Senior Manager

Company:

Location:

Department:

Role Objective

Lead the digital sales strategy and execution for Malabar Gold & Diamonds Online Sales Division. Drive revenue growth, optimize product merchandising, enhance customer experience, and ensure seamless crossfunctional collaboration across ecommerce operations.

Key Responsibilities

• Own and deliver monthly and annual

  ecommerce sales targets

  across website, marketplaces, and social commerce platforms.
• Monitor

  conversion rate, AOV, CAC

  and collaborate with analytics teams for insights and optimizations.
• Implement

  upselling, crossselling, and bundling strategies

  to maximize revenue.
• Expand and optimize

  online product assortment

  with merchandising and inventory teams.
• Ensure product listings are

  accurate, SEOoptimized, and visually appealing

  .
• Partner with marketing teams to plan and execute

  digital campaigns

  aligned with launches and promotions.
• Track traffic sources and

  campaign ROI

  ; recommend improvements.
• Coordinate with logistics, operations, and store teams for smooth

  order processing and fulfilment

  .
• Manage stock allocation to minimize cancellations and improve utilization.
• Collaborate with customer service to address complaints and enhance satisfaction.
• Work with IT for

  website enhancements, bug fixes, and feature rollouts

  .
• Partner with finance teams for

  payment gateway settlements, reconciliations, and reporting

  .
• Support

  omnichannel initiatives

  and shared inventory models.
• Ensure adherence to

  ecommerce processes, policies, and compliance standards

  .
• Maintain documentation of

  sales performance, campaign results, and operational metrics

  .
• Provide timely reports to senior management and stakeholders.

Candidate Profile

• Applications will be considered of male candidates
• Graduate/Postgraduate in Business, Marketing, Retail, or related field.
• 812 years of experience in

  ecommerce sales, merchandising, or digital retail strategy

  .
• Proven track record of achieving

  sales targets and digital growth metrics

  .
• Strong analytical, leadership, and crossfunctional collaboration skills.
• Proficiency in

  Excel, analytics tools, and ecommerce platforms

  .

How to Apply

shreya.sunder@malabargroup.com

Subject line: Application for Senior Manager – ECommerce