefined error categories. - Tracking and reporting quality status for each deliverable and highlighting recurring issues or risks to the QA Lead. - Maintaining accurate documentation of reviews, including time tracking and reporting logs. - Contributing to dashboards or metrics reports as required by the QA Lead or Manager. Additionally, you will need to ensure Client Standards and Style Compliance by: - Becoming familiar with the clients style guide, tone, and content quality expectations. - Ensuring each deliverable aligns with the agreed-upon standards for structure, language, and instructional soundness. - Flagging and escalating any discrepancies, unclear guidance, or evolving expectations. Your collaboration and coaching support responsibilities include: - Providing clear, actionable feedback to stakeholders and content developers. - Supporting the QA Lead in identifying common error patterns and barriers to quality. - Assisting in the development of coaching materials, checklists, or job aids to improve quality across the team. - Participating in mentoring initiatives or quality briefings as needed. To be successful in this role, you should possess the following qualifications and skills: - Written and verbal communication skills. - Degree in English or a related field. - Familiarity with globally accepted style guides or client-specific guides. - Exposure to content development or instruction
As an HR Service Delivery Analyst at Accenture, your role involves providing high quality Tier 2 Customer Support service to customers, ensuring 100% issue resolution and customer satisfaction. You will be responsible for adhering to defined processes while handling inbound calls, emails, and chats, as well as escalating unresolved issues to appropriate internal teams. Your focus will be on achieving SLA targets and business outcomes set by the client, while accurately logging cases and interactions in the required tool. Additionally, you will provide recruitment support to candidates, offer navigational assistance on self-service portals, and conduct security verifications in line with company policies and GDPR guidelines. Your responsibilities will also include making outbound calls to customers, maintaining call/data quality standards, and contributing to the team through effective communication. Qualifications Required: - Any Graduation Key Responsibilities: - Provide high quality Tier 2 Customer Support service with a focus on issue resolution and customer satisfaction - Adhere to defined processes for handling inbound calls, emails, and chats - Escalate unresolved issues to appropriate internal teams - Achieve SLA targets and business outcomes defined by the client - Log cases and interactions accurately in the required tool - Provide recruitment support to candidates following defined processes - Offer navigational support on self-service portals - Conduct security verifications in accordance with company policies and GDPR guidelines - Make outbound calls to customers as needed - Maintain exceptional call/data quality standards - Contribute to the team through open communication - Adhere to company policies and procedures - Keep process repositories updated with current processes - Utilize customer service technologies efficiently - Demonstrate good technical aptitude and quick learning ability - Possess excellent verbal and written communication skills - Maintain a typing speed of 50 words per minute Note: This role may require working in rotational shifts. About Accenture: Accenture is a global professional services company known for its leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in over 120 countries, we strive to deliver value and shared success through technology and human ingenuity. Visit us at www.accenture.com As an HR Service Delivery Analyst at Accenture, your role involves providing high quality Tier 2 Customer Support service to customers, ensuring 100% issue resolution and customer satisfaction. You will be responsible for adhering to defined processes while handling inbound calls, emails, and chats, as well as escalating unresolved issues to appropriate internal teams. Your focus will be on achieving SLA targets and business outcomes set by the client, while accurately logging cases and interactions in the required tool. Additionally, you will provide recruitment support to candidates, offer navigational assistance on self-service portals, and conduct security verifications in line with company policies and GDPR guidelines. Your responsibilities will also include making outbound calls to customers, maintaining call/data quality standards, and contributing to the team through effective communication. Qualifications Required: - Any Graduation Key Responsibilities: - Provide high quality Tier 2 Customer Support service with a focus on issue resolution and customer satisfaction - Adhere to defined processes for handling inbound calls, emails, and chats - Escalate unresolved issues to appropriate internal teams - Achieve SLA targets and business outcomes defined by the client - Log cases and interactions accurately in the required tool - Provide recruitment support to candidates following defined processes - Offer navigational support on self-service portals - Conduct security verifications in accordance with company policies and GDPR guidelines - Make outbound calls to customers as needed - Maintain exceptional call/data quality standards - Contribute to the team through open communication - Adhere to company policies and procedures - Keep process repositories updated with current processes - Utilize customer service technologies efficiently - Demonstrate good technical aptitude and quick learning ability - Possess excellent verbal and written communication skills - Maintain a typing speed of 50 words per minute Note: This role may require working in rotational shifts. About Accenture: Accenture is a global professional services company known for its leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in over 120 countries, we strive to deliver value and shared success through technology and human ingenuity. Visit us at www.accenture.com
Job Description: As a Financial Planning & Analysis Senior Analyst at Accenture, you will be responsible for determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. You will be a part of the Finance Operations vertical, where you will play a crucial role in enhancing operational efficiency, ensuring balance sheet integrity, and complying with regulatory requirements. Your key responsibilities will include posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statements, supporting month-end closing, preparing reports, and assisting in audits. Additionally, you will work on general ledger accounts and reconcile them to provide a summary of sub-ledger accounts. Key Responsibilities: - Perform analysis and solve lower-complexity problems - Interact with peers within Accenture before updating supervisors - Have limited exposure with clients and/or Accenture management - Receive moderate level instruction on daily work tasks and detailed instructions on new assignments - Make decisions that impact your own work and potentially the work of others - Work as an individual contributor within a team with a focused scope of work - Be prepared to work in rotational shifts Qualifications Required: - Any Graduation About Accenture: Accenture is a global professional services company that excels in digital, cloud, and security services. With expertise across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers Job Description: As a Financial Planning & Analysis Senior Analyst at Accenture, you will be responsible for determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. You will be a part of the Finance Operations vertical, where you will play a crucial role in enhancing operational efficiency, ensuring balance sheet integrity, and complying with regulatory requirements. Your key responsibilities will include posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statements, supporting month-end closing, preparing reports, and assisting in audits. Additionally, you will work on general ledger accounts and reconcile them to provide a summary of sub-ledger accounts. Key Responsibilities: - Perform analysis and solve lower-complexity problems - Interact with peers within Accenture before updating supervisors - Have limited exposure with clients and/or Accenture management - Receive moderate level instruction on daily work tasks and detailed instructions on new assignments - Make decisions that impact your own work and potentially the work of others - Work as an individual contributor within a team with a focused scope of work - Be prepared to work in rotational shifts Qualifications Required: - Any Graduation About Accenture: Accenture is a global professional services company that excels in digital, cloud, and security services. With expertise across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers