Job
Description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Senior Cloud/Infrastructure Engineer will be responsible for designing, implementing, and maintaining our organization's cloud and on-premise infrastructure strategy. This role requires a strong understanding of system stability, monitoring, and performance optimization, as well as the ability to tackle complex challenges and drive proactive solutions. The ideal candidate will be passionate about ensuring the reliability and efficiency of our systems and applications, with a focus on leveraging data to improve decision-making and problem-solving. At Redwood, we strive to automate/optimize our operations and application integrations to support the scale of our business and customer needs. As an observability engineer, you will design, implement and maintain systems that collect, analyze and visualize data from software applications and infrastructure. You will provide deep insights into system health, performance and enable a proactive problem identification to optimize monitoring and alerting strategies. You will lead the evolution of observability solutions with the goal of transparency to partner teams. Develop and Implement I Strategy: Design and implement a robust infrastructure strategy, including data collection pipelines, data processing, and visualization dashboards, considering scalability and performance needs across diverse systems. This includes metrics, logging, tracing, and alerting to provide end-to-end visibility into system behavior. System Monitoring and Performance Optimization: Monitor system performance, identify bottlenecks, and implement solutions to optimize efficiency and reliability. This includes proactive identification of potential issues and implementing preventative measures. Incident Response and Troubleshooting: Lead incident response efforts, troubleshoot complex system issues, and drive root cause analysis to prevent future occurrences. Tooling and Infrastructure: Evaluate, select, and manage observability tools and infrastructure. This may include setting up and maintaining platforms for log aggregation, metric collection, distributed tracing, and alerting. Evaluate and implement various monitoring tools (Prometheus, Datadog, New Relic, VictoriaMetrics etc.) to capture relevant metrics, logs, and distributed traces from applications and infrastructure. Alerting and Incident Management: Configure alerts based on defined thresholds and anomalies, ensuring timely notification of potential issues and facilitating rapid response to incidents. Data Analysis and Troubleshooting: Analyze collected data to identify performance bottlenecks, root causes of issues, and trends within complex systems, collaborating with engineering teams to resolve problems. Automation and Optimization: Develop and implement automation for monitoring and alerting to improve response times and reduce manual effort. Automate monitoring tasks and alerting processes to reduce manual intervention, optimizing the observability platform for efficiency and reliability. Create automations for repetitive tasks (e.g., RMJ automation for new employees). Cross-functional Collaboration: Collaborate with development, operations, and other teams to ensure cloud and infrastructure best practices are integrated into the entire software development lifecycle. Work closely with engineering and operations teams to embed monitoring best practices into applications and tools, ensuring proper instrumentation and data collection. Capacity Planning: Utilize observability data to proactively identify potential capacity constraints and inform infrastructure scaling decisions. Security and Compliance: Ensure infrastructure practices and tools comply with security and compliance requirements, including access reviews and SSO implementations. Problem Solving: Resolve challenges related to system stability, data connectivity, and application configurations. Dashboard Development: Create comprehensive and user-friendly dashboards that provide real-time insights into system health, key performance indicators, and operational metrics. YOUR EXPERIENCE Bachelor's degree in Computer Science, a related field, or equivalent experience. 5-7 years systems administration/engineering. Strong understanding of monitoring principles and best practices. Experience with observability tools such as Prometheus, Grafana, Elasticsearch, Kibana, Jaeger, DataDog, New Relic, VictoriaMetrics, Zipkin or similar. Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Strong scripting and automation skills (e.g., Python, Bash, Powershell). Designed and maintained layer 2 / 3 network infrastructure, including vlans, routing, acls, on multi vendor switches and firewalls. (HP, Dell, Palo Alto, Cisco ASA, Sophos) Configured and troubleshoot IP Sec VPN tunnels, BGP routing, subnet peering across hybrid environments. Ability to interpret complex data sets, identify patterns, and draw actionable insights. Strong communication and collaboration skills. Excellent communication skills to effectively present findings and collaborate with cross-functional teams. Ability to manage multiple priorities and work in a fast-paced environment. Strong understanding of Windows Server and Linux systems. Nice to have a background in DevOps practices and principles. Experience driving security reviews, documentation, and working with cross-functional/product team members Experience developing customer-driven architectures. Experience with SSO and MFA is a plus. Preferred Qualifications: Experience with Networking infrastructure. Experience with Windows Server / Linux Experience with at least one scripting language for automating task and/or, proof of concept work Experience with public cloud platforms such as AWS, Azure, GCP Excellent problem-solving and troubleshooting skills. This job description is designed to attract candidates who can handle the diverse responsibilities of a Senior Cloud/Infrastructure Engineer, with a focus on system reliability, efficiency, and proactive problem-solving. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
