Job
Description
As an HR Service Delivery Analyst at Accenture, your role involves providing high quality Tier 2 Customer Support service to customers, ensuring 100% issue resolution and customer satisfaction. You will be responsible for adhering to defined processes while handling inbound calls, emails, and chats, as well as escalating unresolved issues to appropriate internal teams. Your focus will be on achieving SLA targets and business outcomes set by the client, while accurately logging cases and interactions in the required tool. Additionally, you will provide recruitment support to candidates, offer navigational assistance on self-service portals, and conduct security verifications in line with company policies and GDPR guidelines. Your responsibilities will also include making outbound calls to customers, maintaining call/data quality standards, and contributing to the team through effective communication. Qualifications Required: - Any Graduation Key Responsibilities: - Provide high quality Tier 2 Customer Support service with a focus on issue resolution and customer satisfaction - Adhere to defined processes for handling inbound calls, emails, and chats - Escalate unresolved issues to appropriate internal teams - Achieve SLA targets and business outcomes defined by the client - Log cases and interactions accurately in the required tool - Provide recruitment support to candidates following defined processes - Offer navigational support on self-service portals - Conduct security verifications in accordance with company policies and GDPR guidelines - Make outbound calls to customers as needed - Maintain exceptional call/data quality standards - Contribute to the team through open communication - Adhere to company policies and procedures - Keep process repositories updated with current processes - Utilize customer service technologies efficiently - Demonstrate good technical aptitude and quick learning ability - Possess excellent verbal and written communication skills - Maintain a typing speed of 50 words per minute Note: This role may require working in rotational shifts. About Accenture: Accenture is a global professional services company known for its leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in over 120 countries, we strive to deliver value and shared success through technology and human ingenuity. Visit us at www.accenture.com As an HR Service Delivery Analyst at Accenture, your role involves providing high quality Tier 2 Customer Support service to customers, ensuring 100% issue resolution and customer satisfaction. You will be responsible for adhering to defined processes while handling inbound calls, emails, and chats, as well as escalating unresolved issues to appropriate internal teams. Your focus will be on achieving SLA targets and business outcomes set by the client, while accurately logging cases and interactions in the required tool. Additionally, you will provide recruitment support to candidates, offer navigational assistance on self-service portals, and conduct security verifications in line with company policies and GDPR guidelines. Your responsibilities will also include making outbound calls to customers, maintaining call/data quality standards, and contributing to the team through effective communication. Qualifications Required: - Any Graduation Key Responsibilities: - Provide high quality Tier 2 Customer Support service with a focus on issue resolution and customer satisfaction - Adhere to defined processes for handling inbound calls, emails, and chats - Escalate unresolved issues to appropriate internal teams - Achieve SLA targets and business outcomes defined by the client - Log cases and interactions accurately in the required tool - Provide recruitment support to candidates following defined processes - Offer navigational support on self-service portals - Conduct security verifications in accordance with company policies and GDPR guidelines - Make outbound calls to customers as needed - Maintain exceptional call/data quality standards - Contribute to the team through open communication - Adhere to company policies and procedures - Keep process repositories updated with current processes - Utilize customer service technologies efficiently - Demonstrate good technical aptitude and quick learning ability - Possess excellent verbal and written communication skills - Maintain a typing speed of 50 words per minute Note: This role may require working in rotational shifts. About Accenture: Accenture is a global professional services company known for its leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in over 120 countries, we strive to deliver value and shared success through technology and human ingenuity. Visit us at www.accenture.com
