Senior Manager

Company Description

Established in 1993, Saunak Films is a group of companies which is a leading provider of media, digital and technology-driven services. With decades of experience, we offer a comprehensive range of solutions including video production, photography, webcasting, digital documentation, CCTV & security solutions, call-center services and software development. With a strong presence across Ahmedabad and Gandhinagar, we are committed to delivering high-quality, innovative, and reliable services to our government, corporate, and retail clients.

Visit our website

https://www.saunakfilms.in/

Job Location

Sargasan, Gandhinagar (Onsite Role)

Role Description:

• Build, manage, and strengthen long-term relationships with government, corporate, and institutional clients.
• Act as the primary point of contact for key accounts, ensuring high levels of client satisfaction and retention.
• Understand client requirements and translate them into effective service solutions across media, digital, and technology offerings.
• Handle negotiations, contracts, renewals, and escalations professionally and proactively.
• Identify opportunities for upselling and cross-selling services within existing accounts.
• Oversee day-to-day operations across departments including media production, technical services, call-centre operations, and software teams.
•   Ensure timely and high-quality delivery of projects as per client commitments and service-level agreements (SLAs).
• Develop and implement operational strategies, processes, and performance metrics to improve efficiency and profitability.
• Track market trends, competitor activities, and emerging opportunities in media, digital, and technology services.
• Participate in proposal preparation, presentations, and high-level client meetings contribute to budgeting, forecasting and revenue planning.

Compliance & Reporting

• Ensure compliance with company policies, government regulations, and contractual obligations.
• Prepare and present regular management reports on operations, client status, revenue, and risks.

Desired Skills & Competencies:

• Strong relationship-building and stakeholder management skills.
• Proven leadership and general management experience.
• Excellent communication, negotiation, and presentation abilities.
• Strategic thinking with strong execution capabilities.
• Sound understanding of media services, digital solutions, and technology-driven operations.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Qualifications:

• Bachelor’s degree in Business Administration, Management, Media, Engineering, or a related field.
• MBA or equivalent postgraduate qualification will be an added advantage.

What we offer:

• Opportunity to lead and grow with a well-established and respected group of companies.
• Exposure to high-value government and corporate projects.
• Competitive compensation aligned with experience and performance.
• Dynamic, growth-oriented, and collaborative work environment.