It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As the HR Manager for our new Hyderabad office, you will play a critical role in shaping and fostering an effective work environment, driving talent acquisition, employee engagement, performance management, and organizational development. Partnering closely with our functional People Business Partners you will co-create and implement specialized HR programs and solutions, ensuring every initiative is compliant with Indian employment law and resonant with local cultural norms to drive employee engagement and high performance. This is a fantastic opportunity to contribute to Redwood Software's growth in India and help create a strong company culture. Talent Acquisition & Onboarding: Act as a strategic partner to the designated Recruitment Process Outsourcing (RPO) vendor, ensuring alignment with the company's hiring goals and cultural values within the Indian market. Collaborate with the RPO vendor to develop and implement effective recruitment strategies, optimizing sourcing channels and candidate engagement for diverse roles. Design and implement a comprehensive onboarding program tailored to the Indian market, ensuring a positive and engaging experience for new hires. Coordinate with the RPO vendor and hiring managers to ensure a seamless transition from recruitment to onboarding, including timely delivery of offer letters and pre-employment documentation. Conduct onboarding sessions covering company culture, policies, benefits, and job-specific training, facilitating a smooth integration into the organization. Develop and maintain onboarding materials and resources, ensuring they are culturally relevant and accessible to new hires. Employee Relations & Engagement: Serve as the first point of contact for employee queries and concerns, offering guidance and solutions. Promote employee engagement through regular feedback, recognition programs, and team-building activities. Assist in resolving workplace issues and mediating conflicts to maintain a positive and productive work environment. Performance Management: In line with Redwood’s talent strategy, implement performance review processes, including goal setting, feedback, and employee development plans. Work closely with managers to track employee performance and identify training or growth opportunities. Drive the performance improvement process, offering coaching and support as needed. Policy Development & Compliance: Develop and implement HR policies and procedures in line with local labor laws and Redwood Software’s values. Ensure compliance with Indian labor laws, statutory requirements, and company standards. Monitor and administer employee benefits, leave, and compensation processes. Learning & Development: Identify skills gaps and collaborate with the Head of Learning and Leadership Development to implement training programs to upskill the workforce. Promote a culture of continuous learning and growth within the office. HR Operations: Maintain employee records, ensuring all documentation is accurate and up-to-date. Ensure timely and accurate payroll processing by providing inputs to global payroll as needed. Oversee employee leave management, ensuring all policies are followed. Culture & Change Management: Work to build and sustain a positive, inclusive, and high-performing organizational culture. Support change management initiatives and communicate effectively with teams regarding organizational changes. Advocate for Redwood Software's values and promote diversity and inclusion across the office. Office Administration The HR Manager will manage a variety of office administration duties in addition to their HR responsibilities, including facilities management, vendor coordination, space planning, and ensuring the office is a functional and welcoming environment for all employees. YOUR EXPERIENCE Bachelor's degree in Human Resources, Business Administration, or a related field. A master’s degree or HR certification is a plus. 5+ years of experience in HR management, with a strong understanding of Indian labor laws and HR best practices. Proven experience in recruitment, employee relations, performance management, and HR operations. Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels. Ability to handle sensitive and confidential information with professionalism and discretion. Experience in a fast-paced, growing organization, preferably in the tech or software industry. Knowledge of HRIS systems and Microsoft Office Suite and Workday. Strong problem-solving skills, with a proactive and hands-on approach to challenges. Fluent in English; knowledge of Telugu or Hindi is a plus. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are looking for an IT Operations Analyst with good technical problem-solving skills but must have good interpersonal skills as they will interact with individuals from various departments and executive levels. This role will be hybrid and must be able to commute to our Hyderabad office 5 days a week. Manage Redwood’s IT Equipment and Infrastructure located in India. Candidates must excel at communications as they will provide first-level support to individuals or staff at all levels. A successful candidate will have a firm understanding of IT methodology and solutions, be forward-thinking, and be able to assist and collaborate with other remote members in IT. Monitor Redwood’s service desk and resolve or escalate issues in accordance with established service level agreements (SLAs). Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems. Develop, update, and execute maintenance schedules for end-user systems along with maintaining local and remote inventories. Perform hardware (desktop, laptop, mobile device, printer, server, and peripherals) deployments, maintenance, and support. Support employee onboarding & offboarding. Assist or train users on the use of productivity tools, in-house developed software, and/or cloud/SaaS-delivered solutions. Develop and maintain training materials for end-user applications in multiple formats including online/wiki, printed, and video. YOUR EXPERIENCE Directly related work experience in a computer operations environment providing IT Helpdesk, IT/Technical Support, and the configuration and maintenance of end-user and small computer equipment Must have excellent communication skills, encompassing verbal, written, and documentation skills. Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions. Ability to work on-site, interacting and supporting both other team members and end-users. Ability to work with minimal supervision and problem-solve but escalate and seek assistance when appropriate. Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes. Degree in a relevant field is desired; equivalent work experience or certifications are required Hands-on familiarity with cloud and on-premises products from Microsoft, Atlassian, Slack, and Google. Hands-on familiarity with security controls on end-user systems. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As a DevOps Engineer at Redwood Software, you will play a crucial role in ensuring the reliability, scalability, performance, and security of our solutions and the underlying automation platform. You will collaborate closely with cross-functional teams to automate and streamline our operations and processes, ensuring high availability, scalability, and security of our systems. Your key contributions will include: Designing, implementing, and optimizing robust CI/CD pipelines for Redwood's solutions and automation platform to enable frequent, reliable, and automated releases. Driving the adoption and implementation of Infrastructure as Code (IaC) to automate the provisioning, configuration, and management of the infrastructure. Establishing and refining comprehensive monitoring, logging, and alerting systems for deep observability into platform health, performance, and security, ensuring proactive identification and resolution of issues. Automating routine operational tasks related to deployment, scaling, and maintenance, reducing manual overhead, and increasing operational efficiency. Providing essential support and troubleshooting for production environments, conducting root cause analysis, and implementing preventative measures to minimize future incidents. YOUR EXPERIENCE Bachelor's Degree in Computer Science, IT, Systems Administration, or a related field. 3+ years or equivalent relative experience as a DevOps or Cloud Engineer. Excellent collaboration and communication skills, with the ability to lead cross-functional discussions and influence technical direction across Redwood products. Proven ability to design, build, and manage scalable and highly available infrastructure-as-code using tools like Terraform or CloudFormation. Solid understanding of containerization technologies (Docker) and orchestration frameworks (Kubernetes, ECS) for deploying and managing applications at scale. Excellent scripting and automation skills using languages such as Python, Bash, and PowerShell for infrastructure management, task automation, and pipeline scripting. Deep knowledge of cloud security best practices, identity and access management (IAM), and data protection strategies. Nice to Have: Expertise with popular observability stacks (e.g., Prometheus, Grafana). Hands-on experience with cloud platforms beyond AWS, such as Azure, Google Cloud Platform, or Oracle Cloud Infrastructure. Certifications in cloud platforms (AWS Solutions Architect, etc.) Comfortable working in fast-paced, agile, and remote-first teams. Background in supporting high-availability, large-scale systems. ** This is a full-time remote role. We are seeking candidates who will be online during the GMT-3 or CET business hours to facilitate effective collaboration with our existing team. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT Mission Statement: To champion regulatory compliance, proactively mitigate risks, and ensure organizational trustworthiness through diligent adherence to established frameworks. The Compliance Analyst plays a critical role in ensuring Redwood's adherence to a variety of regulatory frameworks, industry standards, and internal policies. This position is responsible for aligning organizational practices with standards such as ISO 27001, SOC, GDPR, HIPAA, and PCI DSS, as well as managing third-party risk and supporting customer-facing compliance requirements through RFI/RFP processes. The ideal candidate will possess a strong understanding of these frameworks, excellent analytical skills, and the ability to translate complex requirements into actionable processes. Regulatory Frameworks: Align and maintain organizational practices in accordance with ISO 27001, SOC (specify type, e.g., SOC 2), GDPR, and other relevant regional, national, and international standards. Conduct regular internal audits to assess and ensure ongoing compliance with multiple regulatory frameworks and internal policies. Compliance Documentation and Reporting: Develop, maintain, and update comprehensive compliance records, certifications, and audit reports. Generate clear and concise compliance reports for internal leadership, external auditors, and other stakeholders as required. Third-Party Risk Management: Assess and continuously monitor the compliance of third-party vendors and service providers with relevant regulatory and organizational standards. Conduct thorough risk evaluations and implement robust vendor due diligence processes to mitigate potential compliance risks. PCI DSS and HIPAA Compliance: Ensure the organization's ongoing compliance with Payment Card Industry Data Security Standard (PCI DSS) through regular audits, development and maintenance of relevant policies, and performance of gap analyses. Implement and monitor effective security controls to protect cardholder data. Develop, implement, and maintain HIPAA compliance programs, with a strong focus on the confidentiality, integrity, and availability of Protected Health Information (PHI), and ensure adherence to risk mitigation strategies. RFI/RFP Management: Prepare and submit accurate and comprehensive responses to Requests for Information (RFIs) and Requests for Proposal (RFPs), ensuring alignment with PCI DSS, HIPAA, and other applicable organizational policies and standards. Maintain a well-organized repository of up-to-date compliance documentation to facilitate efficient and accurate responses to customer inquiries. YOUR EXPERIENCE Bachelor’s degree in a relevant field such as Information Security, Business Administration, Legal Studies, or a related discipline. 5–7 years of demonstrable experience in a compliance-focused role, with significant exposure to SOC (specify type), ISO 27001, PCI DSS, and HIPAA frameworks. In-depth knowledge and practical application of PCI DSS, HIPAA, ISO 27001, and SOC (specify type) frameworks. Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and their implications. Proficiency in conducting internal audits and risk assessments. Excellent documentation and report writing skills. Certified Information Systems Auditor (CISA) Certified Information Security Manager (CISM) Other relevant certifications (e.g., CISSP, CIPP) are a plus. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders. Ability to manage multiple priorities and work independently. High level of integrity and attention to detail. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Senior Cloud/Infrastructure Engineer will be responsible for designing, implementing, and maintaining our organization's cloud and on-premise infrastructure strategy. This role requires a strong understanding of system stability, monitoring, and performance optimization, as well as the ability to tackle complex challenges and drive proactive solutions. The ideal candidate will be passionate about ensuring the reliability and efficiency of our systems and applications, with a focus on leveraging data to improve decision-making and problem-solving. At Redwood, we strive to automate/optimize our operations and application integrations to support the scale of our business and customer needs. As an observability engineer, you will design, implement and maintain systems that collect, analyze and visualize data from software applications and infrastructure. You will provide deep insights into system health, performance and enable a proactive problem identification to optimize monitoring and alerting strategies. You will lead the evolution of observability solutions with the goal of transparency to partner teams. Develop and Implement I Strategy: Design and implement a robust infrastructure strategy, including data collection pipelines, data processing, and visualization dashboards, considering scalability and performance needs across diverse systems. This includes metrics, logging, tracing, and alerting to provide end-to-end visibility into system behavior. System Monitoring and Performance Optimization: Monitor system performance, identify bottlenecks, and implement solutions to optimize efficiency and reliability. This includes proactive identification of potential issues and implementing preventative measures. Incident Response and Troubleshooting: Lead incident response efforts, troubleshoot complex system issues, and drive root cause analysis to prevent future occurrences. Tooling and Infrastructure: Evaluate, select, and manage observability tools and infrastructure. This may include setting up and maintaining platforms for log aggregation, metric collection, distributed tracing, and alerting. Evaluate and implement various monitoring tools (Prometheus, Datadog, New Relic, VictoriaMetrics etc.) to capture relevant metrics, logs, and distributed traces from applications and infrastructure. Alerting and Incident Management: Configure alerts based on defined thresholds and anomalies, ensuring timely notification of potential issues and facilitating rapid response to incidents. Data Analysis and Troubleshooting: Analyze collected data to identify performance bottlenecks, root causes of issues, and trends within complex systems, collaborating with engineering teams to resolve problems. Automation and Optimization: Develop and implement automation for monitoring and alerting to improve response times and reduce manual effort. Automate monitoring tasks and alerting processes to reduce manual intervention, optimizing the observability platform for efficiency and reliability. Create automations for repetitive tasks (e.g., RMJ automation for new employees). Cross-functional Collaboration: Collaborate with development, operations, and other teams to ensure cloud and infrastructure best practices are integrated into the entire software development lifecycle. Work closely with engineering and operations teams to embed monitoring best practices into applications and tools, ensuring proper instrumentation and data collection. Capacity Planning: Utilize observability data to proactively identify potential capacity constraints and inform infrastructure scaling decisions. Security and Compliance: Ensure infrastructure practices and tools comply with security and compliance requirements, including access reviews and SSO implementations. Problem Solving: Resolve challenges related to system stability, data connectivity, and application configurations. Dashboard Development: Create comprehensive and user-friendly dashboards that provide real-time insights into system health, key performance indicators, and operational metrics. YOUR EXPERIENCE Bachelor's degree in Computer Science, a related field, or equivalent experience. 5-7 years systems administration/engineering. Strong understanding of monitoring principles and best practices. Experience with observability tools such as Prometheus, Grafana, Elasticsearch, Kibana, Jaeger, DataDog, New Relic, VictoriaMetrics, Zipkin or similar. Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Strong scripting and automation skills (e.g., Python, Bash, Powershell). Designed and maintained layer 2 / 3 network infrastructure, including vlans, routing, acls, on multi vendor switches and firewalls. (HP, Dell, Palo Alto, Cisco ASA, Sophos) Configured and troubleshoot IP Sec VPN tunnels, BGP routing, subnet peering across hybrid environments. Ability to interpret complex data sets, identify patterns, and draw actionable insights. Strong communication and collaboration skills. Excellent communication skills to effectively present findings and collaborate with cross-functional teams. Ability to manage multiple priorities and work in a fast-paced environment. Strong understanding of Windows Server and Linux systems. Nice to have a background in DevOps practices and principles. Experience driving security reviews, documentation, and working with cross-functional/product team members Experience developing customer-driven architectures. Experience with SSO and MFA is a plus. Preferred Qualifications: Experience with Networking infrastructure. Experience with Windows Server / Linux Experience with at least one scripting language for automating task and/or, proof of concept work Experience with public cloud platforms such as AWS, Azure, GCP Excellent problem-solving and troubleshooting skills. This job description is designed to attract candidates who can handle the diverse responsibilities of a Senior Cloud/Infrastructure Engineer, with a focus on system reliability, efficiency, and proactive problem-solving. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com