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Utility Bill Associate - Messaging

Utility Bill Associate - Messaging

Accenture in India

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

service desk email process chat process typing backoffice nonvoice support

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations efficiently, particularly for non-voice interactions like email, web, and chat. Key Responsibilities: - Solve routine problems primarily through precedent and referral to general guidelines - Interact within your own team and with your direct supervisor - Receive detailed to moderate level instructions on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute as an individual team member with a predetermined, focused scope of work - May require working in rotational shifts Qualifications Required: - Graduation in any field - 1 to 3 years of relevant experience (Note: The additional details about Accenture have been omitted from the job description as per your request.),

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Utility Bill Associate - Messaging