Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Senior Analyst Business Finance plays a critical role in supporting the Finance Business Partner teams delivering accurate and timely financial reporting and operational support ensuring compliance with deadlines and accounting standards whilst pro-actively challenging the business and its financial performance. This role will focus on analyzing financial data, preparing financial reports, maintaining financial systems, and providing operational insights to assist in decision-making. He/She must be looking to deliver efficiency gains through continuous work practice improvements, adopt and share best practices whenever applicable, and ensure scrupulous compliance to SITA policies, processes, and guidelines at all times. The Senior Analyst will collaborate with cross-functional teams and stakeholders to ensure seamless financial operations and adherence to reporting standards. What Will You Do: Financial Controlling and Reporting, Forecasting Handle month-end close activities to ensure a proper and reliable actual base (including where appropriate bundle product reclass, revenue deferral, revenue/costs alignment validation….) Prepare and consolidate financial reports. Perform financial control and reporting on actuals. Participating in monthly reviews with P&L / cost owners Analyze and reconcile financial data. Conduct variance analysis and financial performance reviews to identify trends and insights. Prepare preliminary forecasting projections on revenue, costs, headcount to support business review Play An Active Role In Cost Controlling: Apply SITA standard methods and guidelines of costs allocation rules Verify the accuracy of costs allocation through monthly/quarterly/yearly reports Verify product profitability or project costing Provide consistent and standard cost analysis across regions and business Assist in the preparation of financial presentations for senior management and business stakeholders as well as ad hoc presentation (GEO staff call, GMT, Board presentation…) Ensure compliance with accounting standards and reporting requirements. Financial Data Analysis: Contribute to the development of performance management frameworks. Support the development of KPIs and dashboards. (i.e. including providing financial support to evaluate and simulate financial scenarios) Analyze financial data to support budgeting, forecasting, and financial planning processes. Support the production of the budgeting process including the settlement of interlock reviews with relevant parties Providing inputs to the 3 Year Business Plan and Product Portfolio preparation Provide insights and recommendations to the Finance Business Partner teams based on financial analysis and data interpretation. Collaborate with stakeholders to identify areas of improvement. Collaborate with Data Science and IT teams to enhance financial data analytics capabilities. Financial Operations Support: Assist in maintaining financial systems and databases to ensure accurate and up-to-date financial information. Support financial processes to ensure efficient financial operations. Coordinate with cross-functional teams to resolve financial issues and ensure data accuracy. Financial Controls And Compliance: Participate in financial audits and reviews to ensure compliance with internal controls and financial regulations. Support the implementation of financial policies and procedures to enhance financial controls. Ensuring alignment between Statutory reporting and Management reporting results Confirming IFRS and accounting policies compliance Playing an active role in the Balance Sheet control activity Reporting Automation: Identify opportunities for process improvement and automation in financial reporting and data analysis. Collaborate with IT teams to implement automated reporting solutions and streamline financial processes. Qualifications EXPERIENCE Minimum 5 years work experience preferably within a large international company with a matrix business structure Experience in shared service centre is an advantage Proficiency in financial data analysis and data visualization tools (e.g., Excel, Power BI, Tableau…). Experience in financial system administration is a plus. KNOWLEDGE & SKILLS Advanced Financial Knowledge: Demonstrates an in-depth understanding of product business models and financial concepts. Proficient in interpreting financial statements and adhering to accounting principles. Expert in performing detailed financial data analysis to extract insights and formulate actionable recommendations. Analytical Proficiency and Precision: Possesses advanced analytical and problem-solving skills essential for resolving complex issues and enhancing financial processes. Maintains a high level of attention to detail and accuracy in financial reporting and analysis. Communication and Interpersonal Skills: Exhibits strong communication skills, necessary for effectively conveying financial information and collaborating with team members. Maintains a customer-focused approach, ensuring that financial services are tailored to meet client needs. Leadership and Team Engagement: If applicable, capable of managing virtual teams and motivating teams, fostering an environment that encourages productivity and collaboration. Empowers colleagues by providing guidance and support to achieve team objectives. Adaptability and Project Management: Adapts swiftly to changing priorities and manages multiple projects efficiently. Demonstrates basic project management skills, including planning, execution, and monitoring of tasks. Time Management and Organizational Skills: Effective at managing time and prioritizing tasks to meet strict deadlines and achieve organizational goals. Shows a strong work ethic and commitment to continuous improvement. Continuous Learning and Development: Displays a strong willingness to learn and embrace new challenges, actively seeking opportunities to enhance skills and knowledge. Works well under pressure, maintaining productivity and quality. Information Processing: Skilled in gathering, processing, and analyzing information to support business decisions and financial strategies. EDUCATION & QUALIFICATIONS University degree in Finance or Accounting is imperative Membership of a relevant Finance/Accounting accreditation body desirable Good knowledge of International accounting standards Qualifications The Senior Analyst Business Finance plays a critical role in supporting the Finance Business Partner teams delivering accurate and timely financial reporting and operational support ensuring compliance with deadlines and accounting standards whilst pro-actively challenging the business and its financial performance. This role will focus on analyzing financial data, preparing financial reports, maintaining financial systems, and providing operational insights to assist in decision-making. He/She must be looking to deliver efficiency gains through continuous work practice improvements, adopt and share best practices whenever applicable, and ensure scrupulous compliance to SITA policies, processes, and guidelines at all times. The Senior Analyst will collaborate with cross-functional teams and stakeholders to ensure seamless financial operations and adherence to reporting standards. EDUCATION & QUALIFICATIONS University degree in Finance or Accounting is imperative MBA Finance and/or Membership of a relevant Finance/Accounting accreditation body desirable (e.g. CA) Good knowledge of International accounting standards Show more Show less

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. About The Role & Team This role is responsible for the successful project management and implementation of airline carriers into SITA Borders Management solutions as per agreed scope, costs and timelines in coordination with internal and external stakeholders. What You Will Do Own and drive end-to-end coordination and management of Airline Engagement Process deliverables with airline carriers, carrier host system providers, governments and SITA internal functions, with the objective of certifying airline data into SITA Borders systems and activating airlines in Production. Initiate communication with airlines to explain government requirements. Document Airline Engagement materials; provide technical and operational information to Airlines. Manage the successful delivery of government and airline implementation with agreed scope, quality, and timelines and take corrective actions to manage any deviations to the agreed timelines. Conduct meetings with internal and external stakeholders and prepare presentations. Work independently or under supervision to complete assigned tasks. Proactively engage with airlines and governments to keep them informed at all times. Minimize the risk of delayed delivery and implementation problems by carrying out regular reviews of the progress of the customer requests. Create and maintain project management documents Work with relevant stakeholders to find resolution when implementation is at risk. Manage risks, issues and own escalations (in liaison with management) Ensure effective transition to SITA Operations and secure any sign-offs. Maintain Status reports and Sharepoint site for government related materials. Provide regular project reports to Customer and SITA stakeholders. Experience Have 5+ years of experience, including 2+ years of experience in Air Transport related solutions; Strong verbal and written communication skills; University degree or equivalent; Formal Project Management training and certification, or related work experience; Good time management skills; Self-starter to work well independently and comfortably with local and international teams; Flexible to work in different time zones whilst working with virtual teams in different geographical regions; Be accountable and agile in managing implementations, with a sense of ownership and proactivity; Motivated to work with colleagues and available resources to for own learning and development; Working with customers - You are committed to putting the customer first. As a result you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction; Fluent in English language (other languages are an advantage); Proficiency in MS Office applications such as MS Word, MS Excel, MS Project and MS PowerPoint; Experience of working with Airline systems or Airline IT service providers is a plus; Basic understanding of network and message transport protocols such as Type-B, MQSeries, IPVPN (Desirable); Basic understanding of Airline Systems and Airline passenger data formats such as APIS PAXLST, PRL, PNRGOV (Desirable) What We Offer SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). ⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 🌿 Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 🙌🏽 Competitive Benefits : Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE As Apprentice you will be accountable for looking after and maintaining Airlines Application, Hardware, Network and a complete IT Operations setup in the Airport. Your primary job function will be to resolve Technical issues, System problems, LAN and WAN troubleshooting, Printer repairing, UPS fault finding, along with Customer and Airline communication.The focus will be on learning about technologies methods and acquiring skills and proficiency whilst providing some additional capacity to the existing team. Key Responsibilities Operation support L1 : Oversee operational activities and deliver essential support to clients. Respond promptly to emergency callouts and implement measures to ensure system uptime. Manage incidents and system availability in accordance with the SLA agreement. Conduct daily inspections of the machines. Monitor and follow up on the operational incidents. Manage incidents and service request in the client ITSM tool, if necessary. Attend to all IT-related issues by analysing relevant logs, including timestamps, with accurate problem descriptions, and resolve issues. Prepare hardware fault reports for the faulty items and send them to the vendors and provide RCA if necessary. Monitor inventory levels and manage spare parts according to requirements. Compile and manage both internal and external operation and maintenance reports. Conduct and perform preventive maintenance on Airport Assets. Record all maintenance activities following established procedures. Escalate incidents to other levels in timely manner but retain overall accountability and management of all incidents. Responsible for providing feedback to users on fault resolution. Maintain regular contact with third parties, as necessary, to ensure timely fault resolution. Ensure environmental safety compliance and adherence to ISO Standards. Qualifications EXPERIENCE: Diploma, Bachelor's degree or equivalent in Computer Science or a related field equivalent (BCA, MCA, B.SC IT etc). Excellent problem-solving and critical-thinking skills Basic knowledge of computer hardware components and systems Strong attention to detail and ability to follow instructions Good communication and interpersonal skills Ability to work independently and as part of a team. Basic knowledge of network hardware, including routers, switches, and firewalls. Should be flexible to work evenings or weekends as required. This role requires flexibility to work in rotating shifts, including night shifts. Ability to stay composed and perform effectively in high-pressure environments. Must be able to adapt quickly to new processes, tools, and technologies. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. Provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures. Key Responsibilities Providing support for Border Control devices such as Automated Border Control Gates and Kiosks deploy at multiple locations around the World, mainting continuity across these service and making sure the local teams can be supported remotely in restoring and maintaining service availability to meet customer and user needs to keep passengers moving safely and quickly through airport security. Qualifications Job Summary As Portfolio Service Operations Engineer, you will work closely with development teams in an agile manner ensuring Border Automated Border Control (ABC) Products and Infrastrucutre are maintained to the highest standard. We are looking for a skilled Windows and Application Support Engineer to provide robust support for our organization's Windows infrastructure and applications. The ideal candidate will have hands-on experience in managing Windows servers, troubleshooting application issues, and maintaining system security and performance. This role is essential in ensuring the stability and efficiency of our IT environment, addressing technical issues promptly, and optimizing our infrastructure to support business operations, and allowing for the smooth running of our ABC service in Airports around the world. Key Responsibilities Remote Operational Maintenance and Support Perform initiative-taking system monitoring, identifying, and addressing potential issues in ABC gates and kiosks before they affect operations. System Monitoring and Reporting Utilize monitoring tools to assess system availability, performance, and any potential security risks. Maintain detailed logs in the ticketing system, documenting incidents, resolutions, and service updates for compliance and continuous improvement. Continuous Improvement and Collaboration** Work closely with the central IT support and engineering teams to identify trends and recurring issues, proposing improvements in system reliability and reducing service disruptions. Stay up to date on system upgrades, new features, and emerging technologies relevant to border control and self-service kiosks. System Administration: Maintain, monitor, and manage Windows-based systems, including Windows Server and desktop environments. Implement updates, patches, and configuration changes to ensure optimal performance and security. Perform regular system backups and recovery processes as needed. Application Support: Troubleshoot application errors and work with relevant stakeholders for resolution. Incident and Problem Management: Awareness Known Issues DB Reports Performance Optimization and Monitoring: Run basic performance report - Around capacity planning Security and Compliance: Patching Required Skills And Qualifications Educational Background: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience. Technical Skills: Proficient in Windows Server and Windows OS (Windows 10, 11, Windows Server 2016/2019/2022). Familiarity with Active Directory, DNS, DHCP, Group Policy, and other Windows administration tools. Experience with application support, installation, and troubleshooting. Strong understanding of networking concepts, including TCP/IP, firewalls, and VPN. Strong Remote support diagnosis and support skills. Desirable Skills: Familiarity with monitoring tools (e.g., Nagios, SolarWinds, or similar). Knowledge of cloud platforms (AWS, Azure, or Google Cloud) is an advantage. Linux Airport Devices such as Automated Gates and Kiosks Soft Skills: Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Customer-focused attitude with a commitment to high-quality support. Additional Requirements Must be eligible to work in India and able to pass required background checks. Availability for shift work, including nights, weekends, and holidays, with flexibility to respond to urgent issues. Working Conditions Environment**: Office-based, central support hub in Delhi, India, providing remote support for multiple global airport locations. Physical Requirements**: Primarily desk-based work, with requirements for extended periods of monitoring and remote troubleshooting. Experience Minimum of 3 years of experience in Windows system administration and application support. Proven experience troubleshooting and resolving technical issues in a Windows environment. Experience in a support role within an enterprise or mid-sized organization is preferred. Certifications (Preferred) Microsoft Certified: Windows Server Hybrid Administrator Associate or similar. ITIL Foundation or other relevant IT Service Management certification. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team The Scrum Master is a servant-leader for the Scrum Team and as this is an Individual Contributor role the Scrum Master leads from a position of influence. The Scrum Master helps the team to understand Scrum theory and values. They act as the conscience on the Scrum team ensuring team members live agile values and principles and follow agreed Scrum processes practices and behaviors. Scrum masters are committed to the Scrum foundation and values but remain flexible and open to opportunities for the team to improve their velocity. What You’ll Do Guiding the team and organization on how to adopt Agile/Scrum practices processes and values, removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Building a trusting and safe environment where problems can be raised without fear of blame retribution or being judged with an emphasis on healing and problem-solving. Facilitating getting the work done without coercion assigning or dictating the work. Facilitating discussion decision making and conflict resolution, facilitating team ceremonies such as the daily stand-up sprint planning end of sprint demo and retrospective meetings. Acting as the conscience of the team especially when evaluating Doneness or Readiness criteria. Supporting the team on the use of planning tools to enable tracking of progress with User Stories and Features via Sprint and Release Burndowns. Assisting with internal and external communication improving transparency and radiating information. Acting as a shield for the team from outside distractions and interferences. Supporting and educating the Product Owner especially with regard to scrubbing and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible and leading by example. Guiding the team on self-organization. Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization. Qualifications ABOUT YOUR SKILLS A bachelor’s or master’s degree in IT/Computer Science Scrum Alliance CSM certification (or equivalent) Possess a rudimentary understanding of Scaled Agile Framework Experience in playing the Scrum Master role for at least 3 years for a software development team that was diligently applying Scrum principles practices and theory. 5+ years of overall experience of working in a Software Development organization (Aviation industry preferred) 2+ years of Experience in applying Agile Manifesto in the process of software development & delivery. Knowledge of various IT tools and techniques for IT project planning and organizing 3+ Years of Experience in practicing Scrum Methodology in the process of software development & delivery Knowledge of collaborating techniques to promote a culture of working together to meet business goals Knowledge of Agile Project Management Tactics Knowledge of best practices of group facilitation to elicit contributions from others to achieve a desired outcome What We Offer We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Responsible for successful ordering and delivery of customer orders as per scope and committed lead time. To be fully accountable & responsible on conducting Airport Customer LAN connectivity feasibility studies with local Airport Authority, suppliers or local SITA personnel during presales phase to meet customer requirements. This also includes post sales the ordering and delivery of the Airport Customer LAN connection at the airport as per customer expectations. What Will You Do: Manage successful delivery of customer orders to the agreed scope, quality and time. Liaise with designated customer contact to assess local site requirements and readiness for delivery initiation. Place work orders and coordinate with internal teams, suppliers and customers to ensure timely delivery of all required components. Work with customer, suppliers and internal teams to reserve resources and schedule installation/ migrations. Coordinate with cross-functional technical teams to resolve delivery roadblocks. identify and coordinate alternate solutions when delivery is at risk in with relevant stakeholders. Ensure effective transition to operations and billing. Obtain Customer acceptance of the delivered orders. Keep internal tools up to date with delivery, technical and billing related information. Qualifications Educational Background Bachelor’s degree in computer science, Information Technology, Networking, or a related field. Relevant trainings and certifications in networking or project management Qualifications Knowledge of order to bill processes. Ability to work with multiple teams and stakeholders in a global environment. CORE COMPETENCIES Service Delivery Stakeholder Management Resource Management Change Management Communication Problem solving Customer focus Experience 5 - 6 Years of hands-on experience into Delivery and Services. Experience coordinating with cross-functional technical teams and managing customer/vendor relationship WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). ⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team As an empowered developer in the User Experience domain, we need you to focus on the customer (in this case a traveler) to give them the best experience possible. You will be working with a like-minded team of people trained in various other technologies. We work together to deliver valuable software changes efficiently. You may have to help more junior developers with your expertise. We use automation to improve our productivity, without sacrificing quality. We use continuous improvement feedback loops to streamline how we develop software. What You’ll Do Follow coding guidelines, best practices and any technical processes that apply. If needed: help less experienced developers to do the same and find them work appropriate to their skills. Contribute to estimating the size of work to be done with the rest of the team. Commit to taking on and doing the work in a short sprint. Participates in analysis of requirements for designing new application and system features. Write code you are proud of. Qualifications ABOUT YOUR SKILLS A graduate in computer sciences or engineering is essential, with at least 5 years’ experience using Drupal and PHP. Must know JavaScript/ECMA Script, Ajax, JSON, REST; to use microservices effectively from Drupal. Should be aware of Drupal Production Deployment strategies, DB migrations, Production Environment configuration, Composer and Drush. Should understand Drupal caching techniques. Proficient in the maintenance and administration of Drupal modules, sites, and themes. Proficient with Drupal development best practices for Git flow, custom modules, updating hooks, and object-oriented design in PHP. Solid knowledge of CSS, ECMA Script/JavaScript, JQuery, HTML Demonstrate the ability to create aesthetically pleasing web pages. Work with a User Experience team member to deliver a responsive and effective interface. Aware of multi-language, internationalization, and security concerns in Drupal. Knowledge of version control / source code management, preferably in GIT. Able to coordinate with other team members to give an end-to-end solution. Familiar with using relational databases, tables, queries, and indexes; MariaDB would be advantageous. Able to work well either independently or as a member of a team. What We Offer We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team The Business Operations Manager leads centralized functions under Professional Field Services. This role drives their strategic development, financials, and continuous adaptation and alignment to the strategic goals and values of the function and the wider corporate organization. What You’ll Do In this role you will build and run the centralized processes required to deliver a modern and digitalized Professional Field Services function for SITA. Key Process Will Include Managing the dispatch of Field Engineers to completed planned activity Monitoring performance of the Field Service engineers and working with the regional Field Service managers to address any performance concerns. Overall process ownership for spares management, assets tracking and recycling activities Supporting the GEO-Presales teams by creating the standard Field Service offerings Management and tracking of overall Field Service capacity, demand forecasting and H&S stewardship, ensuring our engineers are equipped to operate in a safe manner. Leadership & Cultural Transformation Proactively drive cultural and operational changes aligned with SGS and SITA objectives, fostering a culture of continuous improvement and innovation. Lead strategic roadmaps to align business goals with transformation initiatives. Operational Excellence & Standardization Drive product standardization across GEO sales and centralized functions to ensure consistency and alignment with customer success objectives. Identify and integrate new technologies to improve efficiency, competitiveness, and service quality in CSO and PFS operations. Implement operational improvements, best practices, and change management strategies to enhance team efficiency and standardization. Strategic Resource Planning Develop and maintain capacity and demand models to align resources with internal and external needs, ensuring efficiency and scalability. Oversee transformation project budgets, identifying opportunities for cost optimization and value maximization. Financial Oversight & Reporting Deliver proactive financial counsel and overall financial management for GEO Organizations (PFS). Automate and provide regular management reports to senior leadership, ensuring transparency on transformation progress and operational performance. Track KPIs to measure productivity, identify optimization opportunities, and align teams with customer success goals. Cross-Functional Collaboration & Stakeholder Engagement Build and maintain cross-functional relationships with GEOs and stakeholders to deliver customer value and continuous service improvement. Support related bids by providing strategic input and aligning with transformation initiatives. Training & Knowledge Enhancement Develop and implement training programs to boost skills and knowledge within central teams. Ensure centralized functions maintain up-to-date knowledge of SITA products and services to effectively manage internal and external customer relationships. Qualifications ABOUT YOUR SKILLS Bachelor’s degree in business administration, Operations Management, or a related field (required). Master’s degree (MBA or similar) is a plus. 8- 10+ years in operations management, transformation leadership, or strategic planning roles. Proven experience leading cultural and operational transformations in global organizations. Expertise in financial management, process standardization, and resource optimization. Technical Skills Data Analytics Knowledge of Products / Services ServiceNow Administration Field Service Management Tools Customer Relationship Management Tools Automation & AI Functional Skills Leadership & Talent Development Strategic Planning Problem Solving Communication Change Management Influence & Negotiation Stakeholder Management Performance Measurement Innovation ITIL Financial Management Please Note that Extensive Travelling will be required in this position - up to 50%. What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team As a Lead Infrastructure Architect , you will be accountable for the design, configuration and troubleshooting of complex network infrastructures, taking into consideration the company’s products and services requirements. This role requires deep knowledge of network and security technologies to deliver high-quality, secure, and scalable services that meet the organization’s business and operational needs. Key Responsibilities WHAT YOU’LL DO Design and implement robust, scalable, and secure network architectures that support the organization's business requirements and growth. Understand product & client requirements at a detailed level to translate them into technical specifications. Collaborate with cross-functional teams to provide engineering expertise during the design and development stages. Create comprehensive documentation of network architectures, designs, and configurations for future reference and troubleshooting. Provide troubleshooting support for both internal teams and external partners. Test and validate the proposed solutions, support pilot sites and Proof-of-Concept. Qualifications EXPERIENCE About Your Skills 8+ years experience in network and IT environment. Deep knowledge of routing protocols (e.g. BGP, OSPF, MPLS), routing and switching technologies, and network security protocols. Deep knowledge of switching and related protocols (e.g. STP, VLAN, QoS) Deep knowledge of network security (e.g. Firewall Policies, NAT, VPNs) with vendors such as Fortinet and Palo Alto Deep knowledge of Wireless technologies with vendors such as Cisco, Meraki, Juniper Mist, Aruba. Experience with Infrastructure services such as DNS, DHCP, Server Virtualization. Expertise in network design, operational support, hands-on implementation and configuration of network elements in a large and complex enterprise LAN/WLAN and WAN environment Knowledge of 4G and 5G network technologies and their integration with LAN/WLAN infrastructures is highly beneficial Degree in a technical discipline preferably in Computer Science, Engineering, Network, Telecommunications or similar or sufficient work experience to demonstrate proficiency at this level. Industry certification in Network domain/products such as Cisco CCNP or equivalent experience. Excellent communication skills. Must be able to interact with internal stakeholders, customers, business partners. What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team The ideal candidate will be a self-starter person with experience implementing and administering all aspects of ServiceNow in an enterprise-class environment. The candidate may also have similar experience with related technology services and can deliver excellent results with minimal supervision. The candidate will demonstrate excellent interpersonal and communication skills, have a strong attention to detail, and possess maturity, professionalism, and Judgment Work You can manage distant teams and enjoy working with others of diverse backgrounds. What You’ll Do The candidate will work closely with customers, internal and external, as well as other team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. ServiceNow Development: - This includes technical consulting and software development services on the ServiceNow platform. These services would encompass changes, enhancements and new functionality in currently deployed instances. ServiceNow Strategy: -The person will provide analysis and coordination for upcoming ServiceNow releases. This will highlight new and revised functionality that is relevant to SITA’s stated business objectives. The candidate will also be available to consult with SITA on the optimization of existing ServiceNow and ESB applications, providing recommendations where appropriate. He/she must leverage, and update test scripts created by the main project and where necessary, create new test scripts, run them against the new / updated functionalities and provide results prior to the maintenance release. ServiceNow Maintenance:- This includes activities related to the routine maintenance of the ServiceNow platform. The ServiceNow-related activities would include incident response, incident resolution, defect management, performance optimization, upgrades, patches, user administration, group administration, role administration, domain administration, security response and optimization as well as the administration of all active ServiceNow features and functions. Responsible: - For coding, testing, implementing, maintaining, and supporting changes in the application and Workflows. Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow. Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests. Identify system deficiencies and recommend solutions. Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations twice a year. Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools. Ensure tool configuration consistency across Development, QA, and Production environments. Participate in ongoing production support and end user support. Provide Demo sessions and Train the Trainer sessions for users Qualifications ABOUT YOUR SKILLS: Experience And Certifications 8+ years of experience with ServiceNow required. 10+ years of experience with IT Industry ITIL Foundations certification is preferred. ServiceNow Certified System Administrator required. ServiceNow Certified Application Developer preferred. ServiceNow CIS preferred. ServiceNow Micro Certifications preferred. Experienced in implementation of ITSM solution using industry best practices. Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. Good experience on support activities Required Skills Agile methodology. Azure Dev Ops experience. Hands-on experience in configuration and customization of ServiceNow instances Experience with ServiceNow implementations Experience in supporting and troubleshooting ServiceNow Workflows, involving multiple external systems and tools. Hands-on experience in creation, configuration, and customization of Workflows using Flow Designer and Classic Workflow. Experience on the Development of Custom Applications on the ServiceNow platform based on customer requirements. Hands-on with the design and modification of ServiceNow forms, workflows, scripts, transform maps, web services, inbound email actions, SLAs, and other ServiceNow administrative tasks. Experience in multiple ServiceNow implementations. Experience of ServiceNow scripting (Business Rules, UI Pages, UI Macros, etc.) Create and manage scripts and workflow Experience on Service Portal development and troubleshooting. Experience defining/creatin Service Catalog Items, along with workflows. Good knowledge of ServiceNow best practices and latest ServiceNow features. Team player and self-starter. Nice-to-have Experience working in a complex ServiceNow environment with LDAP/ SSO/ domain separation. Experience with ServiceNow Workflows technologies (Flow Designer, Classic Workflow) Experience of custom applications development in ServiceNow. Monitor health, usage, and compliance of ServiceNow system. Experience with HTML coding and Jelly script. Experience with ServiceNow Agile and Test Management applications. Knowledge of web technologies and cloud computing principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation. Strong verbal communication, Strong presentation and writing skills. Experience producing technical and end user documentation. Experience with CSM, ITOM, Telecom Order Management Ordering (sales & order management and network inventorying management), Integration Hub, SAM, FSM What We Offer We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process Show more Show less

Overview WELCOME TO SITA SITA is the leading specialist in air transport, communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. PURPOSE Collaborates on the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers. This includes providing guidance support and advice in the proposal implementation and deployment for any new or existing product developments as part of a customer solution. What Will You Do Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios. Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements. Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally. Collaborates with colleagues to gain and share ideas and opportunities. Lead mentor and coach staff and organize technical training and certification on the products and technologies supporting the ATI. Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice. Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term. Qualifications EXPERIENCE 5-8 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role Proven track record in producing communicating and documenting successful technical customer solutions Pre-Sales Business and or Commercial experience is a plus Education & Qualifications BS level Technical Degree or equivalent experience in Engineering Computer Technologies* At least 1 technical certification is required (e.g. ASEP TE STE ESE CCIE/CCNP/CCDP/CCIE/IPT) PROFESSION COMPETENCIES Addressing Customer Needs Business Case Justification Commercial Acumen Networking Partnering for Clients' Success Problem Solving Products and Services Quality in Design Requirements Analysis Sales Process Knowledge Solutions Development Strategic Thinking System and Technology Integration Technical Writing/Documentation Technology/IT Consulting CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Managing Performance Results Orientation Teamwork What We Offer SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Work Flexibility : Work from home up to 2 days/week (depending on your Team's needs). You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. 🌿 Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life. 🚀 Professional Development: Unleash your potential with our training offers via Coursera! 🌎 Flex-location: Benefit for 26 working days from anywhere around the world each year! 🙌🏽 Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. Ready to redefine air travel? The journey starts here, with you at SITA. About The Role & Team You would be specifically responsible for promoting the SITA SafetyCube product in the assigned territory.The position is based in Asia Pacific but it is expected that this individual will also support activities in Middle East and Africa.SafetyCube is a Safety and Compliance Management Software for the aerospace industry (serving Airlines, OEM, ANSP…) that provides a practical solution for the operators having to comply with the new Safety Management System’s ICAO regulation. This software is the only one that has been specifically designed for this purpose and is based on the main industry standards for Risk and Safety (Bow-tie, ADREP, etc.).It has to date more than 50 customers.The mission will be to manage the commercial growth of the product,and identify key prospects,building on the current geographical footprint.This role will report to Senior Manager Business Development. What You’ll Do Coordinate closely with colleagues on promoting SafetyCube to existing and new customers Develop and maintain detailed information on key decision makers within prospect organizations and follow-up on action plans Act as subject matter expert in discussions with customers Contribute to marketing presentations and material Identify and optimize participation to key industry events Keep informed of competitors, developments and trends in assigned region Be on the lookout for and entertain potential strategic partnerships Coordinate responses to RFPs when applicable Coordinate presentations, demos, trials and sales proposals to prospects Report on commercial activities (weekly sales review, monthly reports) Deliver millions of dollars of yearly business growth. This is a commercial role, and strong technical background is also required. Working with all relevant stakeholders to develop the solution target market, the value proposition and the differentiators Promoting value and benefit of the solutions/product to customers Acting as an authority to advise customers on safety management software Identifying customer needs/drivers and providing feedback to Product Teams about solution requirements, issues and challenges to drive the market Managing and maintaining excellent business relationships with local partners in assigned region. Qualifications ABOUT YOUR SKILLS Aerospace engineer or a Master degree in Aerospace or significant, relevant work experience. Experience of at least 5 years in Safety, Quality and Compliance in Aviation. As the individual will be the subject matter expert on this product, this is a hard requirement. Knowledge of Safety Management regulations Understanding of aviation stakeholders: airlines, airports, ANSPs Risk management and human factors skills Expertise in business development, sales, contract negotiation Experience of interfacing directly with senior levels of management internally and externally Outstanding external and internal communication skills Strong consultative approach Commercially minded, driven by results At ease dealing with high-paced commercial environment Should be a Team player What We Offer SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). ⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 🌿 Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 🙌🏽 Competitive Benefits : Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Manages service delivery, ensuring coordination across functions and continual improvement of delivery processes. Leads and develops employees by driving performance, fostering growth, resolving conflicts, and aligning team efforts with organizational goals, while ensuring compliance and effective communication. What Will You Do: Oversees day-to-day operation and performance of a team responsible for successful ordering and delivery of customer orders as per agreed scope, quality and time. Provides direction and leadership to the team, aligning their efforts with organizational goals and fostering a positive, motivating work environment. Monitors, assesses, and provides feedback on individual and team performance, supporting professional development and addressing conflicts constructively. Guides team members through coaching, mentoring, and clear communication to enhance their skills, align objectives, and ensure efficiency. Acts as a role model of organizational values, ethics, and policies, supporting change initiatives and promoting workplace culture in line with company strategy. Manages and optimizes resources Handles day-to-day operational escalations and owns their timely resolution Analyses operational data to identify trends, bottlenecks, and areas of improvement and works with relevant parties to implement viable solutions Develop and maintain operational procedures to enhance efficiency and minimize gaps Ensures compliance with established tools and processes Make informed decisions balancing team needs and business objectives. Collaborates with cross-functional teams to resolve operational issues and improve service delivery. Leads initiative to identify and implement continual improvement opportunities in delivery processes Qualifications Educational Background Bachelor’s degree in business administration, Operations Management, Information Technology, or a related field. Master’s degree in business administration (MBA) or a relevant field is a plus. Qualifications Professional certifications in ITIL, Lean Six Sigma, project management or similar service management frameworks are highly desirable. Leadership and people management training and certifications. Fluent in English, Other foreign languages are a plus Experience 8-10 years or more in project management and supervisory roles managing people directly Ideally 3-5 years in IT solutions provider environment with knowledge of SITA-like products and underlying technologies Extensive experience in service delivery, preferably in a leadership or managerial role. Experience in managing and developing teams, including performance management, coaching, and mentoring. Demonstrated experience in tracking/ analyzing performance metrics and driving improvements Experience in resource allocation and workforce capacity management WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). ⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Responsible for managing end-to-end Network implementation projects. This role bridges technical and project management expertise to ensure successful delivery, coordinating between technical teams, vendors, GEO project management team, customers etc to address challenges and achieve project goals. What Will You Do: Acts as the primary contact during the execution of the project Plans and execute implementation projects, ensuring scope & timelines are met Builds and owns the delivery roll out plan in consultation with different project team members Mobilize internal delivery resources to drive project success and achieve business objectives. Identifies and mitigates project risks related to Network services deployments. Coordinates cross-functional technical teams to resolve project roadblocks. Participates in pilot migration and implementation calls Drives post implementation/ migration reviews Ensures proper documentation and handover of technical deliverables to operations teams. Documents best practices and lessons learned to enhance project delivery and knowledge sharing. Builds and shares project progress dashboards Qualifications Skills Project Management Problem solving Critical thinking Communication Customer focus Stakeholder Management Quality Management Resource Management Change Management Educational Background Bachelor’s degree in computer science, Information Technology, Networking, or a related field. Relevant certifications in networking or project management (e.g., Cisco Certified Network Professional (CCNP), Project Management Professional (PMP), ITIL, Lean Six Sigma, MS Project, Power point). Qualifications In-depth knowledge of Network services and delivery processes. Ability to drive projects and liaise with multiple teams and stakeholders. Knowledge of technical documentation and change management practices. Experience Proven experience in managing and executing Network implementation/ migration projects. Experience coordinating cross-functional technical teams and managing customer/vendor relationships. Track record of identifying and mitigating project risks Experience in managing project timelines, budgets, and scope, with a focus on successful project delivery. WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). ⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team As CPD- Project Coordinator , you will be reporting to the PMO Director and will be a part of the Sita for Aircraft team, responsible for coordinating and optimizing project workflows to establish airline applications and connectivity as per agreed scope, costs and timelines in coordination with internal stakeholders. What You’ll Do Own and drive the end-to-end coordination and management of SITA portfolio project deliverables across internal functions, ensuring successful airline portfolio deployment and activation in production. Ensure the successful delivery of connectivity and SITA portfolio implementation within the agreed scope, quality, and timelines, proactively addressing any deviations to maintain alignment with project objectives. Coordinate cross-functional teams comprising engineers, vendors, and stakeholders to drive project success. Ensure timely project execution by tracking milestones, identifying risks, and mitigating issues proactively. Optimize workflows and communication channels to enhance efficiency across the aviation network domain. Maintain documentation and reporting to provide visibility into project status and key deliverables using Power BI dashboards. Collaborate with technical teams to ensure seamless integration and deployment of network-related aviation applications. Drive stakeholder engagement by facilitating clear communication between technical and business teams. Improve operational performance by analysing data and implementing recommendations based on key insights. Qualifications ABOUT YOUR SKILLS Proven experience in coordinating complex projects, preferably in aviation or network-related domains. Strong understanding of project management methodologies and tools like Agile, Waterfall, or hybrid approaches. Excellent organizational and multitasking skills, with the ability to manage multiple priorities effectively. Ability to identify project risks and create mitigation plans to prevent delays or disruptions. Experience working with network infrastructure, aviation connectivity solutions, or related technologies(desirable). Proficiency in using project tracking tools such as Jira, MS Project, SNOW or similar software. Strong analytical skills to interpret data and drive strategic decision-making. Exceptional problem-solving ability, adaptable to dynamic project environments. Effective communicator who translates technical aspects into actionable insights for diverse teams. NICE-TO-HAVE Basic understanding of network and message protocols such as sftp, MQ, SAML. Proficiency in MS Office applications such as MS Word, MS Excel, MS Project and MS PowerPoint. A bachelor’s degree in engineering, IT, or a related field. What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills. Key Responsibilities Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed. Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool. Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data. Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures. Dashboard Maintenance: Maintain tool dashboards used by the team. Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management. Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required. Primary troubleshooting network connectivity issues, ensuring proper network configurations. Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support Qualifications KNOWLEDGE & SKILLS Excellent customer communication skills both verbal and written in English. Fundamental understanding of computers and technology is essential. Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS Technical awareness in computer systems, software, and hardware. Ability to quickly learn new technologies. Excellent interpersonal skills, capable of working collaboratively in a team environment. Good knowledge of MS office. A proactive approach to problem-solving and a willingness to take on new challenges. PROFESSION COMPETENCIES Info Gathering Customer Service and Service Excellence Attitude Technical Communication and aptitude CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Results Orientation Teamwork Education & Qualifications Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification) Any technical Certification/Exposure to Technologies is desirable Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Acts as Test Analyst for multiple small to medium projects that have a significant business impact ensuring the solution(s) developed are able to sustain the long-term technical and business requirements. Key Responsibilities Advises, implements and manages technical change request processes ensuring all system changes follow agreed policy and comply with audit requirements. Overall responsibility for technical set-up of the system liaising with development teams to determine effort feasibility scheduling etc. Implements continual process improvement to ensure best practice is maintained and where appropriate implement such processes in the wider development organization Using the technical specification creates unit test plans and test cases scripts and documentation and performs actual testing relating to the technical testing Mentors and coaches a small group of less experienced Specialists ensuring they have the skills and knowledge in order to perform their roles. Qualifications KNOWLEDGE AND SKILLS Experience with Java17 Mandatory knowledge of TestNG, Rest Assured and Playwright Experience with Python is a plus Experience And Education Minimum of 4 years of experience in a QA environment Java technologies including experience with current software testing methodologies functional testing integration testing and user acceptance testing BA or MA degree in Computer Sciences or Engineering Formal project management training desirable PROFESSIONAL COMPETENCES Agile Development Business Process Improvement Cloud Computing Commercial Acumen Conceptual Thinking Configuration Management Conflict Resolution Flexibility and Adaptability IT Industry: Trends & Directions Innovation Managing Change Managing Risk Modeling: Data Process Events Objects Performance Measurement and Tuning Quality Management Quality in Design Requirements Analysis Scripting Tools and Languages Software Product Technical Knowledge Software Product Testing Software Security Assurance Standards Procedures & Policies System Testing Tools Systems Thinking Technical Excellence Technical Troubleshooting Technical Writing/Documentation User Acceptance Testing (UAT) CORE COMPETENCES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork What We Offer SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs). ⌚ Flex-day: You may wish to flex your arrival time at the office to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. 🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year! 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Acts as Senior Test Analyst for multiple small to medium projects that have a significant business impact ensuring the solution(s) developed are able to sustain the long-term technical and business requirements. Key Responsibilities Advises, implements and manages technical change request processes ensuring all system changes follow agreed policy and comply with audit requirements. Overall responsibility for technical set-up of the system liaising with development teams to determine effort feasibility scheduling etc. Implements continual process improvement to ensure best practice is maintained and where appropriate implement such processes in the wider development organization Using the technical specification creates unit test plans and test cases scripts and documentation and performs actual testing relating to the technical testing Mentors and coaches a small group of less experienced Specialists ensuring they have the skills and knowledge in order to perform their roles. Qualifications KNOWLEDGE AND SKILLS Experience with Java17 Mandatory knowledge of TestNG, Rest Assured and Playwright Experience with Python is a plus Experience And Education Minimum of 6 years of experience in a QA environment Java technologies including experience with current software testing methodologies functional testing integration testing and user acceptance testing BA or MA degree in Computer Sciences or Engineering Formal project management training desirable PROFESSIONAL COMPETENCES Agile Development Business Process Improvement Cloud Computing Commercial Acumen Conceptual Thinking Configuration Management Conflict Resolution Flexibility and Adaptability IT Industry: Trends & Directions Innovation Managing Change Managing Risk Modeling: Data Process Events Objects Performance Measurement and Tuning Quality Management Quality in Design Requirements Analysis Scripting Tools and Languages Software Product Technical Knowledge Software Product Testing Software Security Assurance Standards Procedures & Policies System Testing Tools Systems Thinking Technical Excellence Technical Troubleshooting Technical Writing/Documentation User Acceptance Testing (UAT) CORE COMPETENCES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork What We Offer SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs). ⌚ Flex-day: You may wish to flex your arrival time at the office to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. 🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year! 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview Senior Software Developer WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team The Senior Java Developer will play a pivotal role in the design, development, and maintenance of high-performance and scalable Java application. This individual will be responsible for ensuring the seamless integration of various software components, employing microservices architecture, and leveraging containerization technologies such as Kubernetes and Docker. The candidate should possess strong expertise in Java 17, Spring, Spring Security, JWT, Microsoft SQL Server, and Messaging Queues (Rabbit MQ / IBM MQ) . Qualifications EXPERIENCE AND EDUCATION : Proven experience (6+ years) as a Java Developer with in-depth knowledge of Java 17 and the Spring framework. BA or MA degree in Computer Sciences or Engineering Professional programming certification in a mainstream programming language is a plus. Knowledge And Skills Expertise in Spring Security, JWT, and database management (Microsoft SQL Server). Hands-on experience in developing microservices and working with messaging queues (Rabbit MQ / IBM MQ). Proficiency in containerization technologies, including Kubernetes and Docker. Strong problem-solving and analytical skills. Ability to work independently, demonstrating self-drive and initiative. Excellent communication and collaboration skills. The ideal candidate will be a self-driven and highly motivated individual with a passion for delivering high-quality software solutions. Profession Competences Agile Development Application Design Architecture Application Development Tools Application Programming Interfaces (API's) Application Unit Testing Conceptual Thinking Configuration Management Conflict Resolution Innovation Managing Change Managing Risk Performance Measurement and Tuning Requirements Analysis Systems Thinking Technical Troubleshooting Technical Writing/Documentation Core Competences Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork What We Offer SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs). ⌚ Flex-day: You may wish to flex your arrival time at the office to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. 🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year! 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. PURPOSE We need an Information/Instructional Designer to support our e-learning and content development activities as part of the Sales and Commercial Excellence program. The role will be primarily responsible for creating and maintaining a wide variety of e-learning content, software simulations, informative videos, brochures, assessments, etc. using tools such as the Articulate suite and Camtasia. They need to collaborate with subject matter experts, apply instructional design theories and methods, and utilize multimedia tools to enhance the learning process. What You Will Do Create engaging learning activities and compelling course content that enhances retention and transfer Work with subject matter experts and identify target audience’s training needs State instructional end goals and create content that matches them using SITA Brand guidelines Record and edit software simulations including ‘Show Me’ and ‘Try Me’ Visualize instructional graphics, the user interface and the finished product Conduct instructional research and analysis on learners and contexts Apply tested instructional design theories, practice and methods Provide exercises and activities that enhance the learning process Create supporting material/media (audio, video, simulations, role plays, games etc) Decide on the criteria used to judge learner’s performance and develop assessment instruments Maintain project documentation and course folders Handle multiple projects or large projects by applying basic project management skills and provide task activity dependencies and timelines to the subject matter experts. Qualifications Qualifications Bachelor's degree Degree in Technical Writing English Journalism or Certified Trainer preferred Degree in Education Instructional Design or Instructional Systems Design Experience Minimum 5 years’ experience of technical writing or designing learning material in the IT space Knowledge & Skills Excellent knowledge of learning theories and instructional design models Proven working experience in instructional design and with instructional technology Lesson and curriculum planning skills Ability to write effective copy, instructional text, audio scripts/video scripts Solid knowledge of course development software and at least one Learning Management System (LMS) Visual design skills Research and Information gathering skills Excellent writing skills Excellent communication skills TOOLS Articulate 360 Suite (a must) Camtasia (a must) Vyond Visual design such as Photoshop or Illustrator What We Offer At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe: 🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers) ⏰ Flex Day: Shape your workday to suit your life and your plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs. 🚀 Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits : Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. For Your Security, During a SITA Hiring Process Never respond to an email asking for a payment, your credit card number or a copy of your bank details; Always check the sender's address before opening the message. For SITA, the address must be equal to “givenname.surname@sita.aero”. Otherwise, it is a fraudulent message; All open positions are published on SITA official website and we encourage candidates to apply through it directly. In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero Show more Show less