Job
Description
As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. You should excel in email and chat processes and have proficient typing skills. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests as per the defined support scope. Additionally, you will manage unplanned interruptions to restore normal service operations promptly for non-voice interactions like email, web, and chat. **Roles and Responsibilities:** - Solve routine problems following general guidelines and precedents - Interact mainly within your team and with your direct supervisor - Receive detailed to moderate instruction for daily tasks and comprehensive guidance for new assignments - Decisions made will impact your own work - Act as an individual contributor within a team with a predetermined scope of work **Qualifications Required:** - Graduation in any field - 1 to 3 years of relevant experience About Accenture: Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With a workforce of 699,000 people serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song powered by an extensive network of Advanced Technology and Intelligent Operations centers. The company embraces change to drive value and shared success for clients, employees, shareholders, partners, and communities. For more information, visit www.accenture.com. Please note that this role may involve working in rotational shifts. As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. You should excel in email and chat processes and have proficient typing skills. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests as per the defined support scope. Additionally, you will manage unplanned interruptions to restore normal service operations promptly for non-voice interactions like email, web, and chat. **Roles and Responsibilities:** - Solve routine problems following general guidelines and precedents - Interact mainly within your team and with your direct supervisor - Receive detailed to moderate instruction for daily tasks and comprehensive guidance for new assignments - Decisions made will impact your own work - Act as an individual contributor within a team with a predetermined scope of work **Qualifications Required:** - Graduation in any field - 1 to 3 years of relevant experience About Accenture: Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With a workforce of 699,000 people serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song powered by an extensive network of Advanced Technology and Intelligent Operations centers. The company embraces change to drive value and shared success for clients, employees, shareholders, partners, and communities. For more information, visit www.accenture.com. Please note that this role may involve working in rotational shifts.
