Senior Executive - Customer Service

Job Highlights

• Manage complete sales order processing across domestic, export, indent, and high-seas sales markets (India, Sri Lanka, Bangladesh, Nepal).
• Customer service operations, including intercompany purchase orders, local sales
• Monitor weekly outstanding receivables, follow up with customers, and escalate issues where required. Prepare receivables status reports to achieve targeted DSO and ensure healthy cash flow
• Support complaint management by coordinating internal communication and resolution.
• Monitor sample distribution to global sites and maintain sample inventory.
• Drive inventory planning, logistics optimization, and cost efficiency to ensure timely order fulfilment.
• Support ERP migration projects (Axapta to SAP, SAP L4P rollout, ect), including process mapping, data validation, system testing, and user training.
• Contribute to digital transformation projects (RPA, online marketplace adoption) to enhance operational efficiency and customer engagement.
• Ensure compliance with ISO standards, customs regulations, and SOPs, proactively mitigating operational risks.
• Collaborate with cross-functional teams, both internally and externally, to deliver service excellence and support business growth.
  

Experience And Skills

• Specific Education : Any Graduate
• Work Experience : 5-10
• Special Skills : Customer Service Excellence: Order management, customer retention, complaint resolution, logistics optimization, inventory planning, receivables management, ERP & Systems: Proficiency in SAP, L4P, data migration, system testing, and training,Process Improvement & Automation: Digital adoption, process optimization, Computer proficiency : Advanced excel, basic word and formatting skills, Collaboration & Communication: Strong team player, effective communicator, problem-solver, and cross-functional collaborator.
  

Contract Type:

What We Offer You

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
• Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.